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Ipsos

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Complaints

This profile includes complaints for Ipsos's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

117 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've redeemed ******* points (through the IPSOS Screenwise Panel) on February 14, 2025 for a $250 **** Card. Apparently I was supposed to receive an email. I've checked my spam, junk, deleted, etc., but never received an email. Now I've contacted them and they said they sent me another email. I have not received that. So I told them to give me my ******* points back and I would re-order the **** Card. Apparently they cannot do that either. so now you have my ******* points and I have no **** Card as promised.
Customer Answer
Date: 04/15/2025
At this time, I have been contacted directly by Ipsos regarding complaint ID ********, however my complaint has NOT been resolved because: They have responded by email but I haven't received the item or a refund yet.
[Your Answer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** ************
Business Response
Date: 05/16/2025
Thank you for bringing this matter to our attention and allowing us the chance to address it. I want to provide some context and detail on the steps we took to resolve the customer's concern.

On March 20, 2025, our support team received a report from the customer regarding a Pre-********* that had not been received. At that time, we identified that an important step in the fulfillment processthe clicking of a link emailed to the customerhad not yet been completed. We promptly resent this link to ensure the customer could finalize the transaction seamlessly.

The following day, March 21, 2025, we attempted to reach out to the customer to inform them of the new link sent. Unfortunately, despite our efforts, we were unable to make contact via phone or email. On the same day, we learned that a complaint was filed with the the Better Business Bureau. In response, we immediately requested an alternate email address to ensure successful delivery the verification link.

Our commitment to resolving this issue remained steadfast, and after multiple attempts to reach the customer, we were pleased to receive confirmation on April 15 that the issue had been successfully resolved.

We sincerely appreciate the customer's patience and understanding throughout this process and are grateful for the opportunity to learn from this experience, reinforcing our dedication to providing exceptional service. Please let us know if there is anything further we can do. Thank you once again for your understanding and cooperation.
Customer Answer
Date: 05/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ************
Initial Complaint
Date:03/03/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I have done numerous surveys for Ipsos **** US and my account currently has ****** points I tried to redeem for a gift card. Since I was unable to redeem my points for a gift card online, I contacted Ipsos and was told they have decided to discontinue my account.I responded to the message and asked how I about redeeming rewards earned prior to the time my account was discontinued. I was pretty much sent the same generic response about my account being discontinued as the first time.I want the ****** points I earned redeemed for a gift card so I can be done with Ipsos once and for all.Thanks for your assistance.
Business Response
Date: 03/04/2025
Hello,

Please let the respondent know that our support team will reach out regarding the remainig points in the closed account, and will offer an Amazon gift card for the respective ammount.

Kind Regards,
The Ipsos iSay Team
Customer Answer
Date: 03/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *******
Initial Complaint
Date:02/25/2025
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been completing surveys for Ipsos / knowledge panel for several years, and typically, I will let my credits accumulate until the end of each year and cash out my points earned in the form of a check. I recently went to redeem my accumulation from 2024 which is +/- $100.00 and was unable to log in. I requested a password change and the link never came. I contacted Ipsos / Knowledge panels customer service team via e-mail and phone and I was informed that my account no longer exists, even though my account was in good standing, and I completed surveys well throughout 2024. It's a companies ******* to end a relationship with their clients for whatever reason they choose. I take no issue with that, but if they are going to close the account without notice, then they should be obligated to pay out any credits that are owed to those customers. In my case, it is roughly $100.00 and I would like to be compensated as to what I am owed for completing those surveys.
Customer Answer
Date: 03/22/2025
Better Business Bureau:

At this time, I have not been contacted by Ipsos regarding complaint ID ********.

Sincerely,

******* ********
Initial Complaint
Date:01/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted the company to let me gain entry to my account on their website where my work earnings are at in they emailed me a few times saying to try again on re-entering on their website basically but when I did try again it never goes through like always,I was doing good with the company until they sent me an invite last year Dec.3rd or 4th to participate in a project that would last 4 weeks in the project was to end Jan.5th which I agreed with,and I have been nice and doing right on my end but they haven't been on their end,If it's my earnings I should be included on the whereabouts of my points/rewards when I ask about it I feel,thank you.
Business Response
Date: 01/16/2025
Hello,

Unfortunately,we were unable to locate any Ipsos iSay account in our database with the information provided.

Could you please ask the respondent to provide us with the email address that was used when registering with us?

