Reviews

This profile includes reviews for Talkspace's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Talkspace

  2578 Broadway # 607 New York, NY 10025-5642

  
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  Talkspace

  254 W 54th St Fl 13 New York, NY 10019-5516

  

Review Details

• Review fromMatthew R

  Date: 07/07/2025

  1 star

  Matthew R

  Date: 07/07/2025

  Impossible to contact anyone. They will make you wait MONTHS to get a copy of your records.

  Talkspace

  Date: 07/10/2025

  Hi,

  Thank you for sharing your feedback. Were very sorry to hear about your experience and the delay in receiving your records. We understand how important timely access to documentation is and sincerely apologize for any inconvenience this has caused.

  At Talkspace, we take these concerns seriously and are actively working to improve the efficiency of our support and medical records request process. While certain privacy and verification steps are required, we recognize that delays should not compromise your care or access to information.
  

  Were unable to discuss account-specific details publicly, but we encourage you to reach out to our support team at *********************************************** so we can look into your case directly and work toward a resolution.
  

   

• Review fromChristine T

  Date: 07/02/2025

  1 star

  Christine T

  Date: 07/02/2025

  According to talkspace, my account was closed back in January 2025, but they keep taking a large sums of money from my bank account every month. I've complained to them, but it keeps happening. I don't know how to stop this. Any help?

  Talkspace

  Date: 07/10/2025

  Hi,

  Thank you for bringing this to our attention. We understand how concerning unexpected charges can be and sincerely apologize for the frustration this situation has caused.
  

  Weve looked into the account and can confirm that this matter is currently being addressed directly by the Talkspace Customer Support team in communication with the client. We are committed to resolving this as quickly as possible and ensuring any billing issues are corrected.
  

  If you need further assistance or have additional questions, we encourage you to reach out to us at *********************************************** so we can support you directly.

• Review fromNancy L

  Date: 07/02/2025

  4 stars

  Nancy L

  Date: 07/02/2025

  I was pleased with their guick resolution to a billing mix-up, and promptly received a full refund when services weren't rendered. After the snafu occurred it was easy to switch therapists, and the second ****** was much better at scheduling her appointments. I received ******al attention via e-mail throughout the process until my refund was processed.

  Talkspace

  Date: 07/10/2025

  Hi,
  

  Thank you so much for your thoughtful feedback! Were glad to hear that our team was able to promptly resolve the billing issue and ensure you received a full refund. We're also pleased that you were able to find a therapist who was a better fit and that your experience improved from there.
  

  Providing timely support and personalized attention is important to us, and were happy to know that was reflected in your experience.

   We're wishing you all the best on your mental health journey.

• Review fromana c

  Date: 06/12/2025

  1 star
  i could not get the therapist i requested they assigned a therapist seemingly at random to me they insisted on getting my payment info before i even owed them anything they asked me for my bank routing number i would not do business with this company and i would not recommend them to anyone

• Review fromJoanna K

  Date: 05/22/2025

  1 star
  I gave them two tries, and on both occasions, many months apart with different therapists, I had the same experience: they both rescheduled on me right before my appointment. This is exceptionally disheartening to be ditched after youve completed their forms and described the state youre in. I was going to them while my usual therapist was on vacation in the wake of my fathers death; thankfully they arent my only resource. I feel terrible for people that have no other choice.

• Review fromTed D

  Date: 05/20/2025

  1 star
  a complete rip off, they take your money and then cancel your appointment. disgusting business

• Review fromBrett S

  Date: 05/06/2025

  1 star
  My fiance was trying to find a therapist, got charged 300$ and can only cancel the appointment without reimbursement. She tried to call to speak to someone and there is no-one to talk to. They claim to be 5 stars on their website. Its comical there is nothing but 1 stars on BBB.

• Review fromAnuel P

  Date: 04/21/2025

  1 star
  As others have noted in these reviews, their charges are ridiculous and it is hard to get ahold of anyone to find support. Take note that the copay is not the same as the cost share to them so even though it says $0, it doesn't mean $0 and you can still be charged by them. I was covered by ******* and left Active Duty so I paid out of pocket for a month and was able to regain Tricare as a Veteran. Once I regained Tricare, I was able to receive a partial refund for the rest of the out of pocket month. Now, a month later I receive an email from them stating that I owed them because my insurance didn't cover fully for the month I started? Ok fine I was already charged so it doesn't exactly matter but why do I have to call 3 different numbers and put in 2 support tickets just to get an answer as to why I was charged at all? The customer service is deplorable and there are so many technical issues that it will give you another reason to seek therapy. Ended up canceling my membership. Its a shame because my provider was great and I felt good being able to talk things out but its just so much going on with the Talkspace service themselves that I couldn't do it anymore. Poor customer service really ended it for me.

• Review fromBrittany R

  Date: 03/14/2025

  1 star

  Brittany R

  Date: 03/14/2025

  Yesterday I was charged $112.December 11 2024 I signed up and my insurance paid for sessions making my copay 27$. I only went to 3 sessions. But months after signing up I get charged over $100? No card is on file on the app and nowhere on the app does it show recent billing activity. They need to have a customer service person to answer the phone and not wait days to figure out if this was a fraudulent charge. Also they need to stop putting the 516 number on the transaction contact because you cant even contact them on that. Just beware of what you can potentially be charged. I mean therapy sessions and the app to use for therapy is great and only paying 27$ was awesome, but something has to change with the contact and having a transaction page provided.

  Talkspace

  Date: 04/15/2025

  Hi there, 
  
  I understand how frustrating it is when you are dealing with billing issues and I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to explain your billing concerns. 
  
  Please let me know if this is not the case by reaching out to us at *************************************************************.
  
  Your feedback is being forwarded to other teams at our department in order to try to improve the experience of other clients going forward.
  
  
  

• Review fromRyan V

  Date: 03/05/2025

  1 star

  Ryan V

  Date: 03/05/2025

  I've been trying to get matched with a pyschiatrist for over 3 months. The customer service department won't provide any specifics. ****** one of the **** keeps closing out my tickets indicating the ticket is "solved". Obviously this is still not solved as i still haven't been matched with a provider. I haven't been told if it's due to insurance or anything. I've even offered to pay out of pocket and still can't get any answers. This is people's mental health which is a very serious matter. When you indicate offering a service you need to be providing it. I'm absolutely disappointed in this app. Unfortunately I'm also located geographically in a bad spot for providers and have worked through the Healthcare system to find help around me on my own. Talkspace was my last hope and it's been nothing but back and forth for months. My therapist through the app also doesn't understand because she has claimed other patients of hers have all been matched even after me and I'm the only one still waiting.

  Talkspace

  Date: 04/15/2025

  Hi there,
  

  We genuinely understand how upsetting and discouraging your experience with Talkspace must have felt, and were truly sorry it fell short of your expectations. Please know that your feedback is incredibly important to us, and were actively working to improve the level of support and care we provide to all our members

  We have looked into the account and found that the issue has been addressed and resolved directly by the Talkspace Customer Support team and the client.

  Your experience is being shared with the appropriate teams here at Talkspace as we continue working to improve the quality of service for all of our clients.

  If you are still needing assistance, that I may be able to assist you with please reach out to me at *************************************************************.