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Business Profile

Organic Food

Kind LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Organic Food.

Complaints

This profile includes complaints for Kind LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kind LLC has 2 locations, listed below.

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    • Kind LLC

      1372 Broadway Fl 3 New York, NY 10018-6123

    • Kind LLC

      PO Box 705 New York, NY 10018-0012

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/10/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase ordering some snack bars from Kind Bar Snack website. I paid $77.00 for this order. In tracking this order through their Website and Fed Ex. I was suppose to receive this order on Oct. 7, Saturday, between 10:00 AM - 2:00 PM. I never received this order. I called several times and could not get anyone. I waited until 4:00 PM and still no order. I telephoned Fed to have this order returned to sender. There would have been no reason for me not to receive this order because it was coming from their site in Brooklyn,**, and it was received at this site at 6:04 AM. Brooklyn is not far from Manhattan. This was a food item and the time it traveled and the time I did not receive this item did not make this product edible, especially the time they took to NOT DELIVER THIS ITEM. ORDER #************. I attempted to telephone them to no avail. I left a message on their phone around 2:30PM

      Customer Answer

      Date: 10/10/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  The sent my order yesterday.

      Sincerely,

      *****************************



       

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