Complaints

This profile includes complaints for Scholastic Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Scholastic Inc. has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Scholastic Inc.

  557 Broadway New York, NY 10012-3962

  
• 

  Scholastic Inc.

  90 Old Sherman Tpke. Danbury, CT 06810

• 

  Back To Basics Toys

  One Memory Lane Ridgely, MD 21660-1020

• 

  Scholastic Inc.

  PO Box 3745 Jefferson Cty, MO 65102-3745

• 

  Scholastic Inc

  2931 E Mccarty St Jefferson Cty, MO 65101-4431

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28th, I placed a Book Clubs class order for my daughter on ************************, order #********, using a combination of my eGift card balance and a credit card. By April 29th, I had not received an order confirmation. Upon checking my online account, the order was not visible, yet my eGift card balance had been deducted, with its transaction history showing the aforementioned order number. I immediately used the "contact us" form on their website to request confirmation.Having received no reply by April 30th, I emailed their customer service, reiterating my issue and emphasizing that the class order deadline was May 2nd. I received no response. On May 6th, I received an automated email stating my case had been resolved and closed. I replied, questioning how the case could be resolved without any communication or resolution provided to ***** wasn't until May 8th, over a week after my initial inquiry, that a representative named ****** emailed, informing me that the order had not been placed successfully due to a system error. She advised me to replace the order and stated that my eGift card would be credited. I promptly replied, explaining that I could no longer replace the order because the deadline had passed. ****** did not respond to this follow-up.Another week later on May 14th, a different representative, ***, emailed to say that ****** had resolved the issue. However, a check of my eGift card balance revealed that the refund had still not been processed.I am frustrated with the communication process, characterized by a lack of response or week-long delays between messages, none of which have resolved the problem. Since the deadline for placing the class order has long passed, I demand that Scholastic manually reinstate and process my original order, #********, ship it to my home address (the billing address on file for order #********), and waive all shipping fees due to their system error and the subsequent inadequate customer service.

  Business Response

  Date: 05/29/2025

  Weve reached out directly to the customer so we can fully address their concerns.

  Customer Answer

  Date: 06/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ****
  
  
  
   
  
  

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scholastic preys on children. There was a book fair at my kid's school and I was told the only way to participate was to pre-fund an account electronically. After the fair was done there was a small balance left in the wallet which the company refuses to return to me.Instead, the company moved the funds over to an ***** which they say is non-refundable. I never wanted an eGift, I just wanted to let my kid participate in one book fair and purchase what was needed that one day and to be done with it.They keep sending me emails about my balance but there's nothing I can buy for such a small amount (plus shipping) and besides, my kids have all outgrown these products. I just want my money. It's my money.There is no way to opt out of the annoying emails because the company does not consider them "marketing" emails, even though they want me to spend the money left in the account, plus whatever additional cost is incurred to pay for something (that I don't need), plus shipping. That's spam!I tried to close my account (and let them keep the money) but there is no obvious way to do it in the account profile and the "help" files don't help either.I want my account balance returned to me, my account to be closed, and the emails to stop. I will soon escalate this further if no action is taken.

  Business Response

  Date: 05/19/2025

  Weve reached out directly to the customer so we can fully address their concerns.

