Reviews

Review Details

• Review fromTeresa L

  Date: 03/10/2025

  5 stars

  Teresa L

  Date: 03/10/2025

  Although my purchase was lost in the mail. I was updated and quickly given a refund.

  1stDibs.com, Inc.

  Date: 03/12/2025

  Thank You For Your Review

  
  We're so glad you enjoyed shopping at 1stDibs and shared your experience on BBB. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit. 

  
  Kind Regards,

• Review fromSylvia J.

  Date: 02/09/2025

  1 star
  Caveat Emptor, ***************************** proudly features 'The 1st.Dibs Promise' on their website "We're committed to your satisfaction and peace of mind with every purchase."Furthermore "expertly vetted sellers/ Buyer Protection/ Price Match Guarantee".Their date of shipping and delivery window is not to be trusted. My items arrived nine days after their "window". I contacted them several times to inform them that the items had not even been shipped and reminded them that they promised a money back guarantee if the items didn't arrive within 7 days of contacting them. Mine arrived 9 days after that. No response except to tell me that they understood my frustration and to contact the seller.Finally, I was contacted by the shipper. Last night my items arrived and by the time the crew had left I realized that the items were not a fit for my home. I went to the 1st. **** website and discovered that some items that they sell can be declared unreturnable by the seller. I did not imagine, based on the 1st.Dibs Promise, that this would happen to me because I certainly was not ************ morning light, I was able to see that the cushions on the items were defective, felt uncomfortable, and that the upholstery was cheaply done so I requested a return based on size. The seller responded in the negative, reminding me that the dimensions were clearly written on the website ad. I appealed to the seller but heard nothing more.Bottom Line: Inspect each item immediately, (I didn't), when it arrives and refuse delivery should this happen to you.Underlined Bottom Line: Deal with a reputable business. There is too much ****** in their fine print for a bad transaction to happen with this company.

• Review fromEunha K

  Date: 10/03/2024

  1 star

  Eunha K

  Date: 10/03/2024

  Buyers Beware! They sell FAKE *******! Their Authenticity Guarantee is LIE! I recently purchased a piece of ******* earrings from a seller on 1stDibs that was advertised as authentic. After receiving the item after paying 2500 US dollars, I had serious doubts about its authenticity. I sent them to a reputable online authenticator, who confirmed that they were indeed fake. I was relieved to know that 1stDibs offers a one-year authenticity guarantee, so I promptly submitted my evidence, hoping for a straightforward resolution. Unfortunately, the response from 1stDibs was disappointing. They claimed they couldn’t see any proof that the item was not authentic, leaving me feeling frustrated and unheard. While I appreciate the platform’s selection and user interface, my experience has raised concerns about the reliability of their authenticity claims. It’s disheartening to think that buyers may not be fully protected, despite their promises. They asked me to submit a document that proves it is fake and I did and all the pictures but they said the authenticity document is not from a source affiliated with *******. They try so hard not give me a refund. Whatever you do they request, they would say against you. I urge potential buyers to do thorough research and proceed with caution when purchasing jewelry through 1stDibs. In the end, I’m left with a piece that I can’t wear and a bitter taste from the lack of support. I hope my experience can help others avoid similar issues in the future.

  1stDibs.com, Inc.

  Date: 10/07/2024

  Hi There,
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. I do see that you have an open case with us ( Case 02853423) in which you are speaking with a specialist in your request on a return. In reference to the authorization certification presented, our Art and Design team has advised the following to you via email. Just to reiterate: 

  'Legit Grails is a 3rd party authentication service and is in no way affiliated with ******* or any other brand they assess. Like any other 3rd party service, their certificates are not recognized by ******* or any other brand and can be used as only a potential indication of authenticity. False positives and negatives occur all the time with these services, but they are not official authenticity certificates'.

  Our team will assist with responding to you on any additional concerns. We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist. 
  
