Complaints

This profile includes complaints for Dow Jones & Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Dow Jones & Company, Inc. has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Dow Jones & Company, Inc.

  1211 Avenue Of The Americas New York, NY 10036-8701

• 

  The Wall Street Journal

  5355 W Cardinal Dr Beaumont, TX 77705

• 

  Dow Jones, L.P

  200 Burnett Road Chicopee, MA 01020

• 

  Dow Jones & Co Inc

  1 S Wacker Dr # 2100 Chicago, IL 60606

• 

  Wall Street Journal

  1025 Connecticut Ave NW Ste 800 Washington, DC 20036-5419

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to a mail solicitation from the newspaper Barrons (published by Dow Jones) and opted for a 6 month subscription to the weekly financial newspaper. My check for $26.00 was written on June 14th, and cashed on June 23rd. Since that time, I have received only ONE issue, at the very beginning, late June. When I followed up with them on their website (no phone numbers offered, just email address), the response was a generic we are having problems with deliveries . Were now almost a month and a half into a six month subscription, and I believe they do not intend to continue any more deliveries. Perhaps they could consider mailing the paper to me? I find it ironic that the countrys premier financial paper, which is all about how to make money in the markets would be making their money by scamming readers. I either want my newspaper delivered, or my money returned.Thank you.

  Business Response

  Date: 08/03/2023

  CID *********

  Dear ****, 

  We apologize for any inconvenience caused by this delivery issue. We are happy to assist. 

  We have extended your account to compensate for the missed deliveries, it will now expire on 02/15/24. 

  We have also escalated this matter to the local circulation manager for a resolution to the delivery issue. 

  If you have any questions or concerns please do not hesitate to contact us. You can reach ****** Services at ************. 

  Thank You, 

  *****

  Dow Jones ****** Services 

  Customer Answer

  Date: 08/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription for $4.00 per month that was going to expire in June/July. On 3/23/23 I received an email from the *** stating my subscription would be automatically renewed on a monthly basis for $4.00. On 7/8/23 my credit card was billed $42.11. I called to have the charge corrected to $4.00 and the person was not helpful. The 3/23/23 email was clear that no action was needed on my part other than to check the payment source and address. Please credit my account the $42.11 and amend the charge to $4.00 for that month. They are currently billing me $4.00 a month, but they owe me a credit for the one month (credit would be $42.11 minus $4.00).

  Business Response

  Date: 07/17/2023

  Dear Subscriber,

  Thank you for contacting **************** at Wall *********************************************, and we will be glad to further assist you.  Upon further review, I am showing that you signed up for $4.00 for twelve months, then you subscription renews at its

  normally monthly pricing at $38.99 plus tax.  Our subscription they are non refundable. Your current account will expire on August 3, 2023 with no future charges.

   

  Thank You

  ****************

  Customer Answer

  Date: 07/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They have not credited me for the incorrect charge of $38.99 plus tax. I should have only been billing $4.00.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 07/19/2023

  A refund in the amount of $38.11 was initiated on July 19, 2023. Please allow **** business days to be credited back to the original form of payment.

  Customer Answer

  Date: 07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my digital subscription to the Wall Street Journal beginning in September 2021 by phone. I never accessed or used my subscription after September 2021 because I believed it was cancelled. This company will only accept subscription cancellations by phone. They have continued to charge me. I called again in 2022. I was told again that they would cancel the subscription. I asked to be retroactively cancelled back to September 2021. Again, no cancellation occurred. The company now states they have no record of any of my phone calls. I called again today. They refuse to consider retroactive cancellation. I received an email confirmation that my subscription has been cancelled and will be effective at the end of my subscription term. This is unacceptable. This company is operating a scam. I cannot be the only person this has happened to. It seems intentional. I intend to also file a complaint with the *************************

  Business Response

  Date: 07/05/2023

  Please be advised, we reached out to the customer directly and informed them of our findings. 

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account #:************ Once they had my credit card, they charged more and more each time and they stopped delivering papers. When I removed authorization and deleted my card from my account, they had saved an old, expired card that I had replaced several years ago and charged $176.93 without my permission. To make it even worse they never delivered any of the papers they charged me for. They refuse to refund any of the money, even the unused part of my subscription. They are still not delivering papers.

