Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Rolex watch on 1st Dibs. Once received, I took it to an official Rolex jeweler. They said that is is not an original Rolex watch and the diamonds around the bezel are fake. Requested a return that was approved by the seller. However, 1st Dibs charged $50 for the return. Having spent over an hour with ******* representative on the phone, I still had to cover the cost of shipping back the fake item myself.

  Business Response

  Date: 05/12/2025

  Hi There ,

  
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. I see our team has requested documentation May 7th via email , as you started from The Rolex Jeweler advising the item is not authentic as well as the clarity of the diamonds. This information can assist with your formal request to return. You are welcomed to reach back out to our specialist with this confirmation to assist with a no fee return.

  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist.

   

  Kind Regards, 

  1stDibs

  
  

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The evaluation of the Rolex watch, purchased on 1stDibs, by the official Rolex Jeweler was verbal.  It was based on the observation of the bezels diamonds and the general feel of the watch.  For a full and formal/written evaluation, I had to send the watch for service.  Do you find it reasonable for a customer to spend hundreds of dollars to save on a $50 shipping?  From my perspective, your guarantees for authenticity is bogus as you have done little to no due diligence on the resellers on your site and make it unreasonably difficult for unsuspecting shoppers to return a fake item.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT

  I have wasted enough time with you guys.  You keep giving the same non-rponse.  No need to respond anymore.  I will share my experience on every site reviewing 1stDibs. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 05/22/2025

  Hi There ,
  
  We Appreciate Your Feedback!

  Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. I see our team processed a refund May 19th on this order. As stated prior, if you can provide us documented proof that the item is not authentic rather than word of mouth, we can assist with processing a refund for the return shipping fee of $50.00. You are welcomed to reach back out to our specialist with this confirmation to assist with a no fee return.

  
  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist.

   

  Kind Regards , 

  1stDibs

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st **** is a vintage marketer similar to ****. They reached out to our small vintage furniture shop at one time asking us to list on their website for FREE. They were relentless with their requests before we finally said yes. They made us sign a contract. Soon we were getting billed $100 a month. We contacted them immediately to inquire why and they claim they sent us an email stating if we did not list a certain amount of new items per month we would automatically be in a one year agreement with them at $100 a month. We have been billed several times, spoken with their staff and they refuse to stop harassing us for payment, threatening to send us to a debt collector.We have reached out to our social media circle of other small businesses and furniture dealers to hear the same story. 1st **** has been manipulating small businesses into contracts for a couple years now. We have never even sold on their site and have made no money though their platform. We would have never agreed to a contract had we known it was a subscription. It is outrageous that a big company like 1st **** can take advantage of small businesses and force them into contracts that are so dense in legal jargon that no one could possibly comprehend outside of a lawyer. It's an obvious money grab and everyone is aware of it. The vintage furniture dealers work their tails off and have to grind it out to make a living. To think a big corporate entity like 1st **** is greedily stealing hard earned business owners money is despicable behavior.We really hope you look into this and put an end to 1st Dibs shameful unethical business practices.

  Business Response

  Date: 02/21/2025

  Hi There ,

  
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. The first 7 days of each month all sellers are reminded of what is needed to remain essential (free subscription). An email was sent to you 45 days prior to the renewal to advise you that your account will be upgraded due to not meeting your contract agreement. An email was sent to you April 20th to advise you what will be needed by July 7th 2024 to maintain your free subscription.  You are advised that you have ******************************************************* the request to opt out. We do apologize that the email was missed, however we do make this information visible to sellers on their dashboard when they log in.

  The very first term on our agreement advises that the contract is only for a year and will auto renew. We see you have spoken with a specialist in which confirmed you can terminate your contract July 7th, 2025.  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We invite you to contact us if you wish to speak to a specialist further on this matter. 
  
  Kind Regards, 

  1stDibs
  
  
  
  
  

  
  

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am writing to express my extreme dissatisfaction with your auto-generated response. It is clear that you are not taking responsibility for designing a subscription model that relies on lengthy legal jargon and requires customers to actively opt out of a contract they never agreed to. This practice preys on businesses, especially busy small business owners who may not have the time to comb through every email from predatory companies.
  
  I urge you to reconsider your subscription practices and make them more transparent and customer-friendly.

   In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 04/30/2025

   

  Hi There,
  We Appreciate Your Feedback!

  Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. To reiterate, the very first term on our agreement advises that the contract is only for a year and will auto renew. This is not hidden nor worded in any legal jargon to confuse anyone. 

