Reviews

Review Details

• Review fromYs F

  Date: 06/06/2025

  5 stars

  Ys F

  Date: 06/06/2025

  Very professional and high-quality products customer service were very accommodating when I needed some help

  Riley Home

  Date: 06/09/2025

  Thank you so much for your kind review! We truly appreciate you taking the time to share your positive experience with our products and customer service. We're delighted to hear that you found our products to be of high quality and that our team was able to accommodate your needs effectively.Providing exceptional service is always our top priority, and your feedback is a great encouragement to us. We are committed to continually improving and exceeding your expectations. We value your business and look forward to serving you again in the future. Feel free to reach out to us should you need any assistance or help with a future order!!

• Review fromRhonda F

  Date: 04/29/2025

  1 star

  Rhonda F

  Date: 04/29/2025

  One star is generous. I ordered on 3/28, money came out of my account 3/30 and still nothing. I have called (all three numbers are bogus), emailed (it came back undeliverable) AND sent a message through their contact us option and still nothing. Clearly its a scam, I just wish I read these reviews before purchasing through an IG ad. Im reporting them to IG. Disappointed is an understatement.

  Riley Home

  Date: 04/30/2025

  We sincerely apologize for the trouble you've experienced! It's certainly frustrating to encounter such issues with an online order. We've thoroughly checked our records using your name and email, and we haven't been able to find any matching orders in our system. Additionally, we have no record of any contact attempts from you through our phone or email channels. We want to help clarify this situation. Could you please confirm the exact website you placed your order through? Or maybe the name of the company that charged you on your credit card statement?Providing the correct website will help us determine if you may have ordered from a fraudulent site impersonating our brand or there maybe another issue at hand. We appreciate your help in resolving this!

• Review fromRebecca L

  Date: 04/02/2025

  1 star

  Rebecca L

  Date: 04/02/2025

  Id give zero stars if i would let me. The worst customer service I have EVER received. They first of all are slow to respond and are now ignoring me all together which is incredibly unprofessional. We had a gift selected from Riley on our registry. The site defaulted to the wrong size product so when it arrived we needed to proceed with a gift exchange which they dont actually offer (every other company Ive interacted with does). Had lengthy conversations with them about how if I pay AT MY EXPENSE to return the product (mind you with no official receipt or proof from them outside of the email) they would be sure to process a gift card rather than embarrassingly notifying the sender or refunding directly to the sender. WELL they first of all made me pay for the return (ridiculous for this expensive of an item) but then proceeded to refund just the item, not the shipping, to the original sender, completely disregarding a large note that was put inside the return box AND their in writing agreement by email. Also, I should note since they have a somewhat remote address its not cheap for basic ground shipping. *** charged $25 from *****. I had to reach out to the gift gifter so they can watch for the refund which they have still not received AND Riley continues to ignore all communication and has refused to provide proof that the refund is in process. They're unprofessional, rude, to say the very least. Its abhorrent and they should be ashamed. How they are in business in 2025 is beyond me.

  Riley Home

  Date: 04/09/2025

  We regret the experience surrounding this order and the communication with Ms. ******* ****. Unfortunately, due to the increasingly hostile tone and negative review threats, we made the decision to conclude further correspondence. As a policy, we do not engage in argumentative exchanges and remain committed to respectful, solution-focused service.The order was placed by ****** **** (CA *****) and shipped to Ms. **** (TX *****). After shipment, Ms. **** requested a change, believing the item was the wrong size. Though not the original purchaser, she provided the senders name, which allowed us to identify the order. We offered return instructions and, as a courtesy, agreed to issue a *********. Levy declined the refund, requested a gift card, and expressed she did not want the original purchaser informed. Her messages became increasingly aggressive, including threats of negative reviews and complaints. Despite this, we continued to provide clear ***************. Levy later used the return information and provided tracking number 1Z4435469061625981, which did not match a return delivered to our designated location. However, we were able to identify the return using the information we originally provided to herconfirming our instructions were correct. The item was successfully refunded to the original purchaser.We regret this situation and believe it could have been resolved more smoothly had the original instructions been followed. As the matter has now been addressed, we consider it closed.

• Review fromNader A

  Date: 12/12/2024

  1 star

  Nader A

  Date: 12/12/2024

  Their customer service is bad!They hook you with free shipping then they bill you the shipping fees!Then they do not even ship you the product they have received payment for!10+ days and counting and still no package, no shipping or tracking info, no follow up, no reply;s to multiple attempts to reach someone via phone!They are terrible, decietfull and a dishonest firm with 0 integrity.

