Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on the 23rd of May I submitted ticket to pogo technologies for zombies wave. It is now June 17, and i been waiting for my points to be given to me, I done sent numerous screenshots a receipt and screen recordings. I was told a manager would be getting back to me and still nothing! How in the h*** would you people treat someone using your app like this especially seeing my history on this app! Why haven't I received my points in full and now the game has disappeared, so I was just scammed out of my points huh?and I'm still waiting for my rewards and haven't heard back from no one until I left a review on ****** play,this app scammed me out of ******* pts, which equals $169.80. Customer support stopped replying after they made me send proof after proof after proof! when I had never once had an issue with this app, it was definitely paying out as it was supposed to at one time, but once I complained about not receiving numerous rewards and they added up to the above amount now I get no response from them! Definitely just scammed me out of money, I wasted my time on...why did someone reply to a review i left on ****** and still nothing, I'm going to find every way to try and report this app for scamming! It's a shame I had to go this route

  Business Response

  Date: 06/17/2025

  Hi *******, 

  I'm sorry you haven't had a great experience with Pogo. 

  Unfortunately, it didn't take long to find that the progress screenshot you sent to our team was taken from a Reddit Forum. I have included the precise link to the screenshot in one of the attachments. This is the fraudulent behavior our team was referring to that does not align with our terms of service. 

   Additionally, the language used with our team was unacceptably inflammatory and offensive (also attached for reference).

  We hope you'll keep these things in mind when interacting with other similar apps and teams in the future and we do wish you the best despite our interactions. 

  Cheers, 

  The Pogo Team

   

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I have a whole screen recording showing other wise...prove that the image is from reddit and my screen recording will show different you scamming faggots

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted a cash out request from them, where a tremendous link was successfully sent to me. At this point we should have no issues, however they have my tremendous links set to "reward delayed, must be reviewed by sender". As to why they have put my account in jail, I'm not sure. This happened a couple months ago, and it took over a month of me emailing them everyday for them to finally pay me. Now it's happening again, and once again I can't get any help from anyone in the emails. I just want my money

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First foremost it actually kind of irritates me in saddens me that I'm having to complain to a third party especially publicly to the better business bureau for Pogo technologies I mean I've been doing receiving recentive customers five or six years it's been 4 days I completed one of their offers on their offer wall what amplifies it as a serious scenario is that an actual financial purchase was made by me so that kind of standing on it and I'm not going to lie in the back of my head it worries but **** just don't behave us. On my end tracking no VPN is usual what it look like from your end you know the forting from your offer wall for the casino game and through the browser I was able to sign up successfully I reached out to you disappoints application I need to open conversations request so you're zendesk platform. And I know you're busy but something like this you would have replied and as soon as you would have saw my receipt see what if manually apply the ****** points is a good deal I deposited $10 US and ****** points equals to a $30 payout US. Now you know something's immediately wrong when never happened but usually after you complete an hour something's wrong once you do an offer it's usually pretty incident a few minutes it's not like it was like ******* points or something like most games would probably put a security hold on. Pogo I rarely have ever had to reach out customer service while I see the some of the things I've read tonight kind of disappointed me I mean it's like you're starting to slide like you don't care nothing you don't but it's not the pogo you know I know attached you're going to find the legal documentation like transactions that equal to $10 the name of the game even then manufacturers of the game were nice enough from their end supply me of their network confirmation ID so please find the individual and your team that has the credentials to manually add

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So on 4/17/25 I requested points be issued to my account for levels 40 and 50 for the beta game XMAS DROPS. I noticed on 4/17 that the app was no longer being tracked and in my opinion probably because I was unfortunately between phones at that point. But I was only playing the game on the one original phone that was tracking to begin with. I then sent a submit a ticket to support and was told first that my inquiry would be investigated and they would get back to me. That I was advised that there was a separate support team such as *****/BESITOS/ADJOE/REVU that I would need to contact into navigate to the apps information page on the Pogo app. I did this however was being told to do it again. Whenever I would go and click the link in the app information page it would take me to a practically blank internet page, telling me that if the page did not load to contact a completely separate and unknown ad company. Which is fine I have no problem contacting another company for my points seeing as I'm owed 17, 100 and I'm owed ******* which for these two amounts comes to $182.00. so I advised chat of the issue I was having was submitting a ticket via the submit a ticket URL on the app information page and I have yet to hear a response from them in regards to this other than advising me how to do this process all over again. My issue is if I was being paid by a third party gaming portal, my previous payouts would have been labeled as such under my cash out activity. Meaning that if Pogo did not issue them an adjem for example issued the points, then it would say adgem All I'm asking for is some resolution and I seem to be not getting any. Very sad because I enjoyed this app!!

