Reviews

This profile includes reviews for Talkspace's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Talkspace

  2578 Broadway # 607 New York, NY 10025-5642

  
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  Talkspace

  254 W 54th St Fl 13 New York, NY 10019-5516

  

Review Details

• Review fromCheryl L

  Date: 01/29/2025

  1 star

  Cheryl L

  Date: 01/29/2025

  Literally can't cancel the plan! My son had a bad experience with his first ********* there (she didn't show to the meeting). He also had trouble signing in, but we were eventually able to get it figured out. I want to cancel, but they won't let me! My son's a minor, so I can't have access to his "account". I signed up with MY email to pay, but his email for him to have privacy with the *********. Anyway, NEITHER of us have access to the billing. ABSOLUTE NIGHTMARE

  Talkspace

  Date: 02/14/2025

  Hi there,
  

  We want to let you know that we understand how frustrating your experience with Talkspace was. We want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.
  

  We have looked into the account and found that the issue is being addressed directly by the Talkspace Customer Support team and the client.
  

  Your feedback is being forwarded to other teams at our department in order to try to improve the experience of other clients going forward.
  

  If you are still needing assistance, that I may be able to assist you with please reach out to me at *************************************************************

  
  

• Review fromBridgett H

  Date: 01/27/2025

  5 stars

  Bridgett H

  Date: 01/27/2025

  Talkspace is wonderful! I'm very grateful for my therapy sessions, support, and the customer service I've received this provider.

  Talkspace

  Date: 02/14/2025

  Hi there,
  

  Thank you so much for your kind words! Were delighted to hear that you've had a positive experience with your therapy sessions and customer service.. Your feedback means a lot to us, and we're grateful to be part of your journey.
  

  Best,
  Talkspace Escalations Support
  

  
  

• Review fromAileen G

  Date: 01/26/2025

  1 star

  Aileen G

  Date: 01/26/2025

  I have had a horrible experience on this platform. To start, there are very few therapists available who match my preferences and scheduling needs. And those that are available are not qualified. One therapist told me in my second 30 minute session with her that I cared too much about my job and that no one at my work cared if I lived or died so I should stop caring. As someone struggling with severe depression and self worth issues, this was not only an insensitive and cruel thing to say but even dangerous. How can a therapist tell their patient no one cares if they live or die?! What if I were sucidal? She basically just told me I might as well kill myself... I left a review for her but rather than get any response from Talkspace, the therapist herself sent me a message telling me ********* was clearly not what I liked and so I should just change therapists if I had such a big problem with it. Seriously?! Where is Talkspace's quality control to prevent these so-called therapists on their platform from doing patients harm.After 4 months of trying to find a different provider, I finally got matched with a new one (***** ******) who is apparently a hypnotherapist, not a real therapist. I looked her up offline and she does not have actual qualifications and has no business being on ********* as a therapist. I have been using Talkspace for 6 months now, or trying to - and it has become clear that this platform is a waste of time and money. I have tried to contact corporate for assistance in find a better provider because their platform is difficult to navigate and was told they can not help me.

  Talkspace

  Date: 02/11/2025

  Hi there,
  

  Thank you for reaching out. We apologize for the delay in our response. All feedback provided to us is valued and appreciated from our Talkspace Clients.
  

  We will have a member of our support team reach out to you shortly. Please be on the look out for an email from ************************************************************.
  

  Best,
  Talkspace Escalations Support
  

  
  

• Review fromMelanie R

  Date: 01/03/2025

  5 stars

  Melanie R

  Date: 01/03/2025

  **************** was very detailed oriented and accommodating! Thank you for your compassion :)

  Talkspace

  Date: 01/13/2025

  Hi there,

  Thank you so much for your kind words! Were delighted to hear that our customer service team was able to assist you in a detailed and compassionate manner. Your feedback means a lot to us, and were glad we could provide you with a positive experience.
  

  Best,

  Talkspace Escalations Support
  
  

   

• Review fromJames t

  Date: 12/23/2024

  1 star

  James t

  Date: 12/23/2024

  THEY WILL STEAL YOUR MONEY AND BALANCE THEMSELVES ON A LEGAL TIGHTROPE TO COVER THEIR A** - GAMING THE SYSTEM ITS ORGANIZATIONS LIKE THIS THAT ARE RUINING THIS COUNTRY

  Talkspace

  Date: 01/13/2025

  Hi there, 
  

  I apologize for the delay in responding, Your feedback is crucial for us to improve our services and ensure every interaction meets your expectations

  We are sorry to hear about your frustration. We take all concerns seriously and strive to provide the best support to our users. If there has been any confusion or misunderstanding regarding your account or billing, we would like to resolve it.

