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Business Profile

Pharmaceutical Consultants

Capital RX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Consultants.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started ******** three months ago. I picked up the prescription and it was $24.99. ******* says they didn't apply any coupons and the amount you charged was this, and so I didn't need to call your company. April, ******* lets me know the amount is $652. I call your company and am told that may be with a coupon because you've billed $1055. same as you did in March. I explained that in March I paid $24.99 and have the texts proof from *************** then helped with a coupon, and I paid $136 for April. I called your company and was told there are individual and family deductibles and neither were met. It would be $1055 per month until I met that then you would graciously cover 50% which would be $548.20. This is ridiculous and disappointing to say the least. I cannot comprehend these amounts. I've had wrong information given from your company too. I was told today to file an appeal to for a reduction in cost. However, my doctor's office said they only file appeals when it's been rejected. At $1055, it seems it is rejected.After round and round of numbers being throughout in conversation and transferred many times. I got you're not covering anything until I reach $4600 and I'm about $37 from that, then you'll cover the 50% which is $548 which is still crazy talk to me and it needs to be lowered. I need definite answers from them.

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Doesnt cover rx, very high copay which is not in the description of coverage I paying for nothing stealing my money

    Customer Answer

    Date: 04/01/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ******



     

  • Initial Complaint

    Date:08/05/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    his company is TERRIBLE!! They will not let you get refills on medications you need for your HEALTH, they will make you call in every time just to get an override because they don't care about the health of their clients. I called to get an override on my mounjaro, and tell me why it's taking longer than the phone call to have an override placed when i am CLEARLY out of medication? This company should be investigated for unethical practices, and they are terrible. I demand that they place on override on my mounjaro 12.5 mg, because the longer it takes the more it's a risk for MY health. I had to miss a dose this week because the supervisors and staff are incompetent and don't know how to place overrides or even REMOVE THE BLOCK I HAVE ON FILE FOR MOUNJARO!! very disappointing to see a PBM act this way. ************** who does not wanna pay for your medications that you NEED for your health. I had OPTUM RX last year and I am so disappointed that my insurance company switched to this fraud of a company, capitol rx. I have also heard nothing but terrible things about this company. hopefully my insurance switched back to capitol rx.

    Customer Answer

    Date: 08/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

Capital RX is NOT a BBB Accredited Business.

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