  Business Response

  Date: 04/25/2025

  Hi *******, 

  I think we have resolved your submitted issue(s) internally via our support desk, but please feel free to respond to any of your tickets and I'll be happy to review and correspond with you directly on those tickets if I can assist further. 

  Thank you so much for providing some very helpful feedback to the team and for being a wonderful Pogo-user. We really appreciate you! 

  Kind regards, 

  Your friends at Pogo 

   

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is annoying I worked really hard to get the points then I go to cash out and boom processing , next morning my points have been revoked , weird its never happened but the first time I get over $20 this happens very strange I was told I have another account , which isnt false I made my wife an account she used a little bit then broke my phone and helped her with surveys 1 time , insane Im not getting response when I provided perfectly reasonable explanation as to why my face scan may have been on her account also showed our id cards to show I was truthful no answer honestly disgusting , especially how much they have profited of my data since Ive earned over ****** points + the ***** stolen

  Customer Answer

  Date: 04/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********
  
  
  
   
  
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** is a actual scam company i managed to get $50 available to cash out and they wont even let me cash it out it just keeps saying processing so they can keep the money support is no help they dont do anything yet i just made the account and did 2 offers they just wanna keep the money because they are a scam company DO NOT USE POGO use swagbucks or ******** way better than pogo

  Business Response

  Date: 03/24/2025

  Hi *****,

  Thank you for your feedback. 

  As one of our representatives responded in a previous support request thread, we found ample evidence that some of your activity within Pogo did not align with our terms of service. 

  As a result, you are not eligible for rewards. We appreciate you trying out Pogo, but due to our findings, we won't be able to assist you with this particular claim.

  Best wishes, 

  Pogo

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive used this service in the past and havent and any issues until recently. My last (4) cash outs havent been requested and have not been received via ****** as expected. The first one has mysteriously disappeared from their system and the remaining (3) have been under review by their support team for quite some time. Their support team either doesnt respond at all, or gives you a vague answer adding to the frustration. 14 messages later, and my cash outs are STILL being reviewed

  Business Response

  Date: 02/25/2025

  Hello *******, 

  We appreciate your feedback. 

  We have included screenshots showing successful delivery of all but one of your cash outs. It looks like the one that you sent to the email **************** was canceled on 12/20/24. We're happy to assist with re-sending that payment to a different ****** email address in the event that is not the correct one. You can respond with your preference to your open support request. 

  It also looks like a typo was made while entering the email address for the 2/19/24 cash out which would explain why it didn't arrive in your account. Again, we'll gladly re-send that payment. Please update your request with your desired ****** email address. 

  We've received confirmation from ****** of the completion of the payment, so if you haven't received the two that you believe to have gone to a valid ****** email address, we recommend checking in with ******'s support team to see if there is a hold on your account or other issue that is delaying your payments. 

  We hope this is helpful and we look forward to your ticket update with your preferences. 

  Kind Regards, 

  Your friends at Pogo

   

   

   

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have provided the email address to the ****** account for the (2) cash outs that have not been received and have yet to receive a response back, or the funds sent to my PayPal. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 03/04/2025

  Hi *******, 

  I see you were not satisfied with our response, however, you indicated in the support thread where we have corresponded that the payments had been received and the issue was resolved. I have attached the conversation to this complaint response. 

  Please let us know via support about any outstanding issues you feel have not been addressed.

