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Business Profile

Online Travel Agency

Travelzoo

Headquarters

Reviews

Customer Review Ratings

4.3/5 stars

Average of 141 Customer Reviews

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Review Details

  • Review fromJanet T

    Date: 08/31/2022

    1 star
    I booked a trip that TravelZoo advertised as fully refundable which was the only reason why I chose it. Their promotion link sent me to a different travel agency that TravelZoo partnered with. I thought I could trust them so I booked. Fast forward, 9 months, this travel agency refused to refund me for a trip regarding a COVID-19 quarantine situation. I talked to TravelZoo mentioning the FULLY REFUNDABLE portion and they made up lies telling me it was a "no-fee change" policy not fully refundable. Neither TravelZoo, their partner or my bank would give my money back. Now, when I try to rebook using the travel credit, their partner is charging me double even though I researched and could travel myself for half the price. No one would take blame. Stay away. TravelZoo doesn't vet their partners.

    Travelzoo

    Date: 07/08/2024

    Hi *****, 

    Thank you for sharing your thoughts. We are always looking for opportunities to improve, and we will be sure to forward your feedback to our team of Deal Experts. 

    The Travelzoo Team 

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