Reviews

Review Details

• Review fromElla D

  Date: 01/21/2024

  1 star
  As others have said, they MADE me give them my payment info in order to see what food they had and what the options are and I gave it because I was looking for a meal service and it had been recommended to me so I wanted to see what they offered. I didnt like the options and didnt want to commit to the service so I tried to delete my payment information, which was not an option. That was sketchy, but I never ordered anything so I figured it would be fine. I tried contacting them but there was no legitimate way to do that. I deleted what I could and moved on, thinking that was that. Then I got a charge on my card and a box arrived at my door. Thankfully my card company flagged it as a scam and I was able to cancel my card and get the charges resolved, but the food box had food in it I didnt have the time and energy to make and it wasnt even food I would eat (one of the reasons I decided not to order in the first place). So after the whole hassle of having to cancel and replace my card, I figured the issue was over. They dont have my credit card, they cant do anything else. I blocked their email and moved on. Well then today another box came in the mail. Dont want it, didnt order it, havent finished cooking the food from the last one, they dont even have my payment information. These people are horrible. Their website says they have a good grade on trust pilot. Dont believe it. Its such a scam and its been very stressful. I hate wasting food but I havent been able to cook all of it and its not even stuff I like. They need to stop this stuff. What is wrong with them.

• Review fromMichelle P

  Date: 01/17/2024

  1 star
  Absolute garbage I signed up for it. Then realized I was going to be out of town. So I was told to take The recipes out that I wanted and it wouldn't be delivered. I live in South ******* it was delivered. It sat outside in the hot for 2 days. I even offered to show them my ticket that I was out of town and they said there was no reason to see it. There was nothing they were gonna do for me. I was told so sorry. Nothing we can do, so now I paid for food that I literally had to throw away. The unfortunate thing is, I would have absolutely used them. But they're customer service is horrendous!!!!!

• Review fromRachelle U

  Date: 11/30/2023

  1 star
  Went on the website to check out their recipes. I was only allowed to see them after I put in my billing information and added the code LATIMES which showed that my first order would be about 26$. The website said that this was not a purchase until I had something delivered. Nothing looked good and I didnt order anything. A few days later I got an email with a message saying my box was going to arrive. The box that did arrive was leaking and upon inspection of ingredients I found a hole in the package of chicken. The chicken juice was all over all the ingredients including a bunch of unwrapped veggies. I went to file a complaint and realized they charged me full price and shipping. The company responded saying that they would give me a 7$ credit on my next order. The email was demeaning and rude. I was charged 54$ and Half the ingredients are ruined.

• Review fromMichael W

  Date: 11/01/2023

  1 star
  First order was good, I got what I ordered and the food was very good. It was well packed with ice packs.Due to illness, I put the account on hold until mid November. I came home Nov 1 and there was a dripping wet box sitting on my front doorstep right in front of the sign that says, "DELIVERIES IN REAR". Furthermore, I don't even know what these defrosted meals are, I didn't pick 'em and was charged $50. I just called to complain and was given a load of baloney. Yep, I cancelled the whole thing and would caution others to be wary.

• Review fromBobbie D

  Date: 10/10/2023

  1 star
  Never agreed to buy anything from this Company but yet they charged me anyway,you signup and go down to put info to look at recipes,I never agreed to buy but they charged me anyway,the stuff i ended up getting was just put in box loose including meat, very poor packing,use your own judgement in buying

• Review fromCandace S

  Date: 08/11/2023

  2 stars
  Dinnerly made me throw up and a night if nausea every meal I cooked. I liked the concept but the end result is not for me. I'm canceling.

• Review fromStarr J

  Date: 08/04/2023

  1 star
  Very disappointed with this service! I got my weekly box and immediately opened it and all the refrigerated items were at room temperature. I called to let them know and they said they would give me a $20 credit on my next order so I told them I was cancelling service and again offered only a $20 refund. All the main course items are ruined and all they offer is $20, not even close to half of what I paid for the week. Horrible customer service.

• Review fromDawn R

  Date: 05/16/2023

  1 star
  I had a subscription through Dinnerly that I paused until May 14th. On May 11th I received an email saying my payment failed. I was not expecting them to charge me until the following week. I proceeded to go online and cancel my subscription completely. The next day I checked my bank account and they had charged me anyway. I sent them an email to which I got no response. A couple days later I initiated an online chat that got me nowhere so I requested to speak to a manager right away and even called the customer service line and was told there was nothing they could do. The company is very shady and their customer service is seriously lacking.

• Review fromMaria V

  Date: 03/03/2023

  1 star
  They are a scam company. Two weeks in a row I have paid for a box that has never come. I am then stuck calling to get a refund. I have obviously cancelled, but I was not compensated for all the time they made me waste. With so many better meal kit options, the cheap prices arent even worth it. I ended up paying to get nothing.

• Review fromBeatriz H

  Date: 02/16/2023

  1 star
  Awful experience. They make it impossible to cancel and charge more than you are expecting customer service is impossible to get a hold of.