Business Profile

Online Gaming

FanDuel Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for FanDuel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,502 total complaints in the last 3 years.
644 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account has been temporarily suspended due to inconsistent activity right upon logging on you are advised to contact customer service. I have multiple times through the email and chat support. They have specifically confirmed they CANNOT assist in the matter due to a specialist or specialized team working on it and will follow up. I have requested at least of an ETA to no avail. This also resulted after just winning a $1,000+ winning on a casino game. The lack of communication is irresponsible and reckless due to the uncertainty of my account being hacked or some sort. I also was a VIP due to winning a jackpot earlier this year. I have reached out to my direct contact and have absolutely no communication. At this point I wouldnt even want to continue gaming with them, I just want the funds that were confirmed and verified by depositing my own income. This is my last resort reaching out to BBB hoping to seek a resolution. I can and will happily provide all deposit history anything needed to get this handled. At most, a response. If further action is needed, I will pursue indefinitely. Thank you for your time.
Business Response
Date: 08/10/2022
To Whom It May ****************** write in response to **** ******** recent consumer complaint regarding their service Issues (ID #*********.

Here at FanDuel, we take the security of our users data very seriously, including by monitoring account activity. We identified activity on **** ******** account that required further review and out of an abundance of caution, we suspended her account on 7/28/22 while we investigated this activity.

******************* was contacted by a member of our team on 7/31/22. After having ******************* confirm her information, our team informed her that the system temporarily suspended her account because there were inconsistencies with her deposits. ******************* was using an EGift Card and input the name of the card incorrectly which triggered our system. She was informed that the suspension was only to protect her personal information and her funds on FanDuel.

**** ******** account was reactivated for immediate use on 7/31/22.

FanDuel considers this matter resolved.
Initial Complaint
Date:08/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FanDuel Inc. took my E-transfer of $200.00 and suspended my account the very next day, without an explanation. Its been four days and nobody is contacting me. I just want my E-transfer back, this site is a scam and should be shut down.
Business Response
Date: 08/10/2022
To Whom It May ******** We write in response to *** ********** recent consumer complaint regarding account issues (ID #*********. After reviewing *** ********** account I can see it was suspended on 7/29 for potentially violating our sites terms and conditions. Our Accounts team reached out to them the same day and requested documents to verify their account activity. Since the documents did not meet our team's requirements, our team requested another set of documents be uploaded for our team to review. *** ******** has since not submitted the requested documents and was informed without there submission their account will remain closed. Our team is currently working on refunding back their remaining account balance. Once this has been completed our team will email *** ******** directly with an update. Once refunded, it can take 3-5business days to reach *** ********** **** account. Thank you for your time and understanding.
Customer Answer
Date: 08/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Reference ID # ********

They have not resolved this issue. They still have my deposit. They have emailed telling me this case is closed. The customer support says they can’t help me if my account is locked. They asked me for my bank info but did nothing after I gave it to them. They should not be able to operate in Canada. Please help me resolve this issue.

***** ********

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ********

Business Response
Date: 08/31/2022
We write in response to *** ***** ********’s recent consumer complaint regarding refund / exchange issues (ID #********).
On July 29, 2022, *** *********s FanDuel account was suspended for security concerns regarding inconsistent activity relating to deposit transactions.

On this day, *** ******** contacted FanDuel’s Customer Service team regarding the suspension and was escalated to the Accounts Security Team for further assistance. Due to the nature of the suspension, *** ******** was required to supply a series of verification documents to verify both his identity and previous activity.

At our request, *** ******** provided us with a portion of the requested documentation. After a careful review of the given material, it was found insufficient to allow *** ******** continued access to our site to play at his current levels. We did ask him to provide additional supporting documents and unfortunately, *** ******** was unable to comply due to his current employment/student status?

While the initial security review was in progress, *** ******** reached out to our CS Team repeatedly over the course of several days, to which he made several threatening comments to our team and to FanDuel.