  Kind regards, 

  Your friends at Pogo

   

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar to many others, my experience with pogo and cashing out has been awful. My first cashout for around $5 took multiple emails between support in order for them to manually push the cashout through as every attempt would pend for a couple hours before disappearing. I thought the issue was fixed so so I attempted to cashout a 2nd time a few days later but again the same issue persisted. Support has been less than helpful as I've spoken to numerous customer support and every single one replied with the same response stating my "Cash out is still being reviewed". This of course does not make sense as at the time of them saying that, I did not have a cash out pending because the cash out request would always pends for a few hours before disappearing and my points being refunded. I do not receive any email or messages from pogo regarding my disappearing cash out requests despite being told I would be updated with new information soon.

  Business Response

  Date: 01/31/2025

  Hi ******, 

  We're sorry for the delays you've experienced with your cash outs!

  I see a few factors that may have caused repetitive auto-flagging/pause of the cash out. I'm happy to provide more information about the specifics if you'd like to reply to your support ticket, but rest assured, we have notated your account so your future cash outs should come through in a much more timely manner. 

  At this time, it appears all of your cash outs were processed as of Jan 30th. 

  Feel free to reply to us if there is anything we can further assist you with. 

  Kind regards, 

  Your friends at Pogo

   

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded this app and started playing paid games tin order to win cash prizes , I have completed purchases in order to help me complete the required levels in the timely matter that I was required to complete within a time frame , my bank account was being charged , and the level was completed on time by December 29th like it stated ,once I completed the level on December 28th 2024 I reached out to pogo rewards about it they didnt think I made sure to keep receipts for my records. They finally responded days later and told me I didnt complete it in time which I provided documentation for proof that I did complete it in time. They are taking people money but are not rewarding you the cash prize that is suppose to be paid. I would like the better business bureau to conduct an investigation for me

  Business Response

  Date: 01/31/2025

  Hi ********, 

  In reviewing your ticket history with our team, it appears you had some tracking issues with the game, CoinMaster. Our team rewarded you the 120k points on January 1st which you also cashed out on January 1st (please see the attachment). **** does not require users to make purchases to speed their progress to reach the upper-levels of the game like you did. This is completely at the user's discretion. Occasionally, we do offer bonuses for in-app purchases and you did receive a bonus for your $4.99 purchase. This was the only purchase bonus available for this game. 

  At this point, it seems we've paid out all points we offered for that game. If we have missed any other key pieces of information about this situation, feel free to respond directly to us: ************************* It is helpful if you could mention this claim so we can quickly locate your request. 

  Thanks for taking the time to contact us and the BBB. We look forward to hearing from you if there is anything further you'd like us to investigate regarding this matter.

  Kind regards, 

  Your Friends at Pogo

   

   

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, I had an issue where two of the games I started playing through the app were not recognized as me having downloaded the game by way of the link Pogo provides. This would otherwise allow the app to track your progress and reward you as you complete each task, but because of this issue, it did not and I had to manually submit for each game. The first game, Yahtzee, I sent a ticket through support, proved my progress, and after a few days, I was credited.The second game I submitted was Bingo Blitz. I had to manually submit for this game as well, and after submitting all required information to prove my progress in game, I was told the issue would be escalated. I waited the 3 days I was told it would take. On day 5, I reached back out, but did not receive a reply. And again, one week after my last response from Pogo, I sent another email asking for an update but got nothing. I did receive the email asking me "how my support experience was" indicating that Pogo may even see this issue as resolved. Unfortunately, it is ****** touch on the manual submission process for this game, I had to prove my download and install date. I was not able to do this by way of their instruction, but was still able to provide this information with third party software and through ****** Takeout(I use an android phone), with which both sources confirmed this. Still, if there was a problem with the information I provided, I surely would have been told by now.I should note that I have also played games through the app that properly tracked progress from the onset, and no manual submissions were needed, so this issue seems to be inconsistent at best. Unfortunately, the issue here is Pogo's lack of response.I made good time on this game, and given the payout is ******pts, I'd like to see this resolved. Currently, Pogo's Bingo Blitz offer is showing 284,250pts(recently changed since my ticket) with some progress added. I just want what I completed.

  Customer Answer

  Date: 11/08/2024

  Better Business Bureau:
  
  I have a response from Pogo Technologies to complaint ID ********, and they have since issued me my points. I find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********