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Business Profile

Online Retailer

Healthy Line
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased two HealthyLine *************************** Heating Pads through Amazonone on December 25, 2023, and the other on July 19, 2024. Both units (Inframat Pro 18"x18" with tourmaline, amethyst, and obsidian gemstones) stopped working approximately two months ago.We contacted HealthyLine **************** and were instructed to provide proof of purchase, which we did. Since then, we have received no response. Despite multiple follow-up emails, voicemails, and even calls to the New York store, we have not been able to reach anyone.Both heating pads are still under warranty, and we are requesting either a return or exchange. Please advise on how to proceed.

    Customer Answer

    Date: 06/17/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ** *****



     

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed and spoken with this company regarding this issue. I was presented with no options. There is a clear flaw in this mat that should be covered by warranty. The company provides two different warranties even though its the same product. The crystal inside the mat are coming out. Originally we thought the stitching was coming out but is not. It is the plastic that cracks allowing releasing of hundreds and hundreds of crystals. This should not be the case and should be covered

    Business Response

    Date: 08/26/2024

    Thank you for bringing this matter to our attention.
    Upon contacting the customer and thoroughly reviewing the details of the complaint, it became clear that there was a miscommunication with a previous employee's directions, and due to the customer's emails being sent to a program we had recently migrated away from we had missed her email request. We sincerely apologize for any confusion this may have caused and once the customer clarified the nature of her concern and provided the necessary information, we were able to promptly address and resolve the issue to her satisfaction. We appreciate the opportunity to assist her and are pleased that we could quickly reach a resolution.At HealthyLine, we highly value our customers and remain committed to providing the highest level of service. Should there be any further concerns, please do not hesitate to contact us directly.
    Please remove this complaint from our record since it was not a service issue but rather a single isolated technical glitch in communication, which was resolved to the customer's satisfaction.
    Thank you for your consideration and understanding.

Healthy Line is BBB Accredited.

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