As a result, *** *********s account was suspended indefinitely and will remain permanently suspended. The available cash funds was partial of a deposit and refunded back to the original source of payment on 08/22/22. *** ******** was notified of such on a follow-up email.

Due to the remarks *** ******** made to our staff and lack of verification documents, his account would not be reinstated. FanDuel would consider this matter resolved.
Initial Complaint
Date:07/29/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I set up an account with this company, however was not able to install their location check plug in, which verifies you are in a state that legalized gambling. I contacted customer support, and they said to try using ****** chrome, instead of safari, then they said try using your phone, then they sent me links that didn't work, and finally they asked me about a dozen questions about my MacBook Pro, and requested three screenshots of my computer, stating they would look into this issue. That was three days ago, I've reached out to the customer service representative (*******) multiple times with no response. I am concerned as to why this company was requesting screenshots of my computer, if they had no intention on helping with the issue, and have since ghosted me.
Business Response
Date: 08/04/2022
To Whom This May ****************** write in response to ***** Carpenters recent consumer complaint regarding Advertising Issues (ID # *********.

The user began reaching out on 7/26/2022 after they created their account. The user was unable to download the geo location plug-in, which is in place by the states to ensure that users are location in legal betting states. Unfortunately, due to issues with the users computer they were unable to download the plug-in. The Support team on multiple occasions provided the user with troubleshooting steps to resolve the issue. Additionally, the user was advised that they can download the FanDuel Sportsbook app from the app store on their mobile device.

When viewing the users screenshots, it was confirmed and communicated to the user that they were trying to download a .exe file which was the wrong file for Mac as that is used for Windows. The user was advised to us the correct downloadable file for Mac as well as using ****** Chrome which has been found to be the most successful browser. There have not been any successful location verifications from this user yet. Again, we would advise using the correct troubleshooting steps, proper plug-in download for their device/browser, and have provided alternative solutions.

We apologize for any inconvenience. However, at this time, the user has been given all the necessary information, there are no issues on our end, and we consider the matter resolved.
Customer Answer
Date: 08/05/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because all the error messages I received stated the error was on FanDuel's end, and had nothing to do with my computer. After researching the issue further this is also a very common issue for multiple people trying to set up an account with them. Also, the main point of my complaint was not addressed in their response. I sent all requested screenshots to their representative and was ghosted for several days even after reaching out requesting an update. It's a security issue to request screenshots from people, and then not provide a response or update for almost a full week, not to mention its just bad customer service.

Sincerely,

*****************************

Business Response
Date: 08/13/2022
To Whom This May ****************** write in response to ***** Carpenters recent consumer complaint regarding rejection Advertising Issues (ID # *********.

Again, we apologize for any inconvenience. As stated in our original response, we tried helping the user and provided multiple troubleshooting tips and different avenues to be able to bet with us. As for the screenshots, it is a common practice to request screenshots as we do not have remote access to your device and cannot see what you see on your end. This is done in order to help assist the user and again is a very common practice throughout Support.

As of 8/5 the user reached out requesting to close their account which has occurred at this time.

While we hate to see anyone leave, we can reaffirm that there are no issues on our end and our team made every attempt to assist the user throughout the process.

We apologize for any inconvenience. However, at this time, the user has been given all the necessary information, there are no issues on our end, their account has been closed per their request, and we consider the matter resolved.

Customer Answer
Date: 08/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because I understand requesting screenshots is a common practice, however as stated in the original complaint, the BBB complaint was filed after this company requested several screenshots, stated they would provide an update or resolution shortly, and then didn't respond to multiple emails requesting an update for almost a week. If someone had responded it likely would have prevented the BBB complaint.

Sincerely,

*****************************
Initial Complaint
Date:07/28/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Accounr suspended without reason, customer support refuses to interact with me. Unable to withdraw funds from account.
Business Response
Date: 08/04/2022
To Whom This May ****************** write in response to ******* Scotts recent consumer complaint regarding ******** Services Issues (ID # *********.

