Reviews

Review Details

• Review fromMONIKA F.

  Date: 01/30/2025

  1 star

  MONIKA F.

  Date: 01/30/2025

  Deplorable and incompetent customer service.Low product quality.Deceptive, false warranty claims:I opted for an upgrade to my defective, still under warranty product, per warranty guidelines, and placed the order. After 3 months of repeatedly asking questions, getting vague or no answers, then finally placing the order, I received the original product back, which still doesn't work. Apart from other costs, I also paid $69 in shipping charges.Attempts to communicate with this company to reach a mutually acceptable solution proved futile.

  Healthy Line

  Date: 03/18/2025

  Dear ******,We sincerely apologize for any frustration youve experienced and appreciate the opportunity to address your concerns. At HealthyLine, we strive to provide high-quality products and transparent customer service, and we regret that your experience did not meet your *************** clarify, your product was covered under the third year of our 5-year warranty policy, which includes a 10% replacement fee and shipping costs, as outlined in our warranty policy. We also provided alternative options, including our Trade-In program, to help reduce costs. Throughout the process, our team worked diligently to respond to your inquiries, provide clear explanations, and assist in resolving your concerns.Upon receiving your return, we processed the order in accordance with your warranty claim. We also verified and tested the replacement product before shipping it to ensure functionality. After receiving your feedback, we reached out with additional explanations, provided video evidence confirming that the mat was working properly, and offered an exchange solution. Unfortunately, we have not received further communication from you since our last outreach on January 31, 2025.We truly want to resolve this matter to your satisfaction. Please feel free to reach out to our customer care team directly at ********************************** or **************, so we can discuss any remaining concerns and find a suitable solution. Your wellness and satisfaction remain our top priority.Sincerely,The HealthyLine ************* Team

  Healthy Line

  Date: 03/19/2025

  Dear ******,We sincerely apologize for any frustration youve experienced and appreciate the opportunity to address your concerns. At HealthyLine, we strive to provide high-quality products and transparent customer service, and we regret that your experience did not meet your *************** clarify, your product was covered under the third year of our 5-year warranty policy, which includes a 10% replacement fee and shipping costs, as outlined in our warranty policy. We also provided alternative options, including our Trade-In program, to help reduce costs. Throughout the process, our team worked diligently to respond to your inquiries, provide clear explanations, and assist in resolving your concerns.Upon receiving your return, we processed the order in accordance with your warranty claim. We also verified and tested the replacement product before shipping it to ensure functionality. After receiving your feedback, we reached out with additional explanations, provided video evidence confirming that the mat was working properly, and offered an exchange solution. Unfortunately, we have not received further communication from you since our last outreach on January 31, 2025.We truly want to resolve this matter to your satisfaction. Please feel free to reach out to our customer care team directly at ********************************** or **************, so we can discuss any remaining concerns and find a suitable solution. Your wellness and satisfaction remain our top priority.Sincerely,The HealthyLine ************* Team