  Business Response

  Date: 07/05/2023

  We have reached out to the subscriber with a resolution

• Initial Complaint

  Date:07/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long-time subscriber of the weekend *** print edition and have had numerous delivery issues over the years. However, this latest issue has still not been resolved, even after speaking with 3 reps, plus a supervisor at the *** escalation desk. Since April, the delivery person has not been delivering the newspaper to the correct location, and more recently, they haven't been delivering it at all unless I call the *** and complain. After 2 calls last weekend, they advised they sent multiple notices to the distribution manager and would call me back with the resolution. I finally received my paper then, along with a harassing message from the delivery person. I never heard back, and today, AGAIN, my newspaper was not delivered by the 7 AM service level. I called ***, spoke with an escalation supervisor (******), who again said he would take care of the issue. I did explain in detail the correct delivery location. I finally received my newspaper today late and it was AGAIN delivered to the incorrect location. I want this delivery issues resolved PERMANENTLY. I am tired of always having to make an angry call to get this resolved. I did advise them last week that I would report to the BBB if the issue wasn't resolved by today (which it isn't).

  Business Response

  Date: 07/05/2023

  There is a new delivery contractor that took over for the area.  The contractor is a third party vendor who is taking over the routes and learning routes in the area.  Once routes are learned there will more of a consistent delivery after carrier(s) learn routes.  We will advise the circulation manager of the note the delivery person had left with the paper delivery and will advise Circulation Manager to call customer but can not guarantee a call back.

  Customer Answer

  Date: 07/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:  I am still encountering the issue.  This supposed delivery transition has been going on for 3 months and has not yet been resolved.  I am still having to call every Saturday to report a delivery issue.

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 07/11/2023

  The Circulation Manager is aware of the delivery concerns reported by ********************* and is working closely with the delivery team to find a resolution. A supervisor called and left a voicemail with the customer to discuss the issue further. 

• Initial Complaint

  Date:06/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription to the Wall Street Journal digital edition that was under a promotional rate. The rate was going to go up beginning in June 2023. I planned on cancelling prior to that. However, I then received an email renewal notice on April 7, 2023 stating that I would be billed $4 every 4 weeks going forward as my renewal rate. Because of this email stating the subscription would be renewed at $4 every 4 weeks I did not cancel. I was then billed $38.99 in May and June. After contacting customer support numerous times on June 27 and 28 they replied that that email was sent in error. I never received notice that the email stating my rate was incorrect, there were no additional terms or conditions, I did not have to claim a deal. The email was very clear on my rate going forward. **************** for the *** refuses acknowledge their error or refund the discrepancy in charge. They say it was a promotional rate for your first year which is both untrue and the email was sent after my first year and never states that. It just lists my the billing charges going forward. I also never received an email correcting the amount if it is in error as they now claim. They should not send emails that confirm an amount the customer will be charged and then charge a different amount. I made my decision to not cancel my subscription based on the information they sent me.

  Business Response

  Date: 06/29/2023

  The customer started a Digital Subscription with is with the starting rate of $4/** for 12 months and then $38.99/mo. These rates are all outlined in the *** Script read to the customer at the time of purchase so they are aware of the eventual rate increase. The email the customer is speaking of was sent out to members to alert them of the billing terms being changed from every month to every 4 weeks. At the time the email was sent out, the member was still under the $4 billing cycle so that is why that dollar amount was in the email. The subscription on the account is WSJ Digital Package ($4.00/mo x12_(SEG PRICING ONLY-$19.49/mo x12)_$38.99/mo).

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Thank you for your assistance. The email sent to me on April 7, 2023 does not state that the $4 every 4 weeks rate is a change to the current rate and only for one 4 week period. It states that I will be billed $4 every 4 weeks unless the subscription is cancelled.

  It is the only renewal notice that I received so it appears that it was listing a rate going forward in which case this would come after the terms and conditions of the original subscription. While I know the amount of the increase listed in the purchase in June 2022, this email post dates that and the wording and information in the email are the reason I did not cancel my subscription prior to the 12 month term (or longer because that was not my first year as a subscriber). I feel that the wording in the email is deceptive if it is not in fact $4 every 4 weeks unless you cancel and the lack of another email stating a different renewal rate is confusing. It does NOT state that it is for the duration of the promotional rate term but it is the rate I will be billed unless the subscription is cancelled. Why would I be sent this notice stating a rate but not sent a notice when the rate increased? I receive other newspaper subscriptions and they send very similar emails but those list the amount actually billed going forward. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ************
  
  
  
  
   
  

