Complaints
This profile includes complaints for BarkBox's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 342 total complaints in the last 3 years.
- 182 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *******
Business Response
Date: 07/09/2025
Thank you for your feedback. Were truly sorry for the frustration this has caused. We can confirm that your subscription was set up as a 12-month plan, and while disabling auto-renewal stops future renewals, it doesnt cancel the remaining boxes from the original commitment. We understand how this can be surprising and apologize for any confusion around our terms.
Your July box shipped on July 8th and is on its way. Tracking typically updates within 2448 hours after *** receives the package. This will be the final box in your plan, and your account has been closed with no further charges. A member of our Leadership Team will be following up via email shortly to assist you further. We appreciate your patience and for being part of the pack.Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:On July 8, I received an email from the Leadership team at BarkBox and theyve provided a 50% refund ($24.08) on the last order that auto renewed in July. As shared in the first complaint, 2 orders were placed due to BarkBox not providing a confirmation of the first order in a timely manner to ensure my father received a gift for Fathers Day. BarkBoxs customer service agent was unable to locate the 2nd subscription which was shipped to the same address as the other order and it auto renewed again in July. Ive incurred a cost of $96.30 due to the auto renewals which isnt close to the 50% refund ($24.08) the Leadership team provided. An additional $72.22 is requested from BarkBox as its not the customers fault for not being able to locate the subscriptions using the same credit card and being shipped to the same address.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ***********
Business Response
Date: 07/08/2025
Thank you for taking the time to share your feedback, and for choosing **** to send a gift for Fathers Day. We truly appreciate it. We're sorry for the confusion with the duplicate orders and the difficulty you experienced when trying to cancel. For transparency, all of our 1-, 6-, and 12-month subscriptions are set to auto-renew after the initial sign-up. This is noted during checkout, but we understand it can sometimes be missed. To confirm, both of your accounts are now fully closed, and you will no longer be billed moving forward. The July box has already shipped, and at this time, were unable to stop that shipment. We sincerely apologize for the inconvenience. A member of our Leadership Team will be reaching out via email shortly to assist you further. Thanks again for being part of the pack.Business Response
Date: 07/15/2025
Thank you for the follow-up, and we're sorry the initial resolution didnt meet your expectations. Weve reviewed your case further and issued the remaining refund to bring the total to a full reimbursement for the July renewal. You should see the additional amount reflected in 57 business days. Our Leadership Team will be following up via email shortly with more details and support. We appreciate your continued patience and feedback.Initial Complaint
Date:07/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First of all I signed up for bark box because of a promotion to include free crocs, I did NOT realize I was opting in for a 6 month commitment I could not cancel or pause. They sent VEGETARIAN treats for a CARNIVOROUS animal. Disgusting. Additionally, the crocs they sent were the wrong size. Not only do they use ** chatbots (a horrible environmental drain and waste of my time as a consumer) but the human being who connected to help me exchange the doggie shoes for the correct size for my pup (the whole reason I got trapped into paying these people in the first place) did not stay on the chat past his greeting to actually assist me. Then the ** kept me stuck in a loop of requesting human assistance over and over and over. Unethical, inconsiderate company with seemingly no ethos. Manipulative and again Who the f gives a carnivore a treat without meat in it? I only feed my dog meat ingredients first. Not even meal or byproducts. Congratulations to Bark Box for earning my first ever BBB complaint filing.Business Response
Date: 07/16/2025
Thank you for sharing your feedback. Were truly sorry for the frustration you experienced. We understand your concerns regarding the promotional offer, subscription terms, and difficulty reaching support, and sincerely apologize that this led to such a disappointing experience. Weve shared your feedback with our team regarding the difficulty in reaching out for support via chat as we continue to improve our tools to support our customers. We definitely want to make sure that you have a smooth experience when you need us. As confirmed via email, we can see that your subscription has been fully closed as of July 3, and a full refund was issued to make up for the inconvenience. You will no longer be billed or receive boxes. We also appreciate your kind gesture in donating the extra items to your local shelter. Thank you again for giving us the opportunity to make this right and for sharing your feedback.Initial Complaint
Date:06/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *******
Business Response
Date: 06/20/2025
Thank you for sharing your feedback, and were very sorry for the frustration this situation has caused. Upon reviewing your account, it shows that there was a miscommunication during your interaction in April 2025. The last box of your previous 6-month plan should have been June, as your subscription was set to ship every other month. We apologize for the confusion and inconvenience this caused. To make things right, weve processed a full refund for your June 2025 payment. You should see the funds returned to your account within 57 business days, depending on your banks processing times. Please note that the June box has already shipped, so youre still set to receive it. Rest assured, your account has been fully closed and will not incur any further charges. Our Leadership team will be reaching out to you shortly via email to assist further. We appreciate your patience and thank you for being part of the pack.Initial Complaint
Date:06/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a product for my puppy. The super chewer product is not a good fit for my pup per our vet due to health issues. When I reached out to Barkbox with my concern and that the subscription would not meet our needs I was told pretty much " to bad" , offered to change to a bi monthly program. And than after the "offer" I heard nothing else. Apparently the health and welfare of the animal is not in the best interest of the company who sells items for animals. But rather out to make money and that's all. All I asked is that I cancel after paying for 2 boxes as my pup can't have these products per our Vet. Please please let me out of this subscription. What an awful reputation you're building.Business Response
Date: 07/01/2025
Thank you for reaching out and for sharing your concerns. Were truly sorry to hear that the Super Chewer products were not a fit for your pup due to health reasons. We understand how important your dogs well-being is, and we apologize for any frustration caused by your recent experience. We've gone ahead and closed your account effective immediately, and no further charges will be collected this month. A follow-up email confirming your cancellation will be sent shortly by our Leadership team for your reference. We appreciate your feedback and thank you for being part of the pack.
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