  Riley Home

  Date: 04/09/2025

  We truly apologize for any inconvenience and frustration caused by this order.This order was placed during an especially high-demand 2024 holiday season, which unfortunately led to unexpected stock shortages as well as staffing challenges. This impacted our ability to fulfill orders and respond to inquiries as quickly as we normally would - no excuse. We completely understand how disappointing this must have been and sincerely regret the delay and lack of communication you experienced.Once we identified the issue with your order, we issued a full refund immediately and sent an apology. We know this doesnt undo the inconvenience, but we hope it shows our commitment to making things right. We further would like to offer this customer a discount on his next purchase with us at ****************************** due to the issue.We value feedback like this and are taking steps to ensure this doesnt happen again our 2025 shopping season and beyond. Please feel free to reach out directly if theres anything else we can do for you and/or to get your discount on your next purchase.

• Review fromalan e

  Date: 07/10/2024

  1 star

  alan e

  Date: 07/10/2024

  Caveat Emptor! So wish I had read the reviews prior to ordering. Nearly everything I read is true. Sad on too many levels to enumerate.... This firm appears to be one of many online that know web design and marketing, and fulfillment, but fall short in every other aspect. Luxury is subjective quality is not. Their products are neither. Wire cutter dropped the ball.

  Riley Home

  Date: 04/10/2025

  Thank you for taking the time to share your feedback were truly sorry to hear that your experience with us didnt meet your expectations.After reviewing our records, we did see your email from July 10, 2024, regarding difficulty accessing our returns portal. Our team responded within 24 hours with your order number and a clarification about the login issue, which appeared to be due to an incorrect email address. We didnt receive any follow-up messages or calls after that, so we werent aware that there were any unresolved concerns.We understand how important both product quality and service are and were committed to delivering on both. Thats why we offer a 60-day return window to ensure customers have ample time to decide if an item is right for them. It seems something fell through the cracks here, and were genuinely sorry for ******** love the opportunity to make things right and welcome you back in the future. If you ever decide to give us another try, feel free to reach out directly well make sure your next experience is seamless.

• Review fromCheri M

  Date: 05/01/2024

  1 star
  Riley percale sheets shrink until you can barely use them. When contacted they said they shouldnt be washed in hot water because they DO NOT PRESHRINK their fabric. Pure junk. Dont know why NYT Wirecutter ever recommended them. Im a sewist. Who does not pre-shrink 100% ******??

• Review fromHopvar D

  Date: 03/15/2024

  1 star
  Horrible. This ***************** has little to no regard for the customer. Their website indicates they have customer service but it's a ruse. Calling the number you get music and no response. The "Live Chat" has no way to connect. Their product line is very much overpriced. Wirecutter blew it on this one!

• Review fromSamuel B

  Date: 02/07/2024

  1 star
  So far, not good. First the spa towel is a quality item, thus far. Ordered 2 sets (2 washcloths, 2 hand towels, 2 bath towels) in EACH set. Unfortunately, ordered as a holiday gift and mistakenly ordered all the same color. Have been trying to exchange one unopened set for a different color for a month. Infuriating and frustrating return site: no way to exchange; only refund or store credit,. Cannot return as a set, but only individually. But once I put in, say, washcloths with accompanying jpg., I get a return RMA and cannot add any other items!. I just want to exchange the entire unopened set for a different color set. I sent the entire set back under the washcloth's RMA and now received notice that I have store credit for the 2 washcloths; no mention of the hand or bath towels.'It shouldn't be the difficult.

• Review fromMaia L

  Date: 04/19/2023

  2 stars
  I ordered two stamps and they turned out well, so I ordered three more stamps for my nieces, and it's been a nightmare. **************** flagged that a line was too thin on one stamp so they asked me to adjust my design, which I did, then they said the line was still too thin, so I adjusted again, but they cancelled all the stamps because it wasn't sufficient... I'm not sure why they wouldn't adjust it to something suitable instead of having me guess what thickness is acceptable... or not offer thin lines as a design option in the first place... but now I have three nieces waiting on stamps that's aren't coming. They did refund my money, but because of the change in exchange rate, this transaction still cost my $20... I'm a little bitter.

• Review fromJanet S

  Date: 12/02/2022

  1 star

  Janet S

  Date: 12/02/2022

  If I could give Riley sheets a zero, I would. The pillow cases are cut short even on my super flat feather standard pillows. Plus the sheet set is wrinkly particularly on the edges. I had them for over a year and they never softened. I paid $140 for these sheets that are if lower quality then ******* organic cotton sheets that i had bought previously. Riley offered me a $20 coupon to compensate for my dissatisfaction. Big deal!

  Riley Home

  Date: 01/03/2023

  Hi *****,Thank you so much for reaching out to us and taking the time to provide your feedback! We take customer satisfaction very seriously and this is certainly not the experience we would have liked you to have. Since submitting your review on December 2nd, our Head of Customer Experience has since connected with you via phone and email on December 5th and provided you with an amicable solution that you were pleased with in the form of a refund. We hope that you are still satisfied with the outcome and as previously mentioned, we are always here for any questions or concerns you may have!