• Initial Complaint

  Date:06/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to complain about not receiving my subscription delivery of ******** for the last 5 weeks, and I am quite upset about it. This has been a reoccurring problem. In February of this year, delivery stopped for 3 weeks. I've talked to customer service and the Manager, ***** ( would not disclose last name ), on several occasions regarding the most recent delivery issue to no avail. Once again I did not get delivery, and have yet to receive the back issues requested. ***** promised to have the back issues ***** to me immediately, during our last conversation. ***** also promised to have the Circulation Manager call during our last two conversations. No calls received.Please help me resolve this problem to get the deliveries resumed, and the back issues sent. I've tried to work within their system, but yheir system has failed and is not working. **************** and its manager appear to be stonewalling the issue, so I'm trying to get help thru other channels. If you can help or put someone in contact with me I would appreciate it. Thank you.

  Business Response

  Date: 06/27/2023

  Customer first contacted us on June 6, 2023 regarding the missed delivery for May 29, 2023, agent had reported the non receipt and ordered a back copy of ******** which was fulfilled and sent out to customer.  June 21st, customer called in and reported non receipt of June 12 and June 19 and back copies were requested and fulfilled and sent to customer as well.  

  Currently there is no delivery issues for the area.  We have escalated the delivery issue/concern to the Circulation Manager in order today June 27th as there was no information in Contact History on account that the Circulation Manager was even contacted prior to today and for them to work with Carrier to ensure a more successful delivery going forward and to find a resolution why the Carrier has not delivered in the last few weeks.  **************** is waiting on resolution from Circulation Manager as the Circulation Manager has been notified of the missed deliveries as of today June 27. At this time we are awaiting a resolution from the Circulation Manager and Carrier to correct the delivery concern.

  Customer Answer

  Date: 07/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer ********
  *************************************************
  **** **************
  *****************************
  ********* *******
  ************
  
  Complaint # ********
  
  I am in receipt of your letter dated 6.27.23, with ******** response to my complaint.
  I am shocked by their response saying "Currently there is no delivery issues for the area."  I have alerted ******' and the BBB to their delivery issue.  I am NOT receiving deliveries for my subscription.
  Dates of failed delivery were 5.28.23, 6.04.23, 5.11.23, 5.18.23, 5.25.23 and once again today, 7.02.23.  Now it's up to 6 times.  Is my name even on the carriers subscription list ?
  As customer service indicated I received back copies via *** of the first four dates, all issues at least a week late such that news and editorial content was largely old news. 
  As indicated in my complaint, ***** indicated on two occasions that he was alerting the Circulation Manager.  The simple fact is, if as stated in their response that they are just now contacting the Circulation Manager, that either their systems are breaking down, or that they just do not care about their customers or customer relations.
  A proactive customer service would have noticed, because of my complaint, that I did not receive delivery of the 5.25.23 issue, and would have directed that a copy be FedExed.
  Now I will have to get on the phone once again, to get copies of the two most recent issues. 
  I'm not sure why the BBB  sent a letter indication that this is a closed matter in as much as the issue is certainly not resolved.
  Thank You.
  Sincerely,
  *************************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 07/05/2023

  Dear Subscriber,

  We are contacting you regarding your Wall Street Journal subscription. We apologize for any inconvenience and are happy to assist.
  
  We have been notified the change to your subscription using the online self service was unsuccessful.
  
  For further assistance changing your subscription,  please contact us at *************  *********** Our representatives are available Monday - Friday, 7:00 AM-10:00 PM (EST), Saturday, 7:00 AM - 5:00 PM (EST).
  

   

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It appears that the *** has been charging me a digital renewal on a digital renewal that I was unaware of. After setting up a university sponsored *** account, I started getting alerts and checked into this after the account invited me to link my gmail accounts. I would like to be refunded any charges from the *** as I never consented to payments or this service subscription. I was just on the phone w/ a person and they said that these charges go back to Feb 2020, but I was unaware of this and would like to have the BBB's assistance in resolving this.

  Business Response

  Date: 06/07/2023

  Customer ID: **********

  Thank you for contacting ****** Services regarding The Wall Street Journal.  We are happy to assist.  The subscription was starting as a trial period which member would have agree to the increase in rate after the promotional of $1 for 2 months then increasing to $38.99  before subscription was allowed to be active.  The terms and conditions must be acknowledged in order for a subscription to be active which the member accepted.  The subscription was set up for auto-renewal and the member also accepted the terms and conditions.  We have cancelled the subscription and refunded $38.99 on June 6, 2023 as a courtesy since no request to cancel was placed prior to the date of renewal.  ****** has the right to dispute with the credit card provider.

