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Business Profile

Online Retailer

Paint by Numbers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a paint by number canvas from Paint Vibe for $59.95. After the initial purchase I never received another communication from them. When I went back and tracked the item, it said that it was delivered May 1. Neither I nor my neighbors received the package. I have sent 3 emails to their customer support email with no reply. Their website says that delivery related question must be addressed by their shipper which I found was *** Express. After additional leg work on my part to find out how to reach *** Express, I was able to email them too. I have never received a reply from this company either. I am extremely frustrated by this lack of response, and I am thinking that the whole thing is a scam. I would like my $59.95 refunded to me.

    Customer Answer

    Date: 06/02/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Paint by Numbers has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******** *****

  • Initial Complaint

    Date:03/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom paint canvass on 12/01/2024. I did see that it could be expected delays of or around 8 weeks for custom work.1.5 months later I emailed regarding an update. No response at all.I again emailed 2 months later. Again no response. Mind you the email says they typically respond within 24 hours I later got a response on 2/24/25 (almost 3 months after original order) stating that the item I ordered was no longer being made or offered.I denied any alternative product and requested a refund.There was no response. I have also emailed burnouts times since and no reply. Im sure this company has satisfied many customers, but I am also **************************************************** more than one way

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a paint by number kit from Miicreative and realized several of the paints were dried up. I sent multiple emails for additional paint with no response. I then just went ahead and ordered their basic additional paint kit in June 2024 hoping I could at least attempt to finish the painting. I have not received the paint that I paid for.

  • Initial Complaint

    Date:01/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/23/23 I ordered two 16x20 Paint by Number kits: Colorful Cats and Colorful Cat Abstract. The order was received and my husband and I attempted to use the kits. Neither kit contained enough paint to finish the projects. I emailed the company four times asking that they provide additional paints for both projects. This was their automated response: "thank you for your message.Our experience has shown that the colors supplied match 99% of the selected design, since each color is produced individually here by a completely automated process. If a color is missing or the wrong color has been delivered, please let us know the exact number (preferably with a photo of the canvas + the correction image + the color) of the color. We will then take care of your concerns. Thank you very much for your efforts."Their response had nothing to do with my email that was simply asking for more paint since the paint that was supplied was not sufficient to complete the projects. After this one email, they have never responded to any of my additional requests for support. I have asked that they either send more paint or refund my money since the projects cannot be completed with the miniscule amount of paint provided. This is obviously a scam company that has no interest in standing behind their products and providing the necessary paints needed to complete the projects.

    Customer Answer

    Date: 02/25/2024

    Better Business Bureau:

    At this time, I have not been contacted by Paint by Numbers regarding complaint ID ********.

    Sincerely,

    *****************

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the item purchased. It was damaged by having dried paint in the containers, I am unable to contact any one.I just want the paint to be replaced.I have called dozens of times, I only get recordings. It also tells me to email.I have emailed dozens of times to what appears to be robo chats. I have requested a live conversation only to be chatted back with the lines are down.I am not sure where else to turn.I would appreciate any help I can get.

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased canvas and paid by pay pal on **** on June 17. Was for order # ****** called The Great Bell Road. Ive included receipt from both PAINT BY NUMBER and CAPITOL ONE. Been a large buyer for several years and find service is getting worse and worse. Web site to purchase had glitches also. Delivery time is getting ridiculous.

  • Initial Complaint

    Date:04/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a custom paint by numbers on 3/5/23 the order did not arrive until 4/19/23 nowhere on the website so they advertise 6 weeks to receive product.. I tried to cancel the product numerous times via email but was unsuccessful..The painting arrived and I instantly was disappointed. The colors were all wrong the details where not there I reached out to customer service and they said no refunds.. I decided to paint the painting just to see how it looks.. and I am so disappointed. The details are blurred, the colors are wrong customer service provides no solution, replacement or refund when it clearly states on the website that they will replace a product or refund if it does not meet standard which this does not I left a 1 star review on the website which does not appear at all.., meaning they only post 5 and 4 star reviews and all the rest are hidden from the world. This company is a scam!!!

    Business Response

    Date: 04/30/2023

    Hello there,

    as mentioned on several parts of our website (shipping policy as well) the shipping can take up to several weeks.

     

    SHIPPING POLICY
    BestPaintByNumbers is not responsible for how delayed the shipping will be. Because we only give out the packages to the shipping company and they will be the ones handling your kit to deliver to you.
    Delayed logisitcs and custom clearings play a huge role in shipping especially since our products have wet paint. So we cannot guarantee that it will go through customs easily as this makes our products special due to the paints it comes with.
    Currently we only have the standard free shipping. And the shipping time frame varies for each location.
    Please allow a week plus ***** business days shipping time for us to process the custom kits. These are very labor intensive to edit, design, and produce! 

    We do not have any influence on the shipping time.
    Please note: In order to maintain our high standards we are unable to guarantee Christmas delivery for Custom Paintings orders placed after November 10th.
    Custom orders (photo to painting) can take up to 6-9 weeks during the holiday period. They are certainly worth the wait!
    We have no control over how long your post office will take to deliver your kit to your final destination.
    We have different warehouses overseas and ship to the one best fit for your location.

     

    OR within our FAQ it's statet as well:

    When will I receive my order?
    First of all thank you for your order! Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, country and more. Keep in mind that once order is made you cannot make any changes. 
    However, heres what you usually can expect from shipping after your order got processed. (more details in our shipping policy):
    ** **** Business Days
    EU **** Business Days
    US **** Business Days
    South America ***** Business Days estimate
    Asia ***** Business Days estimate
    Africa ***** Business Days estimate
    ************ ***** Business Days
    ********* & *********** ***** Business Days estimate
    *we can't guarantee shipping times because we depend on our shipping partner. The above listed shipping times are avg. shipping times calculated on shipping speed with our shipping carriers in the past.

     

    So it's not correct to say we don't inform about shipping times.During checkout there is again a button available with the shipping policies with delivery times.

  • Initial Complaint

    Date:03/31/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a paint by numbers kit and wood frame. Upon completion of my painting I assembled the frame and discovered it to be warped. I notified the business of the quality issue and they refuse to acknowledge the defect and refund the cost of the frame. This is a direct contradiction to the website - the product description says the frame will not warp (customer photo supports frame is in fact warped), and the website indicates: if you are still dissatisfied with your order because of a quality issue (we haven't heard anybody who is), you can request a refund. However the business refuses to issue a refund. Additionally is typically takes multiple days for response and the customer has to follow to request response - it is apparent the company does not care about customer satisfaction.

    Business Response

    Date: 04/18/2023

    The product does not look defective. It is not at all a photo frame but a stretching frame on which the canvas will need to be stretched and fixed. The frame will work 100%.

    Customer Answer

    Date: 04/19/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The frame is in fact warped; as you can see in the picture it will not lay flat on the table.  If I were to stretch my canvas over the frame it would be twisted and unable to then be attached to a frame.  Please have the integrity to admit that your product can be defective and send me a refund.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************************




     

  • Initial Complaint

    Date:03/13/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered item on 2/19/23. never received item. tried to email and call business, (number not good) no one replies to email. As of 3/6/23 is stll has not been shipped. (no transit information). im requesting that this business is not legit due to the multiple complaints and the obvious stealing of customer money. I would like my money back from this company as the product (as of today 3/13/23) is still not being shipped and no answer with the company

    Customer Answer

    Date: 03/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

Paint by Numbers is NOT a BBB Accredited Business.

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