   We see you have spoken with a specialist in which confirmed you can terminate your contract July 7th, 2025. We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We invite you to contact us if you wish to speak to a specialist further on this matter. 

  Kind Regards,

  1stDibs

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We do not agree with this companies moral code and conduct. Yes, we have already told your staff to stop emailing us and bothering us and to CANCEL any and all subscriptions or contracts that you have with us. We are a small business and would never have agreed to a product we never wanted or use. CANCEL ALL SUBSCRIPTIONS AND CONTRACTS IMMEDIATELY and DO NOT CONTACT US.  

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  
  
   
  

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st Dibs advertised a vintage Turkish rug as being silk. After purchasing the rug and consulting with two global rug experts, we have determined that the rug is not authentic silk, made by worms, but imitation silk, made from cotton and/or the flos of poplar trees. According to the experts I consulted, use of these imitation silks is common in *******, the region of ****** where they confirmed the rug was made. As 1st Dibs has what they call an Authenticity Guarantee, which is pursuable for up to one year after the purchase date (October 5, 2024), I contacted them through their customer support portal to try to resolve the matter. While the representative I communicated with was courteous and professional and did seem to take my complaint seriously, in the the end they decided to side with the merchant, *******************, and dismissed my complaint. Now I am seeking a full refund for the purchase price of the rug ($2100), reimbursement for the cost of two professional evaluations of the rug ($1000), reimbursement for return shipping costs ($50), and compensation for the value ($7000) of the amount of professional time I have wasted having to pursue this matter beyond a reasonable amount of effort. Total dollar value of my complaint: $10,250.

  Business Response

  Date: 02/12/2025

  Hi There ***,

  
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. We see that you reached out to our team and spoke with a specialist pertaining to the matter of authenticity. We have presented this matter to the seller in which provided their companies Certification of Authenticity. We have assisted with sharing this document with you as well to assist with resolving this matter. 
  

  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We invite you to contact us if you wish to speak to a specialist further on this matter.

  Kind Regards,

  1stDibs

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered than 1st dibs had locked me into a seller account subscription and that they have been charging my credit card without my consent for 9 months at $99/month. My 1st **** account had been inactive for 2 years. Upon reaching out to customer service they told me that I cannot even get out of my contract and they will continue to charge me for a total of 1 year. I asked to be let out of the contract to which they responded (as they have to others here on BBB) than they sent 1 single email letting sellers know of a 99% increase in cost and that I had 30 days to opt out. They claim that I 'opened' this email. After some searching I found it in SPAM buried with 300 other 1st dibs emails. They sent no reminders, no followups, no invoices, no messages in the seller account, no push alerts in the seller account, NOTHING. This feels like a deliberate attempt to sneak this by sellers and lock them into contracts. Despite multiple attempts to resolve this with 1st dibs, they keep denying my requests. They claim that sending me one email to which I didn't see nor reply to counts as me signing a year long contract!When I signed up with 1st ****, this was not at all how the account was explained to me. For that first year I spent hundreds of hours dedicated to posting listings and never had a single sale. After that, I gave up. I am asking for a refund and a immediate termination of my contract. I can see in other BBB complaints on this issue that they have made 'exceptions' here and terminated seller contracts immediately. I am asking for that same action. It's appalling that 1st **** has had their customer service dig in so HARD on a deceitful practice of locking sellers into a subscription scheme. How hard would it be to simply terminate the contracts of sellers who have dormant accounts? This is not buyers remorse, this is fraudulent use of my credit card for a subscription that I never knew about and never consented to.

  Business Response

  Date: 02/11/2025

  Hi There ,
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. As our company sent out a broad announcement to all our essential sellers on October 1st to advise of our new structure. We have advised, unfortunately, we no longer over free subscription. We also confirmed in the email that if you do not agree on this new agreement to contact us by October 31 st to opt out and close your account being the new arrangement will being November 1st.
  
  As you were aware, as an essential seller (free subscription) you were advise of a minimum post required to keep the account essential as well. As of May 2024, you were being charges $99.00 monthly. After reviewing your account, it appears that you did not meet the posting minimum required for the Essential membership, and that subscription is no longer available. This is stated in your agreement signed with us. The agreement also confirms that contracts are only for a year and will auto renew if cancelation is not requested 30 days prior to your renewal date.  The first 7 days of each month all sellers are also reminded of what is needed to remain essential (free subscription). An email was sent to you 45 days prior to the renewal to advise you that your account will be upgraded due to not meeting your contract agreement. You are advised that you have ******************************************************* the request to opt out. We do apologize that the email was missed, however we do make this information visible to sellers on their dashboard when they log in.