   

• Initial Complaint

  Date:05/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription service to the Wall Street Journal for $4 a month. On 5.25.23 I received a notification from my credit card company (not the Wall Street Journal) that I was being charged $38.99. I called the Wall Street Journal customer service. They explained that my rate was going up. I was not notified anytime in the past couple months that my rate was going to increase to $38.99. Otherwise, I would have canceled my subscription. The customer service representative refused to give me a refund but cancelled my subscription. The Wall Street Journal charged my credit card without telling me my rate was about to go up. It seemed like they were hoping I would not notice. Thankfully my credit card company notified me. This is not a great way to treat your customers. I likely would have been a lifelong customer were it not for the *** trying to increase my rate without me noticing. I am requesting a full refund for the $38.99 charge.

  Business Response

  Date: 05/26/2023

  Dear *******,
  

  Thank you for contacting The Wall Street Journal regarding your automatic renewal. We apologize if you have experienced any inconvenience. 
  
  We reviewed your account and we have no record of you calling to cancel until May 25th, 2023. Our policy states that all subscribers must call in to cancel prior to the renewal date and that all subscriptions are non-refundable. Cancellations cannot be accepted via email. 
  
  Please be advised on the Payment & Confirmation page, it states what you will be paying to start the subscription and that it is automatically enrolled in automatic renewal and provides the rate at which you will be charged. This information is provided at the time the subscription is started and all subscribers must agree to these terms in order to start the subscription.

  During your call a **************** representative has processed your request to cancel your subscription. Your subscription will expire on June 21st, 2023 and no further charges will be made on your account. 
  

  We apologize for any inconvenience you had with the cancel/refund policy. You do have the right to file a dispute for the charge with your credit card company.
  

  
  

  Customer Answer

  Date: 05/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  [The WSJ's practices are predatory. The Wall Street Journal could have sent me an email notifying me that my rate was about to change but chose not to with hopes of slipping in the rate change without my noticing. Thankfully my credit card company alerted me that a charge had be placed on my credit card on 5.25.23. I called the same day to WSJ but they refused to refund the charge. This is no way to treat customers and is bad for your business. I likely would have been a lifelong customer had I not been treated the way I was by the **** The only acceptable resolution in this case is a refund/cancellation of the 5.25.23 charge.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the ******** newsletter offered by Dow Jones & Company in January 2022. I signed up for it at a discount for one year - a total of $50 for the year. I remember "cancelling" the account immediately so that it would not auto-renew. However, after checking my credit card a couple weeks ago, I saw that they had been charging me the full rate of $20 per month after my one year trial ended (the full charges started in January 2023). On 4/28/23, I tried to cancel the subscription on the app but that feature was not working. I then messaged the company using their website form and asked them to cancel the subscription and refund me the charges from January 2023 through April 2023. While waiting for their response, I went to their website and tried to cancel the subscription there. After "cancelling" it, the website said the subscription was cancelled but it also showed an auto-payment was scheduled to pay again, which was contraditory to it being cancelled (see uploaded document showing that it was set to expire but that Auto-Renew was also on). After 4 to 5 attempts to cancel it on the website, it FINALLY showed that the subscription was cancelled AND the auto-renew was off. I then called the company to explain their tech glitches/defectiveness with the cancellation process and asked them for a refund for January 2023 to April 2023 and they refused. I suspect that such tech issues are why my original auto-renew cancellation never went through when I signed ** for this service back in January 2022. A customer should not have to try cancelling a subscription 8 to 10 times before it finally works. I can only imagine how many other people are losing funds due to this company's "technical glitch" in their cancellation process. This seems fraudulent.

  Business Response

  Date: 05/16/2023

  Dear Valued Customer,

  Thank you for contacting ********************** regarding your automatic renewal. We apologize if you have experienced any inconvenience.
  
  We reviewed your account and we have no record of you calling to cancel until now. Our policy states that all subscribers must call in to cancel prior to the renewal date and that all subscriptions are non-refundable. Cancellations cannot be accepted via email. All subscribers must agree to this in order to start a subscription with **. This information is provided at the time the subscription is started.
  
  On the Payment & Confirmation page, it states what you will be paying to start the subscription and that it is automatically enrolled in automatic renewal and provides the rate at which you will be charged. All subscribers must agree to these terms in order to start the subscription.
  
  We apologize for any inconvenience you had with the cancel/refund policy. You do have the right to file a dispute for the charge with your credit card company.