  

  
  

• Review fromGary A

  Date: 09/19/2024

  1 star

  Gary A

  Date: 09/19/2024

  I am a first time customer to this company *******, and it was the worst experience Ive experienced. I purchased a JADE ring from the seller FYORO with 14 karat gold detailing and the gold came off after one use and cut my other finger nearest! The seller is FYORO and they are allowed to sell on the platform 1STDIBS! BUYER BEWARE!!!! The gold is glued on to the ring and came off after one use, seller agreed to a return after the photos provided and then waited for the return to arrive and lied and said that I destroyed the ring and either I get the ring sent back as is or I pay $100 for repair and I get the difference in the refund. 1ST DIBBS sided with the seller! The seller stated to me via email that the ring is glued and that it may contract due to weather conditions. This ring has NO details about it being glued on or that the gold will contract due to weather conditions in the description details prior to me purchasing it. Also I wouldnt suggest this site because its siding with the seller that sells items that are not detailed in the description on the site, again BUYER BEWARE!! 1ST DIBBS policy supports sellers like this who are allowed to sell jewelry that is cheap, and once the gold raises it can cut the finger close to it. Contacting customer service is useless, they do not respond in timely manner and doesnt want to callback either, they expect all details via email, when I mentioned that I have requested several times for someone to contact me via phone I was told that they are in a different time zone but I was receiving emails at 8am est but a phone call for clarification and so they can fully understand was complicated and they insist on emails. I can honestly say this was a complete scam and waste of money!!! Now I have to pay for something I dont own, didnt enjoy and was not responsible for the gold lifting!!! BUYER BEWARE!!!! Honestly, these online jewelers are not worth the money or your time, again stay away from 1STDIBS!

  1stDibs.com, Inc.

  Date: 09/20/2024

  Hi There ****,
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. We do see that you have an open case (********) with our specialist in which we have came to an agreement and is still awaiting your response. We emailed you September 18th to follow up on our phone communication of our agreement. A refund totaling $199.28 was processed September 19th to assist.

   We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist.

  
  Kind regards,

  1stDibs

  
  

• Review fromkris o

  Date: 08/07/2024

  1 star

  kris o

  Date: 08/07/2024

  I purchased a ring that seller stated was in pristine condition to include 14k markings. When I received the ring the stone was loose and there was no markings of carat weight for the stone or stamping of any kind. I opened a claim and sent pictures and videos. A rep responded back stating there is a "little" bit of a marking that rubbed off and did not address the loose stone you can clearly hear and see in the video. I asked again, still no response. Another rep responded saying they would take the ring back and I wouldn't have to pay $500 to return and they would take care of it. I have replied several times and no one has gotten back to me. BUYERS BEWARE!

  1stDibs.com, Inc.

  Date: 08/09/2024

  Hi There,
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. We do apologize on the delay response from our team on your return request. Our team has confirmed a return label has been emailed to you to assist with resolving this matter. We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist. 
  
  
  
  

• Review fromMikhail B

  Date: 07/27/2024

  1 star

  Mikhail B

  Date: 07/27/2024

  Buyer beware! I advise you not to purchase jewelry on 1stdibs, from ******* Diamonds, or from Salim (***) *******.I bought a diamond engagement ring containing a yellow and white heart-shaped diamond from ******* Diamonds on 1stdibs for approximately $12000. On the *first day* the yellow diamond fell out! My fiancee and I were unable to locate it even after looking through the kitchen trash and disassembling the pipes under the sink.I contacted ***, who sold me the ring. I expected he would own up to his mistake and fix the ring for free or offer me a refund. Nope! *** tried to evade responsibility by claiming that we had damaged the ring! 1stdibs customer support also said they could do nothing to help me, as I had waited 2 months to propose and didn't contact them within 7 days of delivery. Keep in mind, the ring was sitting inside the box in which it was shipped for those two months.My local jeweler confirmed that the gold lip over the yellow diamond was 0.5 mm when it should have been at least 1 mm. In other words, *** made and sold a faulty ring. I wrote a bad review for ******* Diamonds on 1stdibs and 1stdibs deleted my review without notification! In case anyone is interested, I took a photograph of the review as evidence, because I suspected this could happen.If you want to spend your engagement night rummaging through the trash and the pipes under the sink, then go with ******* Diamonds on 1stdibs. Otherwise, skip 1stdibs and go to your local jeweler. They will offer you a proper warranty and free cleanings. 1stdibs will offer you... nothing but tears.

