Reviews
This profile includes reviews for BarkBox's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 113 Customer Reviews
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Review fromFalen R
Date: 07/01/2025
1 starI have canceled this subscription TWICE and was charged for a 3rd. Im reporting this to my bank. Its insane that I can not cancel this!!!! Great customer service until you want to cancel.Review fromDawn H
Date: 06/19/2025
1 starGlad to hear that I'm not alone. Subscriptions are automatically renewed without consulting the subscriber. If subscriptions are 12 months, why do you offer a six month subscription?The toys are flimsy and the treats are hit and miss.Worse yet, on 6/2/25 "*****" from Barkbox promised a refund of $130.62. When I complained to ******, Barkbox ignored the complaint.Cutesy emails do not make up for the underhanded way that this company conducts business Don't do business with this company. They've been nothing but a headache
BarkBox
Date: 06/20/2025
Thank you for taking the time to share your feedback. Were sorry to hear about your experience and understand your frustration. To clarify, we offer both 6-month and 12-month plans to provide flexibility, and both are set to auto-renew unless canceled before the renewal date. We do our best to communicate this at sign-up. We can confirm that your account has been fully closed. Regarding the refund, were currently unable to process the remaining amount as partial refunds cannot be issued while there is an open case on the transaction. We recommend visiting the ****** ***************** to review and manage the status of your claim.Our Leadership team will be reaching out to you via email shortly to assist further. We appreciate you reaching out and thank you for giving BARK a try.Review fromAlli H
Date: 05/19/2025
1 starI wanted to cancel my 12 month plan, as my dogs have enough toys and I thought I was getting a 12 month supply for a one time price, not a monthly box for 12 months. When I went on the website they do not have a easy cancel button anywhere. You have to text, chat or email them to cancel which I wasn't a fan of but then once I spoke with a agent on chat she said " I see you still have 6 boxes left in your 12 month plan. We usually don't close out unfulfilled subscriptions, but I'm happy an exception for you this time." like I was locked into a contract or something and she was doing me a favor. I also went back and tried to sign up as a new customer and there is no fine print notifying you that you can't cancel that subscription when you go to pay for it and everything. Only after I exited out of that in my cart and scrolled down to the bottom of the page to FAQS under how do I cancel my subscription and then it says "If you would like to end your subscription commitment early, please contact our Happy team. Please note, however, that your cancellation will take effect at the end of your current subscription term." seems very shady and I won't be using them again because of this.BarkBox
Date: 05/22/2025
Thank you for sharing your feedback. We're truly sorry for the frustration and confusion around the cancellation process and your subscription terms. We understand how disappointing this experience has been. We took a look and can confirm that you signed up for a 12-month plan, which includes a promotional item at sign-up and is billed monthly. With this type of plan, cancellation stops the renewal at the end of the term, but the remaining boxes are still delivered per the original agreement. We understand that this setup may not have aligned with your expectations, and we appreciate you taking the time to point out how this felt unclear. Our team is always working to improve transparency and your feedback helps us do that. We can confirm that your account has been closed and your May box will be the final delivery. Our Leadership team will be reaching out via email shortly to assist further to make sure everything is fully addressed. We appreciate you for trying BARK and for being part of the pack.Review frombrandon r
Date: 05/11/2025
1 starBark box is a scam ordered my first box on the 9th of April it was shipped and here on the 12th its now may 11th and they took my money for the bark box on the 1st of may and its now almost been two weeks and still no bark box they robbed me of about 38 dollars i will never recommend this company to anyone and i will continue to share my experience in hopes it will denture others from this scamBarkBox
Date: 05/13/2025
Thank you for your feedback, and were very sorry for the delay with your May box. We typically ship boxes within 210 business days, and we can confirm that yours shipped on May 12th. While this took longer than expected, were committed to getting it to you as soon as possible and youll receive a tracking email once its in transit. We understand how disappointing delays can be, and we truly want to make this right. Our Leadership team will be reaching out to you via email shortly to assist further. Thank you for being part of the BARK pack!Review fromHollie B
Date: 05/01/2025
1 starToys were NOT durable for my puppy, eventhough I purchased the super chewer toys. I wanted to cancel my subscription after the 1st 2 boxes, they denied me canceling and said I ordered a 6 box subscription and couldnt cancel. I said the terms were not clear and needed to cancel. They sent me a 3rd box, again, I emailed and asked to cancel, they said I had to get the 6 boxes. I will now file a wrongful payment with my cc company to get the 3rd box refunded and put a block on any more attempted purchase. I do not like the product, it isnt worth it and canceling should not be this hard when their terms and conditions are not clear. I will never do business with bark box again.BarkBox
Date: 05/02/2025