Best Regards,
The Ipsos **** Team
Customer Answer
Date: 01/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I still haven't been paid $80 dollars when the project started in October lasted 4 weeks and now I've been waiting patiently,thank you also I have my account back but still not much help from business.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

********* *****

Business Response
Date: 02/03/2025
Hello,

Thank you for your message.

We've reched out to the relevant department and they confirmed that this issue has been already resollved and the respondent received the funds in question.

Kind Regards,
The Ipsos **** Team
Customer Answer
Date: 02/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

********* *****
Initial Complaint
Date:01/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been using ISAY/IPSOS for many years and never had an issue with them. Since the beginning of 2024, they stopped sending me email survey invitations and stopped posting surveys on their home page. I have tried several times over the last month to cash out using the ****** feature but they don't have a way to do this anymore. When I select an award ( I use $50 ****** transfer), it directs me to a page that tells me that I need a ****** account (which I have had attached to my account since the very beginning and always used to cash out), in order to proceed but it does not have a continue or proceed button to click on and therefore you can't continue to cashout. **************** never responds to emails and their *** office is nothing more that a an answering machine telling you to leave a message, which never gets a callback. I want my funds and I am not walking away from you owing me money. If necessary , I will file complaints with the ********* district Attorney's offices, NYS Consumer affairs, and any other agency I can find that will take action against your company. ISAY/IPSOS can contact me directly at ************************* if they want to resolve this issue.
Business Response
Date: 01/10/2025
Hello,

Thank you for reaching out.

Please know that our support team reached out to the repondent to offer a gift card for the acumuated points in the closed account.

Kind Regards,
*******
Customer Answer
Date: 01/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I never received any communication from IPSOS/ISAY about a gift card offer. I really want a ****** transfer for the $100.00 for balance of my account. If that isn't possible then, I will take a
physical ******* gift card mailed to me.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*** *****

Business Response
Date: 01/22/2025
Hello,

Our support team has reached out to the respondent regarding this, and confirmed that we are able to award the amont through ****** as well. Please ask the respomndent to respond to our emails and confirm the email address related to the ****** account where we should transfer the funds.

Kind Regards,
The Ipsos iSay Team
Customer Answer
Date: 01/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Please use ****** account : ************************** Please email me when the transaction is initated.
Additionally, I check my emails everyday, including my spam folders and I have not received any emails from you.
Sincerely,

*** *****
Initial Complaint
Date:11/19/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did a ship for Ipsos at Five guys , reimbursed up to $15. I got the cheapest burger and spent$27.62 . I got yo thinking I never uploaded the food opened and sent it to the scheduler promptly, 3 days later I get a response from her. She definitely wasnt concerned so I never responded back with the shop number and figured if the photo was needed an auditor of the shop would reach out to me for additional information needed. That never happened, instead the shop was not approved and nobody reached out to me prior requesting the additional information or photos needed, even though I had them all in my phone I forwarded them to the info provided in that email to request a revision/appeal. They didnt bother, after I had to overspend for items ( entree/burger, overpriced fries and drink ) that needed to be purchased in order for the shop to be approved.
Business Response
Date: 11/27/2024
Hello,

Please let the respondent know that this is not an Ipsos client. Please ask the respondent to make sure that this complaint is related to Ipsos, and not to another company, in which case the complaint should be forwarded to them.

Kind Regards,
*******
Customer Answer
Date: 12/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

It is Ipsos,***********************************

Sincerely,

***** *******

Business Response
Date: 12/20/2024
Hello,

Thank you for your patience!
The support team who manages this study has contacted the respondent and will assist in resolving this issue promptly.

Kind regards,
*******
Customer Answer
Date: 12/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Resolved with your help, Thank you

Sincerely,

***** *******
Initial Complaint
Date:11/12/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Week of 11/4- Submitted for a reward after completing surveys. Never got the reward but my account was decremented and a transaction number was assigned. Sent 2 inquiries to their contact me asking to have the reward resent. I gave the transaction number. Never heard anything and stopped getting survey invites.
Business Response
Date: 11/13/2024
Hello,

Please let the respondent know that our support team has answered to every email, but It appears that they've marked one of our emails as spam, which has subsequently prevented all our subsequent email communications from reaching them.
Our support team will reach out shortly with another message containing the Amazon code.