  1stDibs.com, Inc.

  Date: 08/08/2024

  Hi *******, We are very sorry your experience left you so unsatisfied. Upon review of the order details, I do see, as you mentioned in your review, that you were not able to report the concerns within the provided timeframe required to be eligible for our protection policies. We are very proud of our protection policies and believe they are a strong differentiator for 1stDibs from our competitors. However, like all policies, we must abide by the reporting requirements and timelines, and unfortunately in this instance you were not able to do so. In future, any issue reported within our 7 day window would receive as much support and assistance as appropriate under the policy. Thank you for your understanding.

• Review fromYang X

  Date: 05/06/2024

  1 star

  Yang X

  Date: 05/06/2024

  Atrocious service verging on fraud, likely taking advantage of high seller fees to refuse refunds for clearly misrepresented items. Forced to chargeback on credit card--first time in my life. Absolutely do not order from 1stdibs. If you've already done so, initiate a credit card chargeback at the first sign of an issue. Do not let them give you the runaround until your chargeback time elapses.

  1stDibs.com, Inc.

  Date: 08/08/2024

  Thank you for the comments; we wish there were more details provided so we can better understand the underlying issue. 1stDibs offers a robust return policy, which can vary depending on each seller. In some situations, returns are not allowed while some items may have extended return windows. 1stDibs will always try to resolve directly with the customer first and it's unfortunate that doesn't seem to have happened in your situation.

• Review fromAnn M

  Date: 04/30/2024

  1 star

  Ann M

  Date: 04/30/2024

  Do not order from 1st dibs. They have terrible service. I ordered a table on March 1 and it is still not delivered on April 30th.

  1stDibs.com, Inc.

  Date: 08/08/2024

  Hi ***,I'm sorry to hear about the extended ship time with your order; our orders can be delayed for many reasons. Most commonly, due to the fragile and unique nature of so many of the items on 1stDibs.com, we choose specialized carriers and they often need to amend or adjust their shipping routes to accommodate the various needs of each shipment. Once the item has arrived, you may contact 1stDibs support who are happy to review the date of delivery and compare it against the originally provided delivery date; we are happy to offer appropriate refunds for shipping fees paid when the item arrived later than originally communicated. Thank you,

• Review fromVictor S

  Date: 04/08/2024

  1 star

  Victor S

  Date: 04/08/2024

  I have my reservations about the way this company operates. It's trying to operate like Amazon where everything is handled digitally, but selling items that require a lot more scrutiny. Sellers don't respond to questions. It's not clear they are even getting the messages. ******** services offered me a seller's telephone number because the seller wouldn't respond. They then gave me the exact same number for a completely different seller. I called the number and left a message, but again nobody got back to me. I don't think I'd be happy leaving my credit card details with 1stdibs.com.

  1stDibs.com, Inc.

  Date: 08/08/2024

  Thank you for the feedback ******; you are correct that the 1stDibs marketplace is full of unique and rare items that should be subject to more scrutiny than other marketplaces. This is why 1stDibs enables the customer to discuss directly with the seller of each item, as they are the best suited to discuss the details of each. We provide our sellers with response guidelines to encourage fast responses and communication; we often will see delays related to timezone differences or global holidays due to the international makeup of our seller network. 1stDibs support is happy to follow up with the seller on the customer behalf as well, but our first strategy is to always put the customer in touch directly with the seller for the most accurate information. Thank you for understanding.

• Review fromJean H

  Date: 03/27/2024

  1 star

  Jean H

  Date: 03/27/2024

  I would give no stars if it was possible. We placed an order thru ******** 1stfibs was shown as the shipper for one of the items. The item apparently was delivered back to their ** ** address. We received a message from ******* stating our order had been delivered to ** ** within about 15 +|- minutes after I placed the order. ******* customer service advised to wait 48 hours to see if it actually gets delivered to our home address. Very poor business experience.

  1stDibs.com, Inc.

  Date: 08/08/2024

  Hi ****, this is a very unusual scenario. 1stDibs has no relationship with ******** nor do we partner with them for shipping. 1stDibs is not a shipping company, though we do arrange it for our customers. There must be a miscommunication as there is no connection between the two companies referenced here.