  We see that you are speaking with a specialist on the matter and they have confirmed your account will be closed as of April 2025. We invite you to contact us if you wish to continue to speak to a specialist.

   

  Kind Regards,

  1stDibs

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ruby ring from 1stDibs.com. The ring I received wasnt the ring in the listing. You can imagine how concerned I was when I opened the package to find a completely different piece of jewelry. I paid $58,712.50 for the ring. I immediately initiated a return within the 3 day limit. My return was accepted. Now ******* has drug their feet for a WEEK in getting me a return label for this fraudulent ring. I just want a return label to return something I didnt purchase. This is complete fraud.

  Business Response

  Date: 12/30/2024

  Hi There *****,

  
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. We see that you have an open case (********) with us on the *** Switzerland 8 Carat BURMESE RUBY **** **** ******* Ring. We do apologise on the sellers behalf for not receiving what was originally ordered. We see that a return label was provided and the item was received by the seller December 27th. A refund has been processed for $58,712.50 has been processed and an email has been sent to confirm.

  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future.

  Kind Regards,

  1stDibs

  
  

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 22st 2024. i have a seller account with *******. I found out I after viewing my items on 50 pages of listings that my pieces weren't even showing up at the time. i was paying ****** a month for basically not even showing my pieces. I subsequently found out that if i listed 34 pieces a year other dealers were paying nothing for listing their pieces (except the 40 percent fee they charge) and instead of giving me any refund they offered that to me when I complained. I was completely unaware that i was overpaying and no one made me aware of that. After one year I then was told that program ended and they now were charging monthly and late fees and I was never told of the charging or the late fees. You cannot talk to anyone only a generic email and after a sale they won't pay me for my that sale. I have tried to call they have no one to talk to you. Now they have taken down my listings altogether. They do not seem to care about customer service and do not have a phone number to talk to anyone. I made an appointment to speak someone I thought would help they did not.

  Business Response

  Date: 12/30/2024

  Hi There *******,

  
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. We do see that you have scheduled a call with our Seller Support team representative *********.  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak further with a  specialist. 
  
  Kind Regards,

  1stDibs

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a woman-owned, small business jewelry company, Meri *** Jewelry. I advertised my jewelry on the platform 1stdibs.com starting in ************************** early 2024, 1stdibs.com started charging me $99 monthly fees that I did not agree to and cannot afford. They had sent me email an previously that I did not open or see alerting me to automatic renewal and change in monthly fees. I have tried to contact them every month but they continue to charge me. Attached are: 1) the most recent letter I sent to them referencing New York's Automatic Renewal Law (N* *** ******* 2) the original agreement from 2022, 3) their explanation from April 2024 about the changes to my subscription that came in a prior email -- which they admit "was not opened."

  Business Response

  Date: 12/18/2024

  Hi There ,
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. To confirm, as you are aware, on your signed contract states the following as the first point : 

  1. Subscription Term. The initial term of this Agreement (Initial Subscription Term) shall be one year, and  the Agreement automatically renews for additional one year terms (collectively, with the Initial Subscription  Term, the Subscription Term) unless and until it is terminated as provided in this Agreement. The  Subscription Term commences once both parties have agreed to this Agreement (or upon 1stDibss receipt  of your acceptance of this Agreement via an online click-through or other acceptance mechanism that  1stDibs has chosen to allow and provide for you at its sole discretion). Future versions of this  Agreement/any modifications become effective as to Seller at the time and in the manner set forth in  Section 10 hereof.

  You reached out to us in July in which our team has advised and confirmed  you can only terminate your contract during your contract renewal month, for you this is April. If you wish to terminate the contract in April of 2025 then you will need to provide written notice 30 days prior, at the very latest, so our team can enter your request into the system so the contract does not automatically renew. To confirm, this is notated in teh terms and agreement Section 26 under Suspension/Termination.

  (C) Non-Renewal. Either party may terminate (non-renew) this Agreement for any or no reason and without  incurring liability as a result of such termination, with such termination to be effective at the end of the then current Subscription Term of the Agreement, by providing written notice to the other at least thirty (30) days  before the expiration of the then-current Subscription Term.

  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist. 
  

   

  Kind Regards,

  1stDibs

  
  

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business does not at all address the deceptive practices of changing (increasing) its fees without customer approval or signoff. The business should also address how their subscription renewal practices comply with New York's Automatic Renewal Law (** ********).

