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Business Profile

Payment Processing Services

Melio Payments Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Melio Payments Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Melio Payments Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 109 total complaints in the last 3 years.
    • 53 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/28/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM UNABLE TO GET A CALL BACK FROM THE CUSTOMER SERVICE OFFICE. I HAVE LEFT MESSAGES AND EMAILS. THEY DO NOT ANSWER THEIR PHONES.

      Business Response

      Date: 11/26/2024

      Hi *******,

      We’re really sorry that your complaint wasn’t addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, we’re glad to hear that. But if not—or if you have any other questions—please reach out to us at [email protected], and we’ll make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. We’re here to make things right.

      Best,
      Team Melio

    • Initial Complaint

      Date:11/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Payment from our bank account (Kancor Business Solutions was deducted from our bank account .Payment to the vendor using their Billpay Melio Quickbooks Desktop system failed. I have tried on several occassions to resolve this asking them to return the funds.

      Business Response

      Date: 11/17/2023

      Hi there, thank you for sharing this feedback. We have taken a look into your company's interactions with our support team and reviewed that as of November 14, 2023, this payment has been refunded back to your original payment method. We do apologize for any inconvenience and confusion caused. If a payment fails in Melio, please feel free to reach out to our support team via email or live chat Monday- Friday 9am- 8pm and they'll be able to action on these payments (ei, reissue or refund back to you). If you have any further questions about this particular payment, email us at *********************************** We're happy to help!

      Best, 

      Team Melio

    • Initial Complaint

      Date:11/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have used Melio payment for over a year with no issues. I fear that they are in financial distress and using customer money in a PONZI type system currently. I paid (2) vendors 2 weeks and 1 week ago with Melio same day payment delivery. After taking the money from my account in both instances I got a notice of a delayed ETA for 3 days. May as well be 4 days because my vendors finally got their money afterhours on the 3 day. I was told that this was random when using a bank account to pay and that if I used a credit or debit card this would not happen. So yesterday morning at 7am est. I used Melio to same day instant ACH to send an employee a reimbursement for travel expenses. I used my company credit card to do so. Here we are 7am EST the next day and the payment still says "IN TRANSIT"I have been patient and documenting everything, I have noticed the complaints on BBB rising on this company lately. It is time for state AG's to start looking into this company.

      Business Response

      Date: 11/26/2024

      Hi *******

      We’re really sorry that your complaint wasn’t addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, we’re glad to hear that. But if not—or if you have any other questions—please reach out to us at *****************, and we’ll make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. We’re here to make things right.

      Best,
      Team Melio

    • Initial Complaint

      Date:11/06/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our company has used Melio bill payment services for approximately two years. We use the service to pay our vendors through our accounting system, QuickBooks Desktop Pro Plus.Without warning or explanation, they discontinued our service effective the last part of October 2023. We have contacted the customer service department and compliance department several times. Our inquiries remain unanswered and the service remains deactivated.

      Customer Answer

      Date: 12/01/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Melio Payments Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *******************

    • Initial Complaint

      Date:10/18/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We use Melio to pay our vendors. This payment money was taken from our account on July 24 failed on Sept 9, 2023. Melio took the money out of our bank account and never refunded it. The only option Melio gives is to request a refund is either via chat or email. I've attempted both methods and get no response. They no longer offer an option to send our chats to email either. Melio has had our money for over 2.5 months and there is no way for us to get it back through regular means as they are completely unresponsive.

      Customer Answer

      Date: 10/26/2023

      Better Business Bureau:

      I was able to find the **************** Director on LinkedIn and contact him directly. A refund has been issued/recieved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:10/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Can not process payments to my vendor. Melio has cancelled my ability to do so on their end but will not allow me to sign up for another bill pay service. No customer service is available. They are not responding to emails.

      Business Response

      Date: 11/26/2024

      Hi ********** 

      Were really sorry that your complaint wasnt addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, were glad to hear that. But if notor if you have any other questionsplease reach out to us at *********************************** and well make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. Were here to make things right.