On 7/28/2022 the user reached out to Support as they were having issues with the Casino. During the conversation with the Support Agent, the user got very frustrated and began using foul and offensive language directed towards a member of our Support team. After this incident the account was suspended and raised for review with our Accounts team. Shortly after on that same day, the account was reviewed, and the user received an email from our Accounts team containing a warning. The user was provided the warning along with our terms and now understands any further offensive remarks can lead to further suspensions and reviews. At that time, the user was also informed that their account was reinstated.

We apologize for any inconvenience. However, at this time, the user has been warned about their behavior, their account has been reactivated, they have continued playing with us without issue, and we consider the matter resolved.
Customer Answer
Date: 08/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:07/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 4th 2022 my debit card was fraudulently used for a FanDuel account that I never created nor authorized. I was traveling with my daughter to ******** from ********** and back and after I came home on July 2, 2022 my card was used for this site without my approval, verification, or authorization. The total amount of the transactions was $966 over two transactions the same day.
Business Response
Date: 08/03/2022
To Whom This May ****************** write in response to ******* Nixons recent consumer complaint regarding Refund Or Exchange Issues (ID # *********.

We are sorry to hear about this patrons situation. The patron can reach out to our Support team at the following link, ********************************************. From there a member of our Accounts team will gladly review the potential security issue that the patron is claiming and provide the patron with further details. As always, if you believe you are a victim of identity theft we recommend reaching out to your local authorities.

We apologize for any inconvenience. However, at this time, we advise that the patron reach out to our Support team who will assist in the review of the potential security issue, and we consider the matter resolved.
Initial Complaint
Date:07/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business promise me a 1,000$ gaming credit/refund. But never gave it to as advertised for a first time fan duel casino player and suspended my account.
Business Response
Date: 08/03/2022
To Whom It May **************************** write in response to *** ******** recent consumer complaint regarding his suspended account (ID #*********.

*** ******** account was suspended for a routine security review as he misspelled his own name during account creation. While under this review ****************** made the unreliable alarming and concerning statements below.

* **** ** ******** ** ** ******* **** **** ******* **** * **** ** ******** **** **** * *** ** ******

** ********* * ****** *** ****************** ******* **** *** *** *** ****** ************* ** ** ********* ***** ** ***** **** ********** ******** ** **** **** * ***** ***** ******** *** ** *** **** ********* ***** *** *** ******** ***** ******* ** **** *********

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******* *** **** **** * ********* ** ******* **** **** *** * ****** *** ***** *** *********** **** *** *** *** *** **** **** ** *** ******* ********** **** *** *** **** ******** *** * *******

******* *** ***** **** * ******* **** * ***** *** * **** ** * ******* ***** ** **** **** ******* ** ****** ******* *** ******* ***** **** *******

**** *** *** **** ******* ***** *** ****** * **** *** * **** ****** *** ** **** ***** ******* *******

**** ****** ** ************ ** **** *** ******* **** ** *** ***** ******* *** **** ** *** ****** * *** ***** *** ** ***** ***** **** *** ***** ******* **** ***** ** *** **** *** *** *** **** **** **** **** **** *** **** ** **** *******

**** *** * ******* **** ****** **** **** ******* ****

*** * ***** *** ******** *** * ****** *** ***** ** ***** ******

* **** **** ****** *** ** **** ******

Based on these comments we have permanently closed *** ******** account. He will never be able to open any FanDuel account or enter any FanDuel location. This is resolved.
Customer Answer
Date: 08/09/2022
I've read the response. The fact of this case is I spent approximately 1,000$ with this business. They are promising a up to 1,000$ cash in house refund within 24 hours of opening a fanduel casino account. My account was closed due to whatever reason they want to come up with. The fact remains that they never gave me the 1,000$ in house promo refund they are advertising to Americans on ***************** which is public. This is unacceptable. That's just like i purchase something from a store for 1,000$ that they promise I can return and get and full refund. And when I try to return it they tell me that I can't and that the business is closed, even though I see other customers constantly going in. Of course the average american will bring up their children, and bills, and say a few cuss words for such a large amount. My spending habits have nothing to do with the PROMISE that they are telling me and millions of other Americans on their website which is public at *****************. After I spent approximately 1,000$ they closed my account immediately after being a fanduel customer 18 hours. Never gave me the 1,000$ promo. Please return my 1,000$ money to debit card so i can move on with my life and also stop stealing money from hard working Americans.

