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Business Profile

Pens and Pencils

Montblanc North America, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pens and Pencils.

Complaints

This profile includes complaints for Montblanc North America, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Montblanc North America, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of purchase of the item was June 4th, watch purchased from ********************* was supposed to be a gift for my husband but he didnt liked it so i asked Mont to have an return label generated.I dropped the item and accidentally *** deliver it at nearby target instead of ***************When i chatted with the support they agreed they provided the label but said that because *** lost the item they will open the claim with ***, i was able to track with tracking number that *** provided the claim to the company, but company never gave me my money back they kept saying we have not got any claim. I ended up disputing the transaction but they gave some reasoning to my card company as well that the return policy was not met(which was they didnt recieved the item) but the label was generated by them so how can that fall onto me when *** agreed that they lost it and delivered it at wrong place. The amount for this was huge $9169. and i just lost the money and also the watch.I am attaching everything below along with the tracking number status showing the claim was given for it

      Customer Answer

      Date: 07/14/2025

      Better Business Bureau:

      At this time, I have not been contacted by Montblanc North America, LLC regarding complaint ID ********.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************** told me that return will not accepted if the papers is not included with the goods!

      Customer Answer

      Date: 11/15/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Montblanc North America, LLC has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***** *******

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent my pen for repair to be repaired by their repair partner. The repair people said it never got there. It was sent with a *** label from the repair shop. Had numerous calls with MontBlanc who refused to do anything. They were advised a claim had been filed by *** with their insurer. Montblanc refused to follow up or do anything even though they had directed me to try and seek recourse through ***. I have a note from the company that gave *** the box with the pen to repair. Montblanc disavows any responsibility even though I was directed and did use their vendor. I requested a replacement and they refused to do anything.

    • Initial Complaint

      Date:11/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pen in montblanc-Madison Ave store on 11/14/2023. When I wanted to return the product the next day, I was told that I could not return it but could only exchange it. (The packaging and product are in good condition and have not been used.also I didnt order engraved merchandise ) I checked the return policy on montblanc website is refundable. My order number is *************** Sold by ***********************

    • Initial Complaint

      Date:07/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 19, 2021 I purchased a *********************************** **** limited edition pen in the *****, ******* Montblanc store. The pen was $3305.00 plus tax of $247.88 totaling $3552.88. At the time of purchase there was a defect on the box and I was told that as these box have serial numbers that they would need to be sent back to *******, destroyed and a new box would be created. Initially I was informed that it would be about 90 days. After the 90 days I was told it was taking longer due to Covid. With each follow up I was just told they were still waiting. It has now been over two years and I do not have the box which is valuable to the purchaser and devalues the pen if you do not have it. I would like the box as well as $2500 due to the long delay, follow up and distress.

      Customer Answer

      Date: 08/14/2023

      At this time, I have been contacted directly by Montblanc North America, LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       I would also like monetary compensation for the very long delay in receiving the product.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *******************************

      Customer Answer

      Date: 09/08/2023

      I received the box in July 2023. Not happy that I got zero compensation for the delay. There was no offering of any kind to apologize for the horrible experience.

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a perpetual calendar watch under warrantee, and it broke within weeks of gentle use. I brought it in for repair as soon as I could travel back to a city with a Montblanc boutique, and they informed me that the watch had been previously serviced by a third party and that it had notable prior damage. In other words, I have been sold a defective watch that was clearly used and damaged. They are now trying to charge me for the repair because they state that third party repairs were performed (and there are signs of repairs upon inspection by the Montblanc servicers). The situation is absolutely absurd. The watch is under warrantee, and I of course have had no one else touch it while under warrantee. There is also case damage that I did not cause -- I haven't even worn it long enough to be able to notice.

      Customer Answer

      Date: 07/01/2023

      Better Business Bureau:

      At this time, I have not been contacted by Montblanc North America, LLC regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a belt on line 12/6/2022 for Christmas for my husband. He didnt try it on until late February to wear it on an outing. Its too large so I learn the the return policy is 20days from date of purchases and there is only a 30 day extension to this Christmas. They dont do exchanges only returns. This was the first time I had purchased an item from MontBlancs website as I have purchased multiple collector pens at their stores over the past 20 years. I called today 3/2/2023 and was informed there are no exceptions. Had I known I would have purchased the item from ********* who would have gladly exchanged it for a smaller size. I just wanted an exchange. But now I want an explicit checkbox in their checkout cart that informs the buyer of their archaic return policy so buyers of such expensive items are aware. Im disappointed in learning about their return policy and that the stores have nothing to do with the website. How can they have such a restrictive policy when their retailers dont. Shame on you Montblanc for such poor customer service. It is easier to keep an existing loyal customer than to attract a new one. You just lost me, my family and anyone I tell my experience to.

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Customer issue with Order ************** I have tried through several channels to get a free repair of this montblanc pen and have failed numerous times.The pen is barely 2 years old. I received it from my wife in December 2020 for my graduation. The entire first year the pen was not used after I found out how expensive it was - $800. She finally convinced me to start using it at home, which I did sparingly. After a handful of uses, the pen would no longer roll up and to my discovery, the plastic inside was cracked. I was shocked to see an $800 pen have such cheap plastic inside that wore down so quickly. Clearly I know this is a defect. We attempted to call Montblanc and were surprised that we were 2 days out of our 24 month warranty and would have to pay for an expensive repair. This pen has been broken and not usable for almost a year and because it's a gift from my wife I feel compelled to get it fixed or replaced. It has also been really difficult to bring it to a Montblanc store which is far from my house and with COVID lockdowns during the last 2 years it has made it even more difficult.To make matters worse, we took it to an authorized repair center, London Jewelers in ********* Long Island **. They accepted the pen only to call a few days later to tell me I need to pay $60 for shipping. At this point this $800 pen is a paperweight. I refuse to have to pay for a repair, knowing nothing was done to the pen to cause the damage. I am writing to you to help me with a repair or replacement.

      Customer Answer

      Date: 03/23/2023

      Better Business Bureau:

      At this time, I have not been contacted by Montblanc North America, LLC regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order ************** did not come as described The description makes no mention of any synthetic material, while other wallets on the site did mention synthetic materials such as polyamide I received the wallet & opened it up to inspect, where I discovered the true material list which lists a synthetic lining I contacted the ************** are now ignoring me for several days after I mentioned the wallet was not as described & was opened; i've seen other situations online where people had same issue with them claiming an item was used after just inspecting it I want a complete refund & no incurred costs for shipping

    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pen for nearly $800 in May. The pen immediately showed quality issues. I contacted Montblanc and was directed to send it to a third party repair shop. I had to pay $35 out of my own pocket for shipping to the facility and the facility is now asking for $99 to repair a warranty issue. The pen is defective. I have sent Montblanc emails every day for the past 2 weeks and have not received a single reply. I will not be doing business with them ever again.

      Business Response

      Date: 11/16/2022

      Good Afternoon,

      This inquiry has been addressed as of 11/4 is currently in process with our repair contractor.  

      The workshop has been in direct contact with the client. 

       

      We thank you for your partnership in resolving and apologize for any inconvenience. 

       

      Montblanc Customer Service.

    Montblanc North America, LLC is NOT a BBB Accredited Business.

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