Complaints

This profile includes complaints for FanDuel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FanDuel Inc.

  19 Union Square West New York, NY 10003-3304

• 

  Fanduel Sportsbook at The Greenbrier

  101 Main St W White Sulphur Springs, WV 24986-5063

• 

  FanDuel Casino

  1160 1st Ave King of Prussia, PA 19406-1355

• 

  TVG Network

  6701 Center Dr W STE 160 Los Angeles, CA 90045-1558

• 

  FanDuel Sportsbook - Louisiana

  5050 Williams Blvd. Kenner, LA 70065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Fanduel on Thursday February 6, 2025 regarding too many failed login attempts, however I use faceID to login and I had my phone on my person at all times that day. I proceeded to change my password as prompted to do when I attempted to sign into the Fanduel app. After I changed my password, I had some concerns, so I reached out to **************** for answers. I was not provided with the answers needed or any explanation why I had received that email. Then, the customer service representative/bot proceeded to not close my account but suspend the account. I then received an email from Fanduel asking me for a picture of front and back of bank card, a picture of my driver's license, and a picture of me holding a paper with today's date. I hesitated but proceeded to give what was requested. I am still waiting on a response even after submitting such personal information via email. It is inconsiderate that Fanduel would not provide me with a proper explanation of what exactly is going on. Now, I am concerned, I have so many questions like "Am I a victim of identity theft?" or "did someone gain artificial access to my account?". I am left in the dark about the entire thing. Furthermore, I utilize this app to place sports bets, especially for major sporting events like the Super Bowl this coming Sunday and I would like this reconciled before then. Also, I had bonus bets to utilize before tonight from a deposit match and now I cannot use those bonus bets. Moreover, I really just want answers and DO NOT want to speak with artificial intelligence. This entire situation is unsettling. I really hope no one gained access to my personal information.

  Business Response

  Date: 02/08/2025

  To Whom It May Concern,
  
  We are writing in response to ****** ******* recent consumer complaint regarding Advertising Issues (ID #*********.
  
  The consumers account was temporarily suspended on February 7 after they expressed concerns about unusual activity. As a precaution, we placed the account under a full review. To proceed with the review, we requested standard verification information to ensure we were speaking with the account holder.  
  
  After completing our investigation, we found no evidence of hacking or unauthorized access as the consumer had suggested. As a result, the account was reinstated later that same day, on February 7.
  
  Unfortunately, we are unable to reapply missed bonuses or promotions to the consumers account. We ask that the consumer participates in promotions before initiating any actions or reviews on their account.
  
  ******************** considers this matter closed.

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26, 2025 I won my bet and never received my payment. I won around about $830.00 and tried to withdrawal it to my brother debit card because there was no pick up at window option at first. I contacted customer support and told them there was no pick up at window option moments later they gave me the option to pick it up and thats what I chose. I then tried to log back in and was suspended from my account. Ive been emailing & trying to call & contact FanDuel for almost two weeks now. They emailed me earlier today and & said they were refunding the money that was deposited from the debit cards but I dont have access to the cards, and they arent mine. My siblings cards were on my account because they know my passwords to everything and they dont have an account so they snuck & used mines. Im on the verge of getting kicked out of my house, I really need the money I have nothing else but that to pay my rent. Please resolve this matter for me I really need the money. Thank you.

  Business Response

  Date: 02/08/2025

  To Whom It May Concern,
  
  We are writing in response to ******** ***** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********
  
  The consumer's account was temporarily suspended for using a deposit method that was not registered in their name, which is a violation of our policy. As a result, we refunded the deposits back to the original form of payment, and the consumer will need to speak with their family to retrieve those funds.  
  
  Additionally, due to responsible gaming (RG) concerns expressed by the consumer, their account has been placed under a **6-month suspension**. The remaining balance was refunded via check, which they can expect to receive within **14 business days**.  
  
  FanDuel considers this matter closed.

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello this is ******** davis  I was supposed to  received  My money From Fan Duel But i have yet to receive  Anything In The Mail . 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *****
  
  
  
  
   
  

  Customer Answer

  Date: 03/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [l have yet to receive anything in the mail , fan duel said the cancel the first check and try again and ill have to file another complaint 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *****
  
  
  
  
   
  

  Business Response

  Date: 04/08/2025

  To Whom It May Concern,
  
  We are writing in response to ******** ***** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********
  
  When we attempted to place a stop payment on the mailed check, the feedback from our bank processor indicated that the check had already been cashed. We are currently in direct communication with the consumer via email to resolve the matter. At this time, it appears the check was successfully cashed out. We will continue to update the consumer via email as more information becomes available. Please note that we are unable to disclose any further details through this inquiry.
  