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

  Business Response

  Date: 12/24/2024

  Hi There ,

  
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. To reiterate the prior communication, as you are aware, on your signed contract states the following as the first point : 

  
  1. Subscription Term. The initial term of this Agreement (Initial Subscription Term) shall be one year, and  the Agreement automatically renews for additional one year terms (collectively, with the Initial Subscription  Term, the Subscription Term) unless and until it is terminated as provided in this Agreement. The  Subscription Term commences once both parties have agreed to this Agreement (or upon 1stDibss receipt  of your acceptance of this Agreement via an online click-through or other acceptance mechanism that  1stDibs has chosen to allow and provide for you at its sole discretion). Future versions of this  Agreement/any modifications become effective as to Seller at the time and in the manner set forth in  Section 10 hereof.
  

  You reached out to us in July in which our team has advised and confirmed  you can only terminate your contract during your contract renewal month, for you this is April. If you wish to terminate the contract in April of 2025 then you will need to provide written notice 30 days prior, at the very latest, so our team can enter your request into the system so the contract does not automatically renew. To confirm, this is notated in the terms and agreement Section 26 under Suspension/Termination.
  

  (C) Non-Renewal. Either party may terminate (non-renew) this Agreement for any or no reason and without  incurring liability as a result of such termination, with such termination to be effective at the end of the then current Subscription Term of the Agreement, by providing written notice to the other at least thirty (30) days  before the expiration of the then-current Subscription Term.
  

  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist. 

   

  Kind Regards,

  1stDibs

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  The business does not at all address the deceptive practices of changing (increasing) its fees without customer approval or signoff. The business should also address how their subscription renewal practices comply with New York's Automatic Renewal Law *** **********

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a loyal customer of 1st Dibs, and am currently furnishing my first home with some unique items I can only find on their marketplace. I decided to do my due diligence as a buyer and request more images/video of any notable defects on a large mirror in order to feel confident about my purchase. Unfortunately, the buyer either did not describe the item accurately, and the item I received had notable defects that were never mentioned or described, despite being given the opportunity to throughly re-examine the ******** a collector, I understand the nature of vintage and antique items (patina, oxidation, minor scuffs that add to the charm), the mirror had several notable deep nicks in the center of the mirror, in addition to the top of the mirror, which had slumped down in the frame and exposed the backing. None of this was evident in photos, which to a certain extent can not show everything, but then again, I directly asked the seller to send more pictures of any defects. In retrospect, I now noticed that in the images and video she sent, that she avoided the areas in question. I honestly don't understand how a professional dealer could miss these defects, especially on a platform as premium as 1st Dibs. They are deep nicks, not minor scuffs... in the center of the mirror.I opened up a case with 1st Dibs through their own buyer protection program, detailing with images, screenshots, and thorough explanation. I expected to make it a bit further, but was surprised to have my case closed in the seller's favor, without any chance to negotiate a reasonable resolution. The only option they gave me was to return the mirror at my own expense, and without reimbursing the outbound shipping, which would cost in total $1,290. How is that fair at all? It's unethical and predatory to deceive consumers in this way. I paid over $4,700 for this mirror.Better Business Bureau, please help. Thank you.

  Business Response

  Date: 11/07/2024

  Hello there, 

  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. We see you have an active open case with our specialist ( Case ********) in which is in communication with you on this matter. We will update you via email to assist with a resolution. 

  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist further. 

  King Regards, 

  1stDibs 

  Customer Answer

  Date: 11/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

   1st Dibs has not made an effort to reply my email from a week ago (11/7) despite the further evidence I included of:

  -Screenshots of messages with seller

   -Dropbox link to a video showing the damage) and explanation gave them.
  

  They seem to refuse reviewing the condition accurately, favoring profits over honesty and customer care.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ***
  
  
  
  
   
  

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  the company is attempting to hold me to an offer that they rejected while closing my case after an improper review.

  As the ones responsible for selling a damaged/misrepresented product, they should be the ones responsible for facilitating the repair especially since my initial offer was not acceptable for them.

  They are also misrepresenting claims that I did not respond to attempts to communicate with them. I called their team back but the person responsible for my case was not available. I responded via email instead. I have not responded on social media because we have since been in communication via email/telephone.

  Sincerely,
  
  **** ***
  
  
  
  
   
  

  Business Response

  Date: 11/26/2024

  Hello there, 
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. We see you have an active open case with our specialist ( Case ********) in which is in communication with you on this matter. We will update you via email to assist with a resolution. 

  
  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist further. 

