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Ipsos

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Complaints

This profile includes complaints for Ipsos's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

117 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been participating in Ipsos surveys/marketing for over a year and a half. Never had an issue with them and with claiming my points for Amazon cards, until recently.I have 4205 points, which is worth a little over $45 in Amazon cards and when I tried to redeem, nothing happened.I contacted Ipsos and days later, I was told that they had terminated my participation and that they did not have to explain why they made the decision to terminate. I responded with according to their rules, they have to provide me with notice that they are terminating my participation and after their notice, I have 10 days in which to redeem my rewards. They responded with "we noticed some inconsistencies" in my responses and as such, I have forfeited my earned awards.After a few more emails, they just kept responding with the same aforementioned response. I pointed out that they are not in compliance with their own rules, to which, they never respond to their violation of their own rules.I want to redeem my 4205 points so that I can have my $45 in ****** gift cards.
Business Response
Date: 09/12/2024
Hello,

We apologize for the inconvenience.
Please let the respondent know that our support team will reach out shortly to offer an Amazon gift card in the amount of the point balance from the closed account.

Kind Regards,
*******
Customer Answer
Date: 09/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am still waiting for my compensation. Ipsos emailed me on 9/12 with the offer of an Amazon gift card in the amount of $42. I accepted. As of 9/13 at ********************************************* a credit to my Amazon account.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* **********

Business Response
Date: 09/19/2024
Hello,
Thank you for your message and for your patience. We understand that waiting for your Amazon gift card can be frustrating, and we appreciate your understanding as we work to process your reward.
We can assure you that we're doing everything we can to expedite this process. Please note that you will receive your ****** gift card via email. Make sure to check both your inbox and your spam folder.
If you haven't received your gift card within the next two weeks, please don't hesitate to get back in touch with us.

Kind Regards,
*******

Customer Answer
Date: 10/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* **********
Initial Complaint
Date:08/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
UnpackMyBeauty_Liquid Lipstick2 Inbox ********************************************* Wed, Jul 10, 1:22PM to me Hello *********,Im very happy to inform you that you have been selected to participate to our new community Liquid Lipstick2 !Wed like to send you some products to test but we dont have your full address. Can you please let us know?The board should start tomorrow Thursday 11th up to July 17, so as you can see, were very late and we apologize for such a short notice.Can you please get back to me as quick as possible with your full address? Many Thanks, Ipsos I received the items the very next day and started the process of reviewing the items, posting videos, and answering questions. I finished all aspects of this study. Its been over 30 days since the close of this study, I've emailed Ipsos and the Unpackmybeauty people and no one has responded. I want the promised $130 plus $ 10 for a different study, $140 total. I use many survey companies but this one has the worst customer service. I shouldn't have to "hound you" for my compensation. These "focus groups" are time consuming and alot is asked of you, the right thing to do would be to send out rewards at closing.
Customer Answer
Date: 08/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************************
Initial Complaint
Date:08/14/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ipsos cancelled my account per their policy but will not give me my point value that I have already earned completing surveys. This is fraud because I spent my time doing surveys and they refuse to cash out my points.
Business Response
Date: 08/16/2024
Hello,

Please let the respondent know that our support team will reach out via email to offer an Amazon gift card in the amount of the points balance from the closed account.

Kind Regards,
*******
Initial Complaint
Date:08/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 29, 2024, I received 3000 points for using the RealityMeter on my phone for the moth of June 2024. I have tried numerous times to redeem the points for ******* gift cards. I am unable to redeem because the site keeps saying I dont have enough points, which is a lie because I have over 3300 points. I have tried sending emails to see if someone could rectify this but no one is answering my numerous emails to try to help me. This is the first time I had trouble redeeming my points. It is frustrating more so when no one bothers to help you solve the problem.
Business Response
Date: 08/05/2024
Hello,

Please let the respondent know that our support team will reach out in regards to the redemption of the remaining points from the closed account.

Kind Regards,
*******
Initial Complaint
Date:06/27/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a member of this platform for a few months, was doing surveys regularly and having some issues here and there to redeem my points, but the real problem started once i did 2 long focus groups for Pringles.1. Focus group was long 1hr and worth 5000points (50$), and 2. Focus group was 2hrs long video call focus group worth 17500points (175$).Since i finished those focus groups, i had problem to get those points delivered to my account, as a reward i earned for my time and being part of the focus groups.Once they credited those points to my account, they ended up suspending/blocking my account with huge amounts of points available, leaving me with no option to redeem it, ***** points is my balance (that is 239.05$).Since then, it's more then 7 days i am going back and forth with their customer support, and all i get is generic answers, no real reasons or whatsoever why they suspended my account without letting me redeem my hard earned points.Shame on all of you there, i will make sure everybody hear about this experience of mine and how you scammed me.
Business Response
Date: 06/28/2024
Hello,

We are sorry for the inconvenience. Please let the respondent know that our support team will reach out in order to compensate the point balance in the closed account.

Kind Regards,
*******
Initial Complaint
Date:06/25/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member with Ipsos i Say for over a year until recently when I was suddenly banned without a proper reason. My account, which had over 1625 points (equivalent to approximately $16 CAD), was held hostage. Despite reaching out to internal customer support, they were unwilling to help me resolve this issue.Desired Resolution:I am requesting either an unban of my account or, at the minimum, allowing me to redeem my points.Additional Information:Membership Duration: Over a year Account Points: 1625 points (approx. $16 CAD)Account: *********************
Business Response
Date: 06/26/2024
Hello,

Please let the respondent know that our support team will reach out shortly in order to offer an Amazon gift card in the amount of the lost points from the closed account.

