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Business Profile

Magazine Distributors

Crystal Ball Media

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Distributors.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to "UNSUBSCRIBE" from this magazine. I did not pay for a subscription. I am unable to reach a representative from the company via email or phone. I want them to stop sending magazines to my residence, effective immediately. I want to be removed from their contact list.

    Customer Answer

    Date: 08/04/2023

    Better Business Bureau:

    At this time, I have not been contacted by Crystal Ball Media regarding complaint ID ********.

    ********************************************

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a subscription to this magazine and 3 of the last several have arrived damaged, making them useless for what I subscribed for (as a collector). They are sold for $13.99 each and Sold Out online so I cannot replace them either. I have tried to reach out to them through several communication methods listed on their site. One of the email addresses is dead, the phone numbers are dead. The one phone number that went through was to a sketchy "medical" service. They do not answer Instagram messages and they have so far not replied to any of my emails. I want to cancel my subscription and do not even see how I can do this so will need to dispute through my bank next time I am charged.

  • Initial Complaint

    Date:04/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been actively attempting to cancel my subscription to Interview Magazine for over a year now. The information provided within the magazine about how to cancel is an email addressed to ************************* - yet all emails to that address and any variations come back as undeliverable. Ive also emailed individual contributors, also coming back undeliverable. Online the website provides a 800 number to cancel. When I call, it asks me to press 1 if I am over 50 and 2 if I am not. When I press 2, the call disconnects. When I press 1, it connects me with a company selling medical devices. If I click on the Cancel Subscription link on their website, I get a 404 error page with **************** face. I legitimately cant figure out how to cancel at this point. All I want is to cancel this magazine but this is an epic scam.

    Customer Answer

    Date: 05/14/2023

    Better Business Bureau:

    At this time, I have not been contacted by Crystal Ball Media regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a two year subscription for a total of 12 issues. However more than that keep being delivered and I want to stop the deliveries.Cannot contact the publisher with provided email address. Phone number provided is incorrect.How can I get this company to STOP sending magazines?Thank you

    Customer Answer

    Date: 03/25/2023

    Better Business Bureau:

    At this time, I have not been contacted by Crystal Ball Media regarding complaint ID ********.

    Sincerely,

    *****************************************

  • Initial Complaint

    Date:02/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving Interview magazine that I did not subscribe to. I find it offensive and do not want it, I have attempted to call ************************** & ************. The 1st 2 numbers appear to be bad numbers as the call ends as soon as it's dialed. They answered the 800 number as a medical alert company. When I explained I was looking for Interview magazine they went straight into a sales pitch so I hung up.

    Customer Answer

    Date: 03/28/2023

    Better Business Bureau:

    At this time, I have not been contacted by Crystal Ball Media regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive never subscribed to their disgusting, offensive magazine and I want them to stop sending it. Ive tried calling, emailing and no response.

    Customer Answer

    Date: 03/23/2023

    Better Business Bureau:

    At this time, I have not been contacted by Crystal Ball Media regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past year I have received Interview Magazine at my home address. This magazine was never ordered by anyone in our household and was never paid for. I have tried to contact Crystal ball publications to remove me from any and all mailing lists. They never respond and have no working web address or phone number. This magazine contains material unsuitable for my minor children and this includes material on the unwrapped cover.

  • Initial Complaint

    Date:12/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Endless spamming of Interview magazine to a home address for several years. I have been receiving interview magazine even though I have not subscribed to it. I've never paid for it either. A person who once lived here may have subscribed to it. Nobody living here now has. The name on the account is ***********************. The address is in the wrong ************* **. I don't know how it was delivered here. Here are the details on the mailing sticker: *********************** (not subscribed) ******************************** (wrong city)** ********** Other Numbers: ***** ******* ****** This business has no way of contacting it. There are no replies and dead email addresses for customer support.

    Customer Answer

    Date: 01/07/2023

    Better Business Bureau:

    At this time, I have not been contacted by Crystal Ball Media regarding complaint ID ********.

    Sincerely,

    ***********************

    Impossible to stop the mailing of their magazine. Dead links and no responses even after sending their product back month after month. Strange business. They advertise single issue magazines and subscriptions. Somebody is doing this. Amazon and Shopify can't get responses from this business either.


  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving Interview Magazine at my house for over three years, even though I never subscribed to it. I have attempted to cancel this magazine multiple times but the supposed publishing company that owns it is impossible to reach by phone, email, or otherwise. I have, for over a year and a half, been bringing each issue to the post office and marking it return to sender and yet it keeps showing up in my mailbox every season like clockwork. This is officially harassment. I want OFF of their mailing list IMMEDIATELY.

    Customer Answer

    Date: 01/07/2023

    Better Business Bureau:

    At this time, I have not been contacted by Crystal Ball Media regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/27/22 I ordered a gift subscription to Interview Magazine, and they charged $62.65 to my credit card for full payment of the publication and priority mail delivery. The gift recipient received one initial issue, but then has received nothing since then. I have attempted to contact Crystal Ball Media thru two different email addresses (provided on their website) and also by phone (at ************, the number that is listed here on the BBB website) which goes to a healthcare insurance marketing site. I have received no response to numerous attempts to *********** see this similar result from others with complaints about this company. I would like to either have a year's worth of product, that I paid for, delivered to the recipient of my gift subscription or a refund of my payment.

Crystal Ball Media is NOT a BBB Accredited Business.

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