  
  King Regards, 
  1stDibs 

  
  

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a Burberry black leather crossbody purse in 2022 for $501.08. I liked the bag and used it a few times. Fast forward to October 2024. I wanted to sell the Burberry purse to FASHIONPHILE and use the credit to buy a different purse. FASHIONPHILE would not accept my purse and stated the purse was counterfeit. I was so upset to learn I paid $500 for a fake purse. I am not an expert in designers purses and I had no idea this purse was fake. This company is taking advantage of the average consumer. 1st **** customer support refused to accept my claim for a refund because it was outside of their window of 365 days for authenticity. The average consumer is not paying to have a purse authenticated if they believe they are buying from a reputable company. My point of discovery happened when I wanted to sell the purse and discovered the purse has no value. I am requesting a full refund plus the $75 fee I had to pay to FASHIONPHILE.

  Business Response

  Date: 10/22/2024

  Hi There,
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. We see that you have an open case with our team ( Case ********), in which is still under review. We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue and will follow up with you,so we invite you to contact us if you wish to speak to a specialist.

   

  Kind Regards, 

  1stDibs
  
  
  

  
  

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I requested a refund. The business will not give me a refund becuase its not within their 365 day to request such.  The average consumer is not paying to have a purse authenticated if they believe they are buying from a reputable company. My point of discovery that the purse was a fake occurred when I wanted to sell the purse. There were no red flags when I brought the purse that it was fake until now. I should be given a full refund from the time of discovery. This business is banking on the consumer never discovering the purses are fake. The purse has no value and I am out of $500. 

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 10/31/2024

  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. 

  Please note that 1stDibs offers our Authenticity Guarantee to address concerns regarding authenticity made within one year of purchase. Upon reviewing your order details, it appears that the the order was received July 3rd 2022 and as this was reported outside of the 1 year Authenticity window, we are unable to investigate this further due to the time passed and must now consider this resolved.

  
  To be eligible for payment under the Authenticity Guarantee, a Buyer must:
  * Have completed the order through our secure checkout
  * Contact 1stDibs within one year of the order confirmation date of the item
  * Provide 1stDibs within one year of the delivery date of the item written opinions from two (2) independent and recognized experts in the field substantiating the claim of inauthenticity.   Note that in limited circumstances, 1stDibs may in its sole discretion waive the requirement of a second independent substantiation based on the identity of the initial expert provided.
  * Provide 1stDibs with any additional supporting documentation that may be reasonably requested by ******* to facilitate the determination of its assessment of the claim
  * Return the item in the same condition it was in at the time of purchase on 1stDibs

  
  We apologise for the inconvenience caused. You can find more details regarding the policy at the following links:
  *****************************************************************************************************************************************************************
  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future.
  Kind Regards,
  1stDibs

  Customer Answer

  Date: 11/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here 

  I want a full refund. I will send a letter to your ***** * ********* ******** and **************************** The ****** **** show just aired show on this topic of second market companies ripping off the consumer. We consumers are not experts  and we try to sell an item that we thought was authentic it is only then that we discovered it was fake.

  You are making money off consumers that trust you. I want a full refund. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

• Initial Complaint

  Date:08/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 1stdibs dealer. I wanted to offer free shipping on a necklace I had listed. 1stdibs changed their shipping structure to include their own shipping as an option AFTER I listed the necklace.They then charged my customer $50 to ship a $37.50 necklace using their shipping.They then took $50 out of my account along with the commission on the necklace so that I am paying them -$19.43 to give away the necklace for free.I figured this must be a mistake and since we get docked in search results for slow shipping, I wanted to get the necklace ASAP. So I purchased a shipping label for the $8 it costs to ship a necklace to the customer address and mailed the necklace out. Now 1stdibs is charging me $50 for a shipping label that was never used, $6.93 in commission fees. I have also spent $8 on my own shipping label.In short, this sale has cost me -$27.43, while 1stdibs has made a profit of +$56.93.

  Business Response

  Date: 08/29/2024

  Hi There *******,
  We Appreciate Your Feedback! Thank you for leaving a review on BBB.  We do see that you have a fashion account with us on our platform. To clarify, our jewelry dealers do have an agreement on our platform in which we will email you directly with the link to assist with our jewlery policy. If you have reviewed our platform, you will see that free shipping is offered on jewelry. This is with the agreement  that all sellers will cover a general base fee  to ship all jewelry via 1stdibs. We do apologize this was not informed, and I do see why being you are registered as a Fashion dealer rather than a jeweler. I also see that our team emailed you yesterday (Case ********)  advising, to assist with resolving, an invoice is in request to confirm that your company shipped this order. Once received, you will be emailed with the confirmation of the return of the $50.00 shipping fee.  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist. 
  
   Kind Regards,

  1stdibs