Complaints

This profile includes complaints for NorthEastern Movers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

NorthEastern Movers Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  NorthEastern Movers Inc.

  200 Vesey St New York, NY 10281-5525

  
• 

  NorthEastern Movers Inc.

  785 Ocean Pkwy Apt 2A Brooklyn, NY 11230-2276

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26/2025 we used the Scranton branch of Northeasten movers. They were 1.5 hours late. When they were taking my dresser down the steps I noticed a huge crack on the bottom. The 2 guys acted like they didnt know what happened finally admitted they did it and it would be taken off the bill. I became frustrated with the lack of work and cigaret breaks and they tried covering up the broken furniture. I left to go to the new house, I was told they would lock up. when they finally arrived the manager reviewed the bill with me and I had to pay before they would unload there was charges for extra time and supplies (not my fault) I asked about the broken dresser I was given a form to sign & was told it happens with cheap furniture from **** ( shouldnt matter & it isnt) I refused to sign. I paid half cash/ credit including the extra charges. It was getting late so I had myself and 3 kids unloading the truck. When I went to check on the manager putting my daughters bed back together (backwards) I noticed several holes in my walls and asked what he was going to do about it. He shrugged his shoulders and walked away. At 5pm I requested a new crew. I received a call that the garage door at the old house was left open. When my husband got home The new crew arrived and finish. One of the guys cut his hand and Im still ************* spots. We were told someone would fix my dresser, fix the wall in both houses replace the legs for the tv. The couch was broken (told by the manager it wasnt them but we found the part in the driveway at the old house that was run over by the truck) I have paid to have the wall fixed, my dresser and couch is still broken, kitchen table is distorted, there is a hole in the ceiling at our old house and I cant find the cords for my monitors. I wont even get into the mess they left behind. I have left several messages up to last week but no response.

  

  Business Response

  Date: 01/24/2025

  Thank you for forwarding this consumer complaint to our attention. We offer the following response:
  Northeastern Movers has a claim process in place to assist customers with transit related claims. Our third-party claim administrator has emailed information on filing a claim to *** ******* The claim will be reviewed for compensation once it has been filed. PA state law requires a claim to be processed within 60 days of receipt however our claim administrator is currently processing most claims within ***** days of receipt.
  

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  

  
  

  This issue is not yet resolved. The company has sent out a third party claim form that we are currently working to gather all required information for the extensive damages they caused.

  
  
  
  Sincerely,
  
  
  
  **** ******
   
  
  
  
  
  
  
  
   
  

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  

  
  

  We received the adjusters estimate and are not pleased with the it. The damages to our property far exceed the amount they are offering.  They claim they are only liable for some damage to furniture but not items they have broken. Also they denied the claim to have our walls repaired after the company put holes in them with the furniture. That alone was over $500 that I had to pay out of pocket.  I want to be reimbursed for all damages. This is unacceptable it is not my fault they put people on the job that couldn’t do it.

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  **** ******
  
  
  
  
  
  
  
  
  
   
  

  

  Business Response

  Date: 06/18/2025

  Thank you for forwarding
  this consumer’s third rejection to our attention. We offer the following
  rebuttal:
  Intrastate moving
  customers in PA must choose a level of valuation coverage. Valuation coverage
  is not insurance. *** ****** selected the free limited liability coverage which
  limits the maximum compensation to $0.60 per pound per article.
  *** ****** *iled a claim
  which was reviewed by our third-party claim administrator (TCA) who recommended
  compensation consistent with the contract terms and our operating tariff. Our
  TCA typically does not review claims for residential damage, and we typically
  do not accept residential claims to limited access areas such as stairwells and
  narrow hallways. That said, we will discuss this with our TCA who will contact
  *** ****** with an amended resolution offer. 

• Initial Complaint

  Date:11/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had written to the Better Business Bureau last year but do not see the posting. I am resubmitting a complaint here. After my husband died last year, I packed up all of our personal possessions and hired Northeastern to ship our belongings to ** where our autistic daughter and I would have more support. I paid Northeastern over $2100 for the first installment of the shipment. On July 10, the company picked up our 130 boxes and other personal items and loaded them onto a truck. Thats the last that we saw of 100 of our boxes; only 30 of the boxes made it to our new home. Now my daughter and I are missing not only a father and a husband, but belongings constituting the majority of our lives together. I submitted to Northeastern itemization, showing that the contents of the missing boxes totals over $40,000 in value. But the loss that makes me most sad are those items for which it is hard to put a pricephysical memorabilia relating to my husband, including my wedding dress. Most upsetting to a child on the autism spectrum is that her DVD/CD collection, and most of her books and clothing, have simply vanished. (Her therapy tools and both her and my husbands medical records are also lost.) Apparently the ********************** placed the 100 boxes in a crate but mislabeled and cannot find it. My and my familys belongings are thought to be buried in a warehouse in ********. (Or were they delivered to the wrong customer?) *********************** owner was initially apologetic, saying he has never seen anything like this. He informed me that I would be fully compensated for our loss. Despite promises, neither he/Northeastern has paid me ANYTHING for my loss. Similarly, when I have complained on ****** reviews, he recently has written to the public that he would like to reconcile, but I have heard nothing from him since. I would appreciate some reimbursement from Northeastern, as well as a promise to ship my missing items to me for free, should they ever locate them.

  Customer Answer

  Date: 11/11/2024

  Re omplaint #********

  Dear BBB,

  Last week, in response to my complaint against the moving company Northeastern Movers, which lost an entire crate (100 boxes of my belongings, belonging to me, my recently deceased husband, and our daughter on the ****** ********) you asked:  "Please provide the Complaint **# for the previous complaint you had filed against this business regarding this issue."  Unfortunately, I do not have a complaint **.  

  After you asked for it, I did some research and was reminded that it was not I who attempted that initial complaint; given what I was going through with the loss and death of my husband, I had asked an attorney named ***** **** to file one on my behalf.  Given your recent request, I just asked her for the ** number and she did some digging.  Her records show that she filed a complaint with you on April 23, 2024.  My query prompted her to look and see if she ever received a response, and she only found an email in her junk mail thanking her for submitting the review and asking her to verify it.  She called you last week to see if the complaint ever went live" and asked if you could cross reference the complaint by her email address, ***********************  She has not yet heard back from you.  The bottom line is that it does not appear that the initial complaint was ever processed.

  I am looking forward to moving forward with you on this. MANY thanks,

  ***** *****

  ************

  

  Business Response

  Date: 11/27/2024

  Thank you for forwarding this consumer complaint to our attention. We offer the following response:
  *** ***** hired northeastern for an interstate move. During the move, a portion of the shipment was mislocated and despite an extensive search has not yet been found.
  The Household Goods Descriptive Inventory shows *** ***** consigned a total of 113 items, including 108 containers, and 63 items were recorded missing at delivery. The signed moving documents do not support a claim of 100 missing boxes.
  *** ***** was offered compensation for the missing items,including significant goodwill exceeding the coverage limits selected in the contract. To date *** ***** has declined to settle and has been made aware of her right to arbitration if she remains unsatisfied. 

  

  Business Response

  Date: 04/08/2025

  Thank you for forwarding this consumers fourth rejection to our attention. We offer the following rebuttal: Thank you for letting us know you are ready to settle. We have asked our claim administrator to email *** ***** a settlement release form. Once the completed form is returned to ************************ *** will be able to issue payment directly to *** ****** Should any missing items be identified in the future, they will be returned to *** ****** 

  Customer Answer

  Date: 04/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved, including as stated in the attached 4/10/25 email from the Anthem claims representative.
  
  Sincerely,
  
  ***** *****