We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Riley Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.42

Average of 12 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Matthew K

    Date: 11/25/2022

    Matthew K

    Date: 11/25/2022

    Shopping on Riley Home was one of the worst mobile shopping experience I've ever had. Their website was very frustrating to use. Every interaction with the cart causing the whole page to reload.
    Another issue is that when you look at the "sheet set" price, it doesn't include the flat sheet!
    The biggest problem was that when I checked out with ****** there was no place to enter a coupon and confirm before submitting.
    I'm hoping I can cancel before the order is even processed but it sounds like that may not even be possible based on the wording on their site, which is also unacceptable, frankly.
    I would not recommend ordering from Riley Home

    Riley Home

    Date: 12/23/2022

    Hi *******,We hope you are doing well today. Thank you so much for taking the time to share your feedback and thoughts with us. We apologize for any difficulties you experienced with navigating our website. This is not the experience we would like you to have and we have passed your feedback along to our web team.Moreover, we appreciate you taking the time to share your feedback on our sheet sets. The decision to make our flat sheet optional came after it was requested by many customers, who sought greater customization in building their ultimate bed. We are sorry to hear that you had trouble applying a promotional code. Promotional codes may be entered and applied to your order when viewing your 'Shopping Bag' prior to checkout, or they may be applied to an order on the checkout page. We are always happy to provide a retroactive discount for an order if a promotional code was not applied to the order at the time of checkout.As mentioned in our previous communications, once an order has been submitted, we are unfortunately unable to cancel it, as orders are immediately sent to our warehouse for processing. Once an order is at our warehouse, we are unable to make any changes, which includes canceling. We try to make this very clear by including this information in both our FAQ and on the checkout page. Should you wish to return an order that you placed, we aim to make the return process as easy as possible by offering complimentary returns on all orders excluding Last Chance items. In reviewing your order, we see that your order has been successfully returned and that you have been fully refunded.Again, we truly apologize for any disappointment. We are happy to follow up via email as well, as we want to make sure you had the optimal return experience. Once again, we appreciate you taking the time to share your feedback and are here to answer any additional questions.

  • Sharan D.

    Date: 11/08/2022

    Sharan D.

    Date: 11/08/2022

    just spent nearly $1000 on sheets, a robe and a comforter. The sheets are stiff and the pillow cases are really small...you have to jam your standard pillow into the standard case. The sheets are truly stiff and have not softened over time. The colors are nice and one pattern is handsome, but the product is not worth the money. The robe is okay, but for $125 I could have done better. The worst purchase was the comforter. It stinks like old mayonnaise. truly gross. I could not and would not put that on my bed. The comforter was flat too, even after I unfolded it, it was not worth the hundreds of dollars I laid out. To return it costs a lot of money. I am completely disappointed and should have paid more attention to the reviews online. I will have to go into a store and feel the product from now on. This was a waste of my time and money.

    Riley Home

    Date: 11/30/2022

    Hi ******  thank you so much for providing us with your feedback.We are so sorry to learn that you are anything less than thrilled with your purchase. Using our fourth-generation Portuguese textile *****, our Percale tends to be more crisp and we understand that it may not be everyones preferences. Moreover, we are surprised to hear that your comforter had an odor. This is not feedback we get and we will be following up with our product team on your behalf.Please know, our returns are 100% free. In reviewing your order, you successfully completed a return and were not charged for it. We are happy to follow up via email as well, as we want to make sure you had the optimal return experience.Once again, thank you for your feedback. We appreciate you taking the time and are here to answer any additional questions.

Riley Home is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.