Thank you for sharing your feedback. We're sorry to hear about your experience with canceling your subscription and that the toys didnt work out for your pup. Thats not the experience we aim to provide. Your account has been closed, and the May order has been refunded. While were unable to stop the May box from shipping, youre welcome to donate it to a local shelterthis ones on us. You can expect the refund to reflect on your original payment method within 35 business days. Our Leadership team will also be reaching out via email to assist you further. Thank you for giving **** a try.Review fromEmmalee T
Date: 04/19/2025
1 starI bought a one month barkbox. Then a couple weeks later I bought a 12 month subscription. After numerous emails over arguing that I should receive 13 boxes not 12 I gave up. I did only get 12 and they've said I only ordered the 12. I have the receipts for both transactions. Very unprofessional customer service and feel as if I was scammed. Thes boxes are expensive.BarkBox
Date: 04/25/2025
Thank you for sharing your feedback with us. We sincerely apologize for the frustration caused by the number of boxes you should have received and the lack of support you experienced. This is certainly not the experience we want for you and your dog. We are committed to resolving this and will review your account further. However, we were unable to find an account under the email you provided. Our Leadership team will reach out to you shortly via the email you provided to gather more details and assist you further. Please keep an eye out for their email, and thank you for your patience and for being part of the pack.Review fromAustin G
Date: 04/08/2025
5 starsI've always had nothing but great experiences with the super chewer BarkBox if my dogs don't like a toy they replace it. They are always friendly and I've been a member for quite some time nowBarkBox
Date: 04/09/2025
Thank you so much for your kind feedback! We're thrilled to hear that you and your dogs have had great experiences with the Super Chewer BarkBox. It's wonderful to know that our team has been able to keep your pups happy with the toys. We truly appreciate your continued support and loyalty as a member. If there's anything else we can assist you with, feel free to chat, text, or email us at ****************** Looking forward to more tail-wagging moments with you and your dogs!Review fromSammie P
Date: 03/31/2025
1 starAfter receiving my first box, I decided that I would cancel my subscription because my dogs got sick from the treats. Ive emailed several times to cancel my subscription and they simply refused to do so and I just received another email stating my order will be shipped on April 1. I responded back again stating that I do not want the product and to NOT charge my account again.BarkBox
Date: 04/01/2025
Thank you for your feedback. Were sorry the treats didnt work out for your pup. Your account has been fully closed, and you will not be billed further. Your dog's health and safety are our top priorities, and wed love to gather more details. Our Leadership team will reach out via a separate email to assist you further. We appreciate your patience and feedbackthank you for being part of the pack!Review fromThomas L
Date: 03/18/2025
1 starAfter attempting to change my address multiple times and having issues with logging into my account. One day it says they can't find my email, the next I login and change my address and delete the old ones. My next box still goes to the old address. Ok, I go in and see the change didn't take, so I try again. My next box goes to the old address again. I try to login and once again my email is suddenly not valid. I finally chat and they found my account via that exact email. After 3 months of boxes going to an old address I'm not interested in continuing my subscription. Fix your website.BarkBox
Date: 03/19/2025
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your boxes being delivered to your old address and the trouble accessing your account online. This is not the experience we want for our customers. We can confirm that your concern was addressed in a chat, and your account has been closed to prevent further charges. Our Leadership team will be reaching out via email for further assistance, so please keep an eye out for that. We appreciate your time and feedbackthank you for being part of the pack!Review fromPeggy D
Date: 03/11/2025
1 starI signed up and they were sending toys not appropriate for my dog. I messaged them because each month the toys were not what I said our dog liked. They told me they would switch the plan to toys more suitable for my type dog. (They didn't tell me they were restarting my monthly subscription so added months to my original commitment!) They new toys were worse than the first! I told them my dog doesn't like any type of balls! That's what they were sending! So I messaged again. They said oh, you need the squeaky toys subscription! They said they would switch out the toys to the different subscription. But this time they worded it to where I asked if it was restarting my commitment and they said yes! Each time I complained about the choice of toys they were sending they restarted my commitment! Like blackmailing me to keep extending my original commitment!BarkBox
Date: 03/12/2025
Thank you for sharing your feedback. We sincerely apologize for the frustration regarding the toys not being a great fit for your pup and for any disappointment with your plan commitment. This is certainly not the experience we want for you and your dog. Were committed to making this right and assisting you in transitioning to the Classic plan, which features soft and plush toys. Our Leadership team will be reaching out via a separate email to provide further assistance. We truly appreciate your patience and thank you for being part of the pack!
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