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Business Profile

Oil Portraits

West & Willow LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Portraits.

Complaints

Customer Complaints Summary

  • 51 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 17 with a guaranteed delivery by Christmas. They reached out to me a few days after the order to let me know that they have to make an adjustment for one of the pieces. It was the phone case and there was no indication that it was only for one pet so since I wanted both pets on the phone case, I asked them to at least just cancel the phone case in which they said the order was already filled and there was no canceling. Here we are now on December 22nd theres been no communication and my order is still unfulfilled. *** reached out to them several times asking for a status and I get a generic email back. There is no phone number for you to reach them and Im starting to think that this is a fraudulent business , all I wanted was this print for Christmas and now it seems like I was just scammed out of a few hundred dollars. disgusting and Im not sure where to proceed from here

  • Initial Complaint

    Date:12/19/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Nov. 28, 2022. I emailed the companys customer support to get an update 3 weeks after I placed my order and I never received any response. I still have yet to receive a response after emailing them that id like to cancel for lack of customer support, response, and time wasted. I will be opening a dispute with my credit card as I never received my order or any information regarding my order.

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding West & Willow LLC has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *******************

  • Initial Complaint

    Date:12/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an item on October 30, 2022.Sent numerous emails asking where my item is since their website says orders take 2-3 weeks. Have been told several stories about where my item is, to include it has shipped. Still haven't received said item, nor a tracking number.I just want my money back and from prior complaints, looks like this is a common occurrence with this company.

  • Initial Complaint

    Date:12/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 pet portraits on November 24th 2022 for over 200$ - order ******. The confirmation email states that shipping confirmation would be sent in 2 or 3 days and that I could expect my portraits within 2 or 3 weeks. I never received the shipping confirmation and since contacting them via email and instagram all I get is a message saying they are looking into it. This is a christmas gift and is important to me. I need confirmation that my paintings are on their way.

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding West & Willow LLC has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

West & Willow LLC is NOT a BBB Accredited Business.

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