BBB is it possible that a business can get away with this ? And if not, is there any other measures I can take to stop this from happening to other people and americans ?I found out about fanduel casino from when it was advertised on tubi. A free movie and TV show app that is mainly used by the poor people of the nation. I feel they a frying to lure at least 100 million people into the app for the 1,000$ promo. At this rate they will becomeone of the most powerful casino/business in the world.
Business Response
Date: 08/12/2022
Our position remains unchanged and now this user is permanently banned from having a FanDuel account again, This is resolved.
Initial Complaint
Date:07/26/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was playing the Fan Duel Casino for the first time in the state of ** (I do not live in **). After a couple of days of significant winnings with sprinkled with some losses playing their Blackjack Automatic game (states in the rules the game is using a standard 6 deck shoe). The last night I played not only did I quickly lose my $8K+ winnings I lost an additional $18,000 in less than two hours. It became obvious to me their Blackjack game was rigged and learned my betting and playing patterns. On hands I was winning easily in the 2 days; the dealer would magically get 21 on 3 to 4 straight hands. My double downs were no longer 10s and face cards and were lower numbered cards like below 6 and the dealer would have 18+ every time. I lost so much money that a *** Manager ****** contacted me via email: Good Day ****** my name is ****** Im a *** Account Manager for you here at Fanduel, I look forward to improving your experience with us !! I added a $2K Bonus in your account today if you check your account the bonus is based off your last 7 days of play more to come going forward ?? Two things I look for are frequent deposits and play and I will certainly make sure I reciprocate I replied by thanking him for the bonus and I brought up my concerns I mentioned above and I asked the question why if a 6 deck shoe was used and I had played about 250 hands with the dealer. Assuming the average hand consisted of an average 6 cards that means I cycled through ***** cards conservatively and a 6 deck shoe has 312 cards, why was there never a reshuffle the shoe? When I repeated the question again he didnt answer I received the following email:Hello ******, My name is ******* and I'm from the Accounts team. Your information was sent to me at your request. After a review of your communications with the *** manager today, it appears that you have challenges managing your playITS OBVIOUS TO ME THAT THE **** IS RIGGED! I AM REPORTING THEM TO ** AUTHORITY
Business Response
Date: 08/03/2022
To Whom This May ****************** write in response to ****** Keons recent consumer complaint regarding ******** Services Issues (ID # *********.

The user reached out on 7/22/2022 to their VIP host. The user began claiming the games were rigged and was using very concerning language that triggered the Responsible Gaming flag, which led to the suspension of their account for review. The language included the users desire to be done playing and included threatening language towards FanDuel. After a thorough review of their communications and their account, it was ultimately decided to be in the best interest to permanently close their account. This decision is final and cannot be overturned. The user had a manual withdrawal created of any remaining funds. There is no further refund as all ****** are final and any funds that have been played through and lost are not refundable.

To confirm, FanDuels Casino games are all regulated and audited by each states gaming authority. The games are in no way rigged as the patron is trying to claim. The behavior exhibited by the user with this mindset led them to irresponsible play and ultimately their Responsible Gaming review and permanent closure.

FanDuel takes Responsible Gaming very seriously and this decision was made in the best interest of both parties.

