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Business Profile

Online Retailer

Adore Me, Inc.

Reviews

This profile includes reviews for Adore Me, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Adore Me, Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Adore Me, Inc.

      401 Broadway Fl 12 New York, NY 10013-3023

      BBB accredited business seal
    • Adore Me, Inc.

      1400 Willowbrook Mall Willowbrook Mall Store #104 Wayne, NJ 07470-6905

    • Adore Me, Inc.

      1 Providence Place Providence, RI 02903

    • Adore Me, Inc.

      2655 Richmond Ave Staten Island Mall Store #101 Staten Island, NY 10314-5821

      BBB accredited business seal
    • Adore Me, Inc.

      400 Commons Way Bridgewater Commons Mall Store #102 Bridgewater, NJ 08807

    Customer Review Ratings

    3.18/5 stars

    Average of 678 Customer Reviews

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    Review Details

    • Review fromLauren W

      Date: 06/03/2024

      2 stars

      Lauren W

      Date: 06/03/2024

      Four months after a return I've been notified I'm being charged because they didn't receive the merchandise. It was an even exchange due to a size issue and I'm seriously disappointed that it would come back and bite me in my.

      Adore Me, Inc.

      Date: 07/10/2024

      Thank you for sharing this, ******.

      Sorry to hear that you were charged for you return!

      We're constantly working to further improve things so that's why we hope that we'll avoid such experiences as much as possible moving forward. 

      Please email our ************* team at ********************************************************* as our teammates there will be happy to clarify anything that might've happened with your return and help you ASAP. 

      Kind regards,

      Adore Me

    • Review fromAileen S

      Date: 06/03/2024

      5 stars

      Aileen S

      Date: 06/03/2024

      I have had a great experience so far! I just got my 6th set for free and have made several returns due to fit without a problem.

      Adore Me, Inc.

      Date: 06/20/2024

      Hi ******, 

      Thank you for your feedback. 

      We're happy to hear that you're pleased with your purchases and that you get your VIP 6th free set! 

      We hope to impress you even more with your next one! 

      We'll be willing to help you if you need assistance or if you had any issue while ordering.

      Kind regards,

      Adore Me

    • Review fromVaughn V

      Date: 06/02/2024

      3 stars

      Vaughn V

      Date: 06/02/2024

      Pros: Good selection.Cons: Priced on the higher side, but understandable. Good selection, but size availability is questionable.

      Adore Me, Inc.

      Date: 06/20/2024

      Hi ******, 

      Thank you for taking the time to review us. 

      Please remember that we have tons of great discounts every month that you can take advantage of. We'll email you once a new discount is launched.

      Moreover, as a VIP member you can enjoy of better discounts, getting $10.00 OFF on every set you purchased. The best thing is that you can unsubscribe whenever you want!

      We restock items in the middle of each month, you can keep an eye from time to time to see if you preferred set is back in stock.

      Best regards,

    • Review fromNicole B

      Date: 06/02/2024

      5 stars

      Nicole B

      Date: 06/02/2024

      A cool site for cute underwear, swimsuits and jammies!! Bras fit the same across styles..

      Adore Me, Inc.

      Date: 06/20/2024

      Thank you for your feedback, ***************

      We're happy to hear that you liked the items on our site.

      We are also happy to see that ****** has worked for every style you've received!

      We hope you'll visit our site again. 

      Kind regards,

      Adore Me


    • Review fromBrian F

      Date: 06/02/2024

      1 star

      Brian F

      Date: 06/02/2024

      Poor fitting clothes, horrible shipping practices, and finally, awful customer service.

      Adore Me, Inc.

      Date: 06/22/2024

      Thank you for your feedback, *****. 

      Sorry to see your experience with us was less than stellar. 

      We're working on avoiding this sort of experience in the future, as much as we can. 

      If you still need help - please email our ************* team at ********************************************************* and our teammates there will help you with your wrong item ASAP. We'll make our best to offer a good resolution for your case.

      Kind regards,

      Adore Me

    • Review fromSamantha B

      Date: 05/27/2024

      1 star

      Samantha B

      Date: 05/27/2024

      Horrible return system. I have been fighting with them for over a month about my refund. I spent over $100 with them, the items did not fit. The sizing is way off. I tried to return for a refund and its been a nightmare. But if I did an exchanged it would have been handled over night. Beware if you want a refund, the company is horrible and will fight you for a refund

      Adore Me, Inc.

      Date: 06/22/2024

      Thank you for sharing this, ********.

      Sorry to hear about the unpleasant back & forth with your return for a refund. 

      We're constantly working to further improve things so that's why we hope that we'll avoid such experiences as much as possible moving forward. 

      It looks like our ************* team has already assisted you with your concerns but if there's anything else you need help with, please don't hesitate to reach out and we'll get on it ASAP. 

      Kind regards,

      Adore Me

    • Review fromMadeleine K

      Date: 05/13/2024

      1 star

      Madeleine K

      Date: 05/13/2024

      They scam you into a membership fee. Charged every month, received no product, did not intend for subscription but was automatically signed up.

      Adore Me, Inc.

      Date: 06/22/2024

      Hi *********, 

      Sorry to see that you've had some trouble with our VIP membership. 

      I see that one of our representatives have already assisted you in a recent contact.

      If you still need help with it or if you need more info about any of our products or services, please email our ************* team at ******************************** Our teammates there are ready to help! 

      Kind regards,

      Adore Me

    • Review fromArthur A

      Date: 05/13/2024

      1 star

      Arthur A

      Date: 05/13/2024

      In 2023 the attorney general of Pennsylvania secured $2.35 million from Adore Me due to their scam where they automatically charged visitors $39.95/month for a "VIP membership" they never signed up for. Unfortunately they are still doing this. Avoid this company unless you want to choose between wasting your time with your bank or paying $479.40/year for nothing.

      Adore Me, Inc.

      Date: 06/22/2024

      Hi ******, 

      Sorry to see that you've had some trouble with our VIP membership. 

      If you still need help with it or if you need more info about any of our products or services, please email our ************* team at ******************************** Our teammates there are ready to help! 

      Kind regards,

      Adore Me

    • Review fromKathryn J

      Date: 05/12/2024

      2 stars

      Kathryn J

      Date: 05/12/2024

      Now that the vip credit is only worth $39.95 instead of 1 item or underwear set, its less of a deal and more of an adversary against my budget. And when you add that on the nice sets, theres an upcharge and high chance of your top or bottom size being OOS, it doesnt seem worth it. The underwear is cute but most styles lack support my larger bust (the contour plus bras look like theyd jive more support but thats not that case, where there looks to be boning, there isnt! Its just embellishment which was disappointing)

      Adore Me, Inc.

      Date: 05/13/2024

      Hi *******,

      Thank you so much for your review. 
      We appreciate it and will pass it on to our styling department for analysis and necessary adjustments. Your feedback is important in helping us improve and provide a seamless experience for our customers.

      Kind regards,
      **********************

    • Review fromJessica O

      Date: 05/11/2024

      1 star

      Jessica O

      Date: 05/11/2024

      This company is a fraud. They waited over seven months to suddenly claim I never returned my subscription box (I did, and also who waits SEVEN MONTHS to check returns? ). I have filed a fraud claim with my bank.

      Adore Me, Inc.

      Date: 05/13/2024

      Hello *******, 


      We are so sorry about the misunderstanding. We dedicate one-third of the checkout page to the Elite membership information. It appears that you have already reached out to us and our customer care team has successfully addressed your inquiry.

      Please feel free to contact our customer service at ******************************* for any further assistance.

      Kind regards,
      Adore Me

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