  FanDuel considers this matter pending.

• Initial Complaint

  Date:02/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I placed a bet for the last 2 minutes of the game and I had it for ***** when I pressed place bet then when I placed it for some reason it was placed as ***** the final score was 244 I shouldve won 1k something the bet ID was *********/***********

  Business Response

  Date: 02/08/2025

  To Whom This May Concern,
  
  We write in response to *** **s recent consumer complaint regarding Delivery Issues ID #********.
  
  On 2/5, *** ** had placed a wager (S/1446663/00259701137) on the ***************** vs. *************** *** game. The wager was on the Total Points market and *** ** had selected an UNDER of ***** point. Per the ******* website, the game had ended ******* for a total of 245 points, thus for making *** **s wager a losing wager. 
  
  After the settlement, *** ** had then started sending reports to FanDuel Support in regard to live scoring delays with his wager.  
  
  FanDuel has advised *** ** that the live scoring data on our site is supplied to us by a third party stats provider and we find that at times there may be delays on this live scoring given the lack of on-site accurate statistics provided by our stat providers.
  
  According to our Terms of Use Part C section 1.3, "When scores are displayed in running, every effort is made to ensure the accuracy of the score and game time; however, no liability is accepted for incorrect information displayed." 
  
  As all information has been relayed to *** ** in regard to his concerns, FanDuel considers this matter resolved. 

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FanDuel is a online casino where real money is bet. I've run into many glitches, crashes and server disconnects that have cost me great deal of money. The last one cost me around $2000 dollars when the game disconnect during a bonus where I was already up to over $2000 in winnings. They refuse to acknowledge there is ever a problem. I've contacted them several times but they started ignoring my emails.

  Business Response

  Date: 02/12/2025

  To Whom It May Concern,
  We write in response to ******************** recent consumer complaint regarding Advertising Issues (ID #*********.
  
  On 2/5/25, following *** ******* BBB complaint, we reached out via email to request more information regarding the issues he was experiencing with Casino, as the details were not provided in his original complaint. He was asked to provide additional details, such as the specific error he encountered, the game in question, the time and date, and the amount involved, to help us locate the casino round in question.
  
  After multiple outreach attempts, we were unable to locate the exact game or session he was referring to. As a result, we escalated the matter to ***************** for further review to review all recent gameplay for the Game Prosperity Link.
  
  After reviewing *** ******* prior communications with FanDuel Customer Support, we analyzed all of his gameplay on Prosperity Link since January 1st, and all rounds appear to have settled correctly.
  
  *** ****** can verify these results on his end by reviewing his transaction history. We can confirm that there were no rounds in which he was entitled to a $2,000 payout.
  
  We recommend that *** ****** review his transaction history, and if he believes a round was paid out incorrectly, we would be happy to re-examine the issue.
  
  At this time, FanDuel considers the matter resolved. Should he require further assistance, we ask that he provide the exact details of the specific round or reach out to FanDuel Customer Support directly.

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   I responded to their emails older which just keep asking and using the same question and stall tactic what date and time of the incident with our this we can't move forward.  I contacted you in game right afterwards and sent a email the same day or by the next morning. It was either the day or my first email or the day before.  They asked me after sending a long letter detailing the problem.  Did I get an error message yes I got server error messages and several disconnected error messages.  I managed to screen shot one error and sent it in game support and  the day off and emailed it in the beginning before contacting the BBB.  The exact time and date should have been recorded with my call to in game support the day it happened.  And was either the day off or the day before possibly of my first email. You guys should have recorded that when I made the complaint.  I reached out immediately in game to a support agent right after it happened.    That's the only responses I have got from FanDuel.  When was the date and time I answered this and you tell me your going to close the case if I don't respond  because you didn't bother to look at your support logs. look at your records should know from my first in game complaint.  I responded to stating the game was running poorly with server errors and disconnections the emails kept asking the same thing and not addressing anything or supplying any answers. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******
  
  
  
  
   
  

  Business Response

  Date: 02/17/2025

  To Whom It May Concern,
  
  We write in response to ******************** recent consumer complaint regarding Advertising Issues (ID #*********.
  
  As already stated, FanDuel reviewed and confirmed with ***************** that all of *** ******** gameplay for Prosperity Link since January 1st, have settled correctly, and he is not entitled to any additional compensation.
  
  FanDuel's stance remains unchanged regarding this matter and considers the matter resolved.
  

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had multiple issues with their games, and not only do they refuse to help, they have refused multiple times to put me in touch with a manager so that this can be resolved amicably.