      Best,
      Team Melio

    • Initial Complaint

      Date:10/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 1, 2023, I used Melio to charge my business credit card (for a fee) to send a payment due to ***** ***** Auto. On Oct 2, 2023, I got the email below from Melio saying the transaction was canceled and that NO FUNDS were taken from the account. Because of this I made a separate payment to ***** ***** Auto. Even though I received this email saying the transaction was canceled, I checked our BofA business card and on Oct 3, 2023, Melio had charged $722.83 for the ***** ***** payment plus $20.96 for their processing fee. I have emailed them repeatedly since Oct 3, 2023. I took me 4 emails before they responded and their team keeps claiming they are researching the issue and will not refund the money. This has gone on for over a week. Today I received a template email stating the same thing as the previous email but still no refund. At this point, I am so frustrated. From: Melio Compliance Team <*************************************> Date: Mon, Oct 2, 2023 at 4:53?PM Subject: Re: Incon Global, LLCs payment to ***** ***** Auto via Melio To: <*********************> Melio Payments - Pay suppliers with a few clicks *** ************** ***** ******* **** ******* ** ***** ***** ***** ****** ** ********** **** **** ****** *** ******* *** **** ******** *** ** ***** **** ***** **** *** ******** *** **** ********* *** ** **** ******* ************* ***** *** *********** ** ** *** ***** ** ******** ** *** ******** ***** ******* ******** **** ******** **** ***** ** ***** *** ********** *** ******* ********** **** *********** ********* ******* ************ ** ********* ** *** ************ ** **** ******* *** ******** ** ****** ****** ******* ******************* ** ************************************* ********* *** *** ************* **** *** ******* ******** *** ***** ********** ****

      Business Response

      Date: 11/26/2024

      Hi *******,

      Were really sorry that your complaint wasnt addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, were glad to hear that. But if notor if you have any other questionsplease reach out to us at *********************************** and well make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. Were here to make things right.

      Best,
      Team Melio

    • Initial Complaint

      Date:10/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Melio is a third part company that makes Mortgage and Car payments by allowing you to use your credit card. Date of transactions Sep 30 and Oct 1. My payment of ******* was rejected by ***** Fargo due to payment limit restrictions. I was told by Melio to resubmit the pay of ******* again. The payment was rejected a second time. However, Melio deducted the ******* twice from my **************** card. There is no one to contact other than Bot articles they want you to read to solve your own problem. Can't find a phone number to speak with a live person. In the mean time I have a ******* bill on my AMEX that's due. I have enclosed both denied transactions and my AMEX deductions.

      Business Response

      Date: 11/26/2024

      Hi *******,

      Were really sorry that your complaint wasnt addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, were glad to hear that. But if notor if you have any other questionsplease reach out to us at *********************************** and well make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. Were here to make things right.

      Best,
      Team Melio

    • Initial Complaint

      Date:10/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Melio Payments have not delivered an ACH payment even a week after they **** the money from our account. They are not responding to our emails and answering the calls. Automated replies from their chatbot and recorded messages do not help. At this point, there is serious suspicion that Melio Payments is fraudulent. Legal action will be started if Melio does not sort this out immediately.

      Business Response

      Date: 10/17/2023

      Hi *********, we apologize for any inconvenience that *** have been caused. Our records show that our support team has already been in touch with you regarding the issue and a refund was issued on October 12th. If you require any further assistance, please do not hesitate to reach out to our support team. They are available via live chat Monday to Friday from 9:00 AM to 8:00 PM EST.

      Best,

      Team Melio

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am having issues with Melio making changes in my QuickBooks account without my knowledge or consent. We signed up for online QuickBooks and as far as I know, we did not sign up for Melio, but it is part of QuickBooks online. When I first noticed this issue, I contacted QuickBooks to find out why, and how these changes are being made since this is not a function I use or have activated. I was told that I need to reach out to Melio since this is coming from their program. The phone number that is found online for Melio is a recording saying to log into your account to chat with a live agent or send an email. Since I do not have an account with **********************, I sent an email on 9/22/23 explaining my situation. I finally got a response back on 9/27 telling me to reach out to Intuit and after explaining that I was told by Intuit to reach out to them, she responded by saying she has requested to have my account deleted from ********************** within the next ***** hours. I have attached that email chain. This morning I came in to find the same transaction was changed again! From pulling my audit log in QuickBooks, Melio has made changes 7 times to this transaction. My main concern is how many other changes has Melio made that is not caught in my books, or someone else's. This is an accounting software, the reports that is ran from this software goes to banks for financial needs, governments for tax purposes and owners to be able to make informed decisions for the better of the employees and the company. The changes that were made were for over $20,000. This is a huge problem and not being able to talk to someone live and get this resolved in a timely manner is very frightening. I found online that this is a glitch in the software. I dont understand why this glitch isnt fixed if it is known to happen.

      Customer Answer

      Date: 10/30/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Melio Payments Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***********************

    Melio Payments Inc. is NOT a BBB Accredited Business.

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