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Business Profile

Mens Clothing

Charles Tyrwhitt, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mens Clothing.

Complaints

This profile includes complaints for Charles Tyrwhitt, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Charles Tyrwhitt, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charles Tyrwitt charged HUNDREDS of dollars ($326) and then advised they could not find the order when I asked for a SAME HALF DAY cancel. I'm a single mom trying to help her son as he's going on one of his first interviews in *************.. After two HOURS of communication with their chat staff, trying to help them correct the name of the hotel on the order confirmation that had been truncated due to their faulty software, I found via the "corrected" email confirmation that the items would arrive well after my son eould depart *************. I asked to cancel via their email channel and via chat multiple times. I was promised a phone call to straighten things out while trying to communicate with a *** when I ordered the merchandise. I received none. As of this writing, I have not received any order cancellation email or any promises to issue a refund despite spending half a day and at least 8 attempts at contact I finally received one single ***ly, advising that suddenly the order could not be found. This, after hours of conversation with someone who botched my order the first ******* bank account is missing hundreds of dollars and I don't have an email confirmation of the cancellation.

    • Initial Complaint

      Date:06/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Right around Christmas I saw an ad on instagram for a pocket arcade game for $16.99 plus $6.99 for shipping for a total of $23.98. The order was confirmed and the order number is ****************. I did not receive my order and emailed them on February 6 to follow up. They said it was on back order and we went back and forth until March 10 which was the last email that I received that said that they were sorry for the delay. I asked for a refund instead and they told me that it would cost 10% even though I ordered it before Christmas. I kept sending emails to them but have not yet received any word back from them. I have the emails and screenshots of the order itself if you need them.

    • Initial Complaint

      Date:04/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Repeated requests to be removed from the company's postal mailing list have been ignored. I do not wish to receive postal mailings.

      Customer Answer

      Date: 05/06/2024

      Better Business Bureau:

      At this time, I have not been contacted by Charles Tyrwhitt, Inc. regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for ****** shoes from a ******** post. I paid $60.00 but never received the shoes, even though they say they were delivered. I have yet to be able to speak to a real person, just keep getting automated emails from them. I made a complaint to ****** shoes and gave them the name and email of the correspondence. They said that it wasn't one of their valid vendors and they would make all attempts to stop and report them.

      Customer Answer

      Date: 02/24/2024

      Better Business Bureau:

      At this time, I have not been contacted by Charles Tyrwhitt, Inc. regarding complaint ID ********.

      Sincerely,

      *************************

    Charles Tyrwhitt, Inc. is NOT a BBB Accredited Business.

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