  Business Response

  Date: 02/06/2025

  To Whom This May Concern,
  
  We write in response to *** ***** recent consumer complaint regarding Advertising Issues ID #********. 
  
  
  On 02/04, *** **** had contacted the FanDuel Support team regarding technical issues / troubleshooting problems with the FanDuel Casino product. However, we have not received a specific example that we can assist with. 
  
  
  In general, we provide our users (in ******** specifically), the following information when they are experiencing general lagging or slow speeds in a game. 
  
  
  Please make sure you are on the latest version of the app
  For iPhones you can easily find the Casino app in the app store here: ***********************************************************************************************
  For Android, you can download the Casino app here: ***********************************************. We would recommend turning ***************** on if you havent already. 
  
  
  If youre having location verification trouble, turning ***************** on should help you connect and play on the Casino platform. 
  If you are currently using cellular data to connect to the internet when using the app, connect to the internet through a WI-Fi network before trying again.
  
  Force close and restart the Casino app. 
  If you are receiving an error message or a white screen with an error message when entering a Casino game, restarting the app should help! 
  
  
  As all information has been relayed to *** **** in regard to his concerns, FanDuel considers this matter resolved. 

  Customer Answer

  Date: 02/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****
  
  
  
  
   
  

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of fanduel for a while now. I have used it off and on. Earlier this year I placed about 50 in the sportsbetting and the fantasy site. I was able to bet fine on the fantasy sit but when I tried Sports book, I kept getting this message:We've found 1 error Boundary We have detected that you are attempting to wager from outside the State of **********. This conduct is in violation of New Jersey state law N.J.S.A. 5:12-95.23a. You should immediately cease and desist from attempting to wager from outside of **********. We have retained your user information and future attempts could result in an enforcement action 1. I do not live in **********. I am in ********. They know this. They have my residence location information. I find it very hard to trust that I would get an inaccurate message like this after all the intrusive information they have gotten from me.2. They choose when to provide this lockout. This is very unethical. So I have won bets and played on this same computer with the same information. I am using no VPN and the wifi icon clearly is open on Spectrum from ********. I am allowed to bet. This is unethical because it is inaccurate and unstable. they are choosing to lock people out when they feel like. Their app is not accurate.3. They can also hold your money when they want. When you try to get help, the virtual chat people are worthless. They send you the same information that is already included on the website. I have done all that. I even have their locator on my computer which I find very intrusive yet they are still pulling this stunt.

  Business Response

  Date: 02/13/2025

  To Whom It May Concern,
  
  We write in response to **** ******* recent consumer complaint regarding Service Issues (ID #*********.
  
  On 02/04, we did have trouble verifying **** ******* location when she was attempting to log in via her computer. Our team did provide her with troubleshooting steps she could use to help resolve this. 
  
  On 2/05, **** ******* did confirm that after restarting her computer she was able to successfully verify her location while using her computer. 
  
  FanDuel would consider this matter resolved. 

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue occurred on 2/2/25 at 6:26 UTC. Fanduel accepts customers playing in ************* for which I was provably in during the time in question. I was in a session on Lightning Roulette playing multiple rounds without issue. I replay my bet on round taking place at 6:26:02-6:26:25 UTC, and after committing my wager to this round, the timer for bets end. My money was deducted and the round started. Legally I committed to the bet. Fanduel incorrectly and inappropriately rejects my bet with their platform falsely stating my geolocation was wrong. Again, when I was provably in ************* this entire session. I wagered multiple Roulette numbers including number 18 that round. And 18 had a 300x multiplier. This round the Roulette ball landed on the 18 I bet on and I should have won $1200. But Fanduel support has made it abundantly clear that they do not care about what is morally right or even legal apparently. The live agent who initially filed my complaint admitted that the platform is having technical irregularities. But how is that an excuse for not honoring my wager and cheating? I dont get to remove my bet after a timer ends, but Fanduel can remove it whenever I have a good win? That is fraud. I was enjoying my time alot on Fanduel but this issue and the runaround that multiple support agents have since taken me through has ruined this experience. I will not support an untrustworthy platform that stands by cheating customers out of their ****** and rightful winnings. Your support team had the nerve to tell me since my wager was removed I didnt lose any money. Genius logic, but not being given my $1200 winnings IS losing money. You falsely removing my bet and keeping my $1200 is called stealing. All this reputable advertising globally, yet these are the standards upheld by this company?

  Business Response

  Date: 02/11/2025

  To Whom It May Concern,
  
  We are writing in response to ******* ******* recent consumer complaint regarding Service Issues (ID #*********.
  
  We have received the consumer's concerns and can confirm that the matter is under investigation. We will follow up with the consumer once we have an update, via email; however, we are unable to provide a timeframe at this moment.
  