We apologize for any inconvenience. However, at this time, the user has been advised that their account has been permanently closed for Responsible Gaming concerns, we will not be reopening the account, and we consider the matter resolved.
Initial Complaint
Date:07/25/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My FanDuel Sportsbook account, which contains over $50,000 has been suspended for nearly a week with no explanation. I have provided the documentation that Fanduel requested and sent multiple inquiries through every channel available to me but the account continues to be locked with no access to my money.Further, the account appears to have initially been flagged because I followed the directions of Fanduel's own Support staff. Additional detail: I tried to withdraw $25,000 from my Fanduel account and, after this appeared to initially work, I received an email a few hours later saying that the transaction did not go through because some of my funds were not eligible to be withdrawn. So, I contacted Fanduel support to find out how much money was available to be withdrawn. Support told me that $18,588 was available to be withdrawn and that I should try again using a number no greater than that. So I tried to withdraw $18,500. Again, it initially seemed to work but then I received an email with the same message about funds not eligible to be withdrawn. So I contacted support again and they confirmed that $18,588 was in fact available to be withdrawn and told me to try again while I was chatting online with them. When Support saw that transaction request come through, the representative told me that the reason the withdrawal was failing was that my bank account wasn't verified and that, to verify it, I needed to transfer some money INTO my Fanduel account from the bank account. So I transferred in $10. The Support representative told me that this latest withdrawal attempt would also fail but, now that I had deposited some money from my bank account, I should try the withdrawal again after this latest one failed. Right after the latest withdrawal failed, I received the email saying my Fanduel account was now suspended. Since that time, I have received no information as to when my account will be reinstated, despite repeated inquiries.
Customer Answer
Date: 07/28/2022
Better Business Bureau:

Thank you for contacting FanDuel. They have now reinstated my account and allowed me to withdraw my funds, so the matter is resolved.

Sincerely,

***********************
Initial Complaint
Date:07/21/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been locked out of my account an online gaming I know that my bank was withdrawal of $1200 and I have been reaching out to these people for days to find out why they took $1200 out of my account and no one is getting back to me
Business Response
Date: 08/02/2022
To Whom It May ****************** write in response to **** ********* recent consumer complaint regarding their Billing or Collection Issues (ID #*********.

Here at FanDuel, we take the security of our users data very seriously, including by monitoring account activity. We identified activity on **** ********* account that required further review and out of an abundance of caution, we suspended her account on 7/17/22 while we investigated this activity.

********************* was contacted by a member of our team on 7/21/22. After having ********************* confirm her information, our team informed her that the system temporarily suspended her account because she had some failed deposit attempts. She was informed that the suspension was only to protect her personal information and her funds on FanDuel.

**** ********* account was reactivated for immediate use on 7/25/22.

FanDuel considers this matter resolved.
Initial Complaint
Date:07/21/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Monday July 18th at around 1:30PM I received an email stating my account had been suspended due to inconsistent activity. I reached out to customer support immediately and they said that it had been escalated to accounts team. Its been over 2 days and I have had no help from them, I have also emailed them again with a sit tight response. My email address is ************************** The *************************************************** will be my next stop I guess since I cant get a hold of anyone.
Business Response
Date: 08/02/2022
To Whom This May ****************** write in response to ***** ******* recent consumer complaint regarding Advertising Issues (ID # *********.

On 7/18/2022 the user reached out as their account was suspended based on suspicious activity with their account. At which point their account was raised for review.

The user has just been sent an email requesting certain documentation to proceed with the review process for their account. Once the user replies with the specific information needed, then our team will be able to complete their review.

We apologize for any inconvenience. However, at this time, we have contacted the user and requested specific documentation from them to proceed further, we advise the user responds with the necessary information to complete the review, and we consider the matter resolved.

Customer Answer
Date: 08/07/2022
Better Business Bureau:

On the 15th day after my account was first suspended, and after I had already submitted a complaint to the ******** **************** FanDuel emailed me requesting financial information such as tax and income verification. On the 18th day my account was re-activated and I was able to begin wagering again. Take that information as you may.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************

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FanDuel Inc. is NOT a BBB Accredited Business.