Kind Regards,
*******
Customer Answer
Date: 11/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******** *****
Initial Complaint
Date:10/22/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been taking surveys for Ispos for over 3 years. My account has been in good standing, and I had earned $43.27 (4327 points). I have been unable to redeem these points, and the company has not responded to my inquiry about why I cannot update my profile or redeem my points. Luckily for me, this very same thing had happened to someone else I know and he did hear back from them, and they claimed he no longer qualified for their surveys, and his earned points could not be redeemed. I had been redeeming my points as soon as I earned them in case they did this to me, also. Now they have done the exact same thing to me, and are not letting me redeem the rest of my earned points.
Business Response
Date: 10/23/2024
Hello,

Thank you for reaching out to us.

Unfortunately,we were unable to locate any Ipsos iSay account in our database with the information provided.

Could the respondent please provide us with the email address that was used when registering for the Ipsos iSay account? If the account was created using only a phone number,we kindly ask you to share that with us so that we can conduct a more thorough search.

Kind Regards,
*******
Customer Answer
Date: 10/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They requested the email used for my account. My email used for my ISay account is ***************************************
thank you.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ******

Business Response
Date: 10/28/2024
Hello,

Thank you for your response.

We have found the account in our database. We are looking into your request and investigating the issue.
Please be assured that someone from our support team will be in touch with the respondent within the next few days.

Kind Regards,
*******
Initial Complaint
Date:10/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been participating in surveys for this company for many months and have accrued ***** points. I am eligible for a $20 **** prepaid gift card for every 1000 points I redeem. This means I am entitled to $140 in prepaid **** gift cards. When I attempted to redeem my points, I was sent to the screen in the screenshot document. It is very convenient for my profile not to align with them, when I want to redeem $140 from them. I have also enclosed two photos of a letter from Ipsos, I am in the middle of testing a product for them, which poses the question how can I be testing a product and my profile not be in alignment with Ipsos? I thought this was a reliable, legitimate corporation. Unfortunately, current events have proven otherwise.
Business Response
Date: 10/22/2024
Hello,

The respondent also reached out to our support team who is currently looking into her request. Our colleagues will get back as soon as possible with a response to this complaint.
We appreciate your patience and understanding.

Kind Regards,
*******
Initial Complaint
Date:09/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I was a member of ipsos isay and they terminated my account and whenever I tried to reach them out, to my disappointment I didn't got any proper reply from them and I never got the chance to redeem my rewards in full, as I spend my valuable time with taking the surveys, its like I have wasted my time and energy with ipsos. In total I have 1940 points. Will they pay my rewards fairly?Because I started to feel that they took all my personal data ( shared with the third party too) and now they are unwillingly to pay my rewards! Is this a FRAUD!!!!Hope my problem will be resolve soon before they cancel my account!!
Business Response
Date: 09/18/2024
Hello,
Thank you for contacting us.
Regrettably, we were unable to find an Ipsos iSay account in our database based on the information you've provided.
To assist you further, could you kindly share the email address you used during the registration of your Ipsos iSay account?
Kind Regards,
*******
Customer Answer
Date: 09/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My email is : ***********************************

My ipsos account is: **********************************************************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ********

Business Response
Date: 10/11/2024
Hello,

The relevant department informed us that unfortunately, it has been found that the respondent answered inaccurately and randomly in questions that require written responses (open-ended questions). This behavior negatively affects the survey results. Our terms and conditions that the respondent agreed to during account setup clearly state that any violation of survey rules leads to account deactivation and forfeiture of points. Please check the specific paragraph below from our terms and conditions for your reference.
"You agree that Ipsos has the right to terminate your membership in the Panel automatically and without the need for a formal notice or any other judicial or extrajudicial proceedings, for any conduct not within our quality parameters or business objectives, or for any violation or breach of these terms and conditions, the privacy policy, or survey rules. Any use of the Panelist account by an individual other than the Panelist is considered an unauthorized use and may be grounds for termination and forfeiture of points."
Please find the link to our terms and conditions for your reference: *************************************************************************;
Thank you for your patience and understanding.

Kind Regards,
*******
Customer Answer
Date: 10/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hi,
Im surprised to know that why are my answers are randoms as I was very attentively participating in the survey and very vigilant (and particular) . I don't know why it makes you think about my answers randoms?
But at least before closing this issue can I have it for the first and last time a Igood time with ipsos?
On what I have spent my valuable time taking all thise surveys , kindly, the least you can do me is , let me claim my rewards in full!!
Hope you will be generous on my part.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ********

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Ipsos is NOT a BBB Accredited Business.