  FanDuel considers this matter pending.

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Cannot click accept response yet because this current response is not a resolution.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  Okay, so again, this is not a resolution. Another week has gone by and this is just another were looking into it reponse which is frankly absurd. I hope customers can see the runaround being done by Fanduel. It doesnt take that much effort to verify. My initial complaint gave plenty of context to expedite review and for Fanduel to take some responsibility. I want the resolution communicated clearly on BBB. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  Business Response

  Date: 03/05/2025

  To Whom It May Concern,
  
  We are writing in response to ******* ******* recent consumer complaint regarding Service Issues (ID #*********.
  
  We resolved this issue with the consumer on 2/21 via email, explaining that their IP was being detected in ********. We provided guidance on resetting their IP/GeoLocation and issued a credit, which the consumer accepted and used. They have requested no further assistance.
  
  As the matter has been addressed, we will be closing this case.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The developers of this app have designed it in a fashion where they are scamming everyone out of money but most people don't catch on to it. I am absolutely convinced that FanDuel Face-Off uses bots disguised as human players. You can't convince me otherwise until they allow you to have a friend requests, play your real friends in real life, be able to chat with the person you were playing with, see the records of your opponent as well as their gaming history. The way they do this is you may occasionally play human players from time to time, but as soon as you start a winning streak that's when the matches begin to take a lot longer to find you a "human opponent." This is when their algorithm kicks in to where it basically just finds a bot that has a higher score than you. They claim that it is based off of your skill but I promise you the games that I lose badly, I must be playing God himself! I've been matched with opponents that regularly score a higher score than I have scored the entire time I've played this game. I've played over a thousand matches of different games and I didn't even know some of the scores that they claim my opponent gets were possible. In the beginning they did allow me to win a few matches just to get you hooked but that's their scam and hustle. This is just another app designed by the elites to transfer wealth from the hands of the poor into their hands and disguise it as a game where you're playing humans but you're actually playing FanDuel bots. It is absolutely designed for you not to win and you will not win if you play continuously. I really wish that someone could look into the way their app is designed because I guarantee that's what is happening.

  Business Response

  Date: 02/06/2025

  We write in response to *** ****** recent consumer complaint regarding Service Issues ID #********.
  
  FanDuel is committed to a fair gaming experience and we can guarantee that we do not use bots in our FanDuel Faceoff product, as all players must verify their account to use the product.
  
  A players skill level is assessed for each game title and a player will have distinct skill levels for each game played. The skill level on Block Trail, for example, is not affected by a players skill level on Grand Slam Superstar or by a players skill on other FanDuel products.
  
  Outside of when a new game is launched, FanDuel does not make material adjustments to the skill matching process and never intervenes in the matching of players. FanDuel is solely in the business of organizing and managing contests, and as such, has no vested interest in the outcome of the contest offered. It is FanDuels policy that we will disclose any material revisions to the skill matching process, the rationale for the change, and the date of the change on this page, if such changes were to ever occur.
  
  As our stance has been explained regarding this complaint, FanDuel considers this matter resolved.

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fanduel rigged every single game odds in order to steal money from other people.

  Business Response

  Date: 02/04/2025

  We write in response to *** ****** recent consumer complaint regarding Refund or Exchange Issues ID #********.
  
  FanDuel is committed to a fair gaming experience and all odds are provided at our trader's discretion. It is ultimately up to the consumer whether to freely choose to make a wager based upon their own knowledge of the provided market.
  
  Our team is committed to providing the best customer experience. Our Customer Support Team has not received any contacts from *** ***** in regard to what has been presented. With that said, we encourage *** ***** to contact our Support Team as they are best equipped to resolve any concerns in real time.
  
  As our stance has been explained regarding this complaint, FanDuel considers this matter resolved.

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I keep getting junk mail from Fanduel for one Ms. ********* ******* at my **********. ******* has not lived here for 4 years! I am so sick of getting junk mail addressed to people who lived here before I did!Needless to say, Fanduels records are ridiculously outdated. They need to contact Ms. ******* for her new address. If they cant get a hold of her, its not my problem. I do not want her junk mail any more.Thanks BBB!

  Business Response

  Date: 02/01/2025

  To Whom This May Concern,
  
  We write in response to ************ recent consumer complaint regarding Service Issues
  ID #********.
  
  After review, it does not appear *** ***** * has an account associated with FanDuel. However, based on the image provided, we have added the address provided to our physical mail removal list. We would advise to wait at least 30 days before this may take effect. 
  
  This can also be done by simply clicking the link below:
  
  *******************************************
  
  As all necessary information has been processed by FanDuel, we would consider this matter resolved.