  If you are still needing assistance, that I may be able to assist you with please reach out to us at *************************************************************************
  

• Review fromAshley R

  Date: 11/21/2024

  1 star
  I had an exceptional therapist, but unfortunately I wont schedule with her again. I was informed by email that I was being billed for my sessions full amount, when previously I only had a $10 copay. The billing department intentionally does not have a phone line. They will only communicate with you via email and most of their responses are scripted and repetitive. They intentionally submit insurance claims incorrectly, then ignore correspondence with insurance providers. Talkspace finds it easier to charge patients without warning rather than wait for insurance reimbursement. I was charged so many times by Talkspace, that I had to cancel my credit card and report fraud. Interestingly though, a quick ****** search will supply the cell number to the Talkspace CEO. They do seem to be a bit more attentive when you call them personally. However, they still wont refund you. I have never had the displeasure of tolerating a more dishonest, criminal company. Another class action lawsuit should be filed against them for their billing practices.

• Review fromJasmine w

  Date: 10/23/2024

  5 stars
  i know allot of people have a issue with this company but i have some great support from their staff.

• Review fromBen E

  Date: 10/19/2024

  1 star
  I'd rather not offer any stars. As of now $236 have been stolen by Talkspace after subscribing to a therapy package and never once talking to a therapist. After stealing my money I tried for over 3 weeks to discuss how or why such things can occur. Ive never received an answer whether I call, email, ect. Then after receiving emails and texts offering "deals" I asked Talkspace politely the first time to please stop sending emails and texts if we cannot have an adult discussion as to why my $236 subscription was not full filled. The emails and texts never stopped and as of yesterday I stayed if you (Talkspace) contuines to contact me I will file a complaint with the BBB as harassment. Be very careful in dealing with these people at Talkspace. They in my opinion are predators seeking vulnerable people (including myself) that need help and steal their money.

• Review fromLisa for my son B

  Date: 10/02/2024

  1 star

  Lisa for my son B

  Date: 10/02/2024

  This is by far the most difficult company to receive any kind of billing support. They claimed a provider was out of network and when this was proven wrong, they still will not submit the claims to the insurance company for payment

  Talkspace

  Date: 10/25/2024

  Hi there,

  Thank you for reaching out and sharing your experience. Were truly sorry for the difficulties youve encountered with billing support and claim submission. Ensuring our clients receive accurate and timely assistance with insurance matters is very important, and I apologize for any miscommunication regarding your providers network status.

  We would be more than happy to look into this issue for you, please reach out to us directly at *************************************************************

   

• Review fromHannah M

  Date: 09/20/2024

  1 star

  Hannah M

  Date: 09/20/2024

  Let me be clear that I am reviewing the platform and customer service, not the therapists. I took a break from Talkspace for a bit and recently decided to go back. Upon requesting a messaging session with a new therapist, I thought I was good to go. However, I am now stuck on the "book an appointment" page and cannot get past that. It is not a technical glitch with my computer, as I've tried different browsers, playing with pop-**** I've tried my phone vs. computer, etc...The same thing happens time and time again. I cannot access my messages from my therapist and have been getting email notifications that I have messages waiting. So, I of course reached out to customer service and have received several communications that they are trying to figure out the root of the problem. It has been TEN days now and they have been unable to figure it out. For a healthcare service, I feel this is completely unacceptable to make a patient wait this long to receive services such as this, all because of a tech issue on THEIR end that they do not seem to have the competence to figure out.

  Talkspace

  Date: 10/25/2024

  Hi there,

  Thank you for sharing your experience, and we apologize for the frustration you've faced. We're genuinely sorry for the delay in resolving the technical issue thats been preventing you from accessing your therapists messages. We understand how important timely access to care is, and your feedback highlights areas we need to improve to better support our users.

  We have looked into the account and found that the issue has been addressed and resolved directly by the Talkspace Customer Support team and the client.
  

  Your feedback is being forwarded to other teams at our department in order to try to improve the experience of other clients going forward.
  If you are still needing assistance, that I may be able to assist you with please reach out to me at *************************************************************