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Business Profile

Magazine Distributors

Crystal Ball Media

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Distributors.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel this subscription to Interview Magazine forever. They either have a recording answering the phone, hang up on me or say to call back later. I want it stopped now and I want a refund for any money they collected from me.

  • Initial Complaint

    Date:10/12/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Interview Magazine 1 time a 1 year for 6 issues which all done but continue to receive the magazine. So far Ive received 9 issues and I want it to stop NOW. I have emailed ************************* a ton of times and no one ever responds. Please have someone from Crystal Ball Media call me ASAP. Attaching my original order email

    Customer Answer

    Date: 10/12/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:08/25/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving this Interview Magazine for the last 4 or 5 years under the Name of ****** (not *******) ***** which is my deceased wife's name. I do not know if they are still charging someone for this subscription or not at this time but I am sure my wife never ordered it to start with. This is and offensive and very not wanted magazine and I think this may be a case of fraud. Time for someone to do something and If I knew how to Get NYPD involved I would. Just on stincky/nasty magazine.

    Customer Answer

    Date: 09/19/2022

    Better Business Bureau:

    At this time, I have not been contacted by Crystal Ball Media regarding complaint ID ********.
       All I ask is they stop sending the Magazine  and I have no idea who they are charging for the Magazine.

    My credit cards show no  unusal charges and My wife had none either 
    Sincerely,

    ***********************


Crystal Ball Media is NOT a BBB Accredited Business.

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