Kind Regards,
*******
Initial Complaint
Date:05/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 6th, I signed up for a Rolex watch shop with a payout of $125. Both the guidelines and a direct email said that if there was no personalized response within 72 hours, to go ahead and do the in person visit without setting up an appointment. I received an automatic response, but no personalized response so went ahead and visited the store. I received the personalized response 5 days after the initial inquiry and told them about this. I was told that because I did not set up an appointment, I was being denied pay. I followed the guidelines as set by the company and pointed this out and was not helped. I did work for this company and was never compensated. I have included emails that show that the information given is inconsistent/incorrect.
Business Response
Date: 06/11/2024
Hello,

After reaching out to the team in charge of this project, we were informed that the shopper did not adhere to the stipulated guidelines and thus, completed the shop incorrectly. As a result, we were unable to compensate her due to the unusable nature of the data provided.
We appreciate your understanding in this matter.

Kind Regards,
*******
Initial Complaint
Date:05/22/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a loyal member of Ipsos for many years. Suddenly, and without warning, my account was frozen and my entire $334 balance refuses to be paid. ****************** has been non-responsive and is refusing to pay my amassed balance. Thanks for your assistance on this matter.
Business Response
Date: 05/23/2024
Hello,

We are sorry for the inconvenience. Please let the respondent know that our support team will reach out in regards to the remaining point balance in the inactive account.

Kind Regards,
*******

Customer Answer
Date: 05/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
Date:05/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not sure if this is the right ipsos I have contacted this business for months about the body was they already have the job number the product number is *********************************************************************************************************** they trying to come up with a resolution- on several occasions over the months they told I would receive a reward link since we couldn't figure out which panel I took this survey through. I have all the email communications about this issue, I think there are also a couple other rewards I'm waiting for through this testing company, but this oine is the main focus, I do not like to report company's like this but maybe it will help them reach a verdict with this issue. I'm way past being compensated. I enjoy using and testing products that never been used. I just want my promised compensation.. I have waited long enough.
Business Response
Date: 05/23/2024
Hello,
We are really sorry for the delays on this.
As my colleagues have explained in the email communication, the incentive is handled directly by the company which has invited the lady to the product test. That means, the Customer Support email address to contact was the one from which she was sent the survey she completed for the project.
Unfortunately, since we do not have information on which that company is, in order to assist the lady in getting her incentive, we need to wait for an update from our vendor who has contacted the company in question and is waiting for an update from them.
We are doing our best on our side to fasten this process and to provide an update to the participant within the next few days.
Have a nice day ahead!
Regards,
*******
Customer Answer
Date: 05/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am confused and frustrated by the lack of communication and delay in receiving my incentive for testing the dandruff shampoo and body wash product number 328. It has been over two months and despite numerous interactions with Ipsos, I have not received the promised reward. I understand that survey companies typically release rewards after a certain period of time, but it has been far too long in this case. I have received texts prompting me to check my email for the reward, but there has been nothing there. I have all the communication from Ipsos regarding this issue, including a promise from a representative that I would receive a reward link in just a couple of days. This has been going on for over two months and I completed the product testing through ******* ***, not any of the other panels mentioned.

i belong to ******* ***, branded surveys, survey savvy, product report card, all reject but ******* ***, ******* *** but we are waiting for ipsos to close the project out as me and a rep from ******* *** just communicated about. so this is all me and ******* *** are waiting for, I have clear communication and emails regarding this matter.

also all the text I keep getting about the dandruff shampoo the dandruff shampoo project should have closed on may 21st as I have that in a test as well.
-- March 8th to March 21st I have all text communication about the body wash and it has been completed its now going on June, the 6 weeks for that window has closed to received any incentive regarding body wash, please let me know if you want evidence of this as I just screenshot them from my phone.

thank you

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ********

Business Response
Date: 07/11/2024
Hello,
We are really sorry for the situation the respondent is facing however, as my colleagues have explained multiple times in the email communication, the incentive is handled directly by the company which has invited the lady to the product test.
Also, as we have explained to her several times, we have contacted Thrifty Pig which have confirmed they have awarded her the incentive for the body wash study she initially contacted us about. If she feels that the incentive is not for the study she referred to, she needs to handle this directly with Thrifty Pig (again, we did receive confirmation from them that they gave her the incentive for the body wash study).
The same situation applies for the other study she mentioned, there is no reason her panel would depend on us to be able to assist her regarding her incentive.
She needs to reach out to the panel she is participating through for further details on the incentive they have promised her.

Have a nice day ahead!
Regards,
*******
Customer Answer
Date: 07/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

ipsos has to close out the program with all contestants before the company gets paid then they pay there contestants, thrifty pig told me they were not gonna be getting paid for the dandruff shampoo so there for they was gonna see what they can do to get me credited, ipsos sent me the dandruff shampoo and the paperwork and still refused to send me my compensation. ipsos sent me text for two months telling me to go check my email and do the surveys but when going to check my email there was nothing there. I tested the products and now I want my compensation. I did not want it to go this far at all I enjoy doing this. I fill discriminated again because thrifty pig don't even send me invitation this is crazy so what were not allowed to file complaints when things seem to go wrong.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ********
Initial Complaint
Date:05/01/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is sending surveys to someone who does not live at my address. Please remove the mailing address associated with a "*********** ******" regarding a ****** Kicks, the survey code is: *********** 12 B2 Nobody lives here with that name and no one in my household has ever owned a ****** vehicle.Thank you
Business Response
Date: 05/02/2024
Hello,

Please know that we could not find any account created under this info in our records. It could be helpful if the respondent could send a screenshot of the received invite so we can determine if this is indeed related to Ipsos iSay or another company.

Kind Regards,
*******
Customer Answer
Date: 05/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Dear *******,
Please find the attached screenshot of the letter from Ipsos with the survey number and the physical address which this was received at.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

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Ipsos is NOT a BBB Accredited Business.