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title:Repeated Lack of Communication and Non-Delivery Scholastic Book Clubs (Order #********)Business Name:Scholastic Book Clubs Nature of the Complaint:Product/Service Non-Delivery of Items Purchased Complaint Details:I am filing this complaint due to an unresolved issue with Scholastic Book Clubs regarding Order #********, placed over two weeks ago. I received the confirmation email, but to date, there has been no shipping update, no tracking information, and no response to my repeated messages requesting a status update.The order, placed for my child ******* *******, was to be shipped to:********* ****************************************** ****************************************** Total amount paid: $72.37 $22.37 via credit card (ending in 6756)$50.00 via Scholastic gift card Items ordered:Glow-in-the-Dark Sea Creatures with Squishy $9.99 National Geographic Kids: ***** Awesome Facts (About Animals!) $19.99 Diary of a Wimpy Kid: Hard Luck $8.99 DK Smithsonian: Ocean! $19.99 The Truth About Cats and Dogs $8.99 What is most concerning is that this is not the first time Ive encountered issues with Scholastic's customer service. On previous orders, my emails were also ignored, and communication was nonexistent until the order eventually arrived much later than expected. This ongoing lack of customer support and transparency is frustrating, particularly given that these books are for educational purposes.Desired Resolution:Immediate update on the status of Order #******** Expedited shipment of all items or a full refund if they cannot be shipped within the next few business days An official response from Scholastic acknowledging this issue and a clear plan to improve customer communication Supporting Documentation:A screenshot of the original order confirmation is attached for reference, including order summary, payment details, and shipping information.

  Business Response

  Date: 04/25/2025

  Weve reached out directly to the customer so we can fully address their concerns.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my sons school had a bookfair 4/7 -4/11 there e-wallets system was down could not be be able to purchase a bookm or anything from. the fair. they said they do not do refunds. i do not have money to order a book online. they require extra fees. i am already extremely **********. how are refunds not available . especially when your systems are down. bookfair was held at ************************ ***********, ca *****

  Business Response

  Date: 04/21/2025

  Weve reached out directly to the customer so we can fully address their concerns.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The scholastic book Faire uses an e-wallet to fund childrens accounts for the book Faire at the school. Unused funds are applied to an e-gift card after the Faire ends if they have not convinced the CHILD at checkout to donate the remaining funds to receive a sticker or eraser topper. Children should not be asked for donations as they do not understand the concept of money. The oldest of these children are 10 years of age and as young as 5. I funded my child's account in the amount of ******************************* the effort to allow her ***** to cover the 25 purchase that she wanted to make, knowing that she had 6.64 remaining from the last Faire and to protect how much they could potentially ask for as a donation after. She was instructed at the Faire that she only had 20 and wasn't able to use the full amount on her account. When attempting to get a refund of the 6.64 because this is the last year of book Faire as she's now going into middle school, I was told that they don't allow refunds. That they were funded back to me in thr form of an e gift card that can only be used on their site or at another book Faire which my child does not have any. It is unfair that they wouldn't allow her to use the e-gift card at the Faire because it was not in her ewallet but rather on an gift card. I funded the ewallet in the previous ****** and they moved her funds to an egift card, not me. Yet they are claiming it to be my responsibility to know their policies as if I knew that she wouldnt have been able to use the funds. I just want a refund of the money that they wouldn't let her use. I will not be ordering online as they suggest, incurring a delivery fee in addition to thr cost of goods which would require me to give additional funds to a company that operates a scam.

  Business Response

  Date: 04/14/2025

  Weve reached out directly to the customer so we can fully address their concerns.

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongly charged ****** as a teacher for a free book program that I was a part of I was charged this fee while my colleagues were not. If you check my yearly record with scholastic I was participating in the book program that allowed students to get ***** of books a month. I no longer work at this school and am upset that this fraudulent charge could be added to my credit.

  Business Response

  Date: 02/07/2025

  Weve reached out directly to the customer so we can fully address their concerns.

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] I was told that Scholastic was reviewing my case, that was on 2/6/25.  They were working hard to bring my account to a 0 balance.  Management  ******** ****** reached out to me to resolve the issue  but I have yet to receive a  response saying my the deliquency from my account has been removed.  Please help.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 02/13/2025

  The customer was previously informed that Book Trust was reviewing the situation. This is a separate organization which Scholastic partners with and final resolution was not available until they had finished their ****************** Trust has made a decision regarding the billing issue, and we have reached back out directly to the customer to discuss.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting them about an order that I already paid for. The accountant said the check cleared after I sent her a copy of it and that she put a note on my account. It has been over a week and now I am getting billed for it. The accountant said was never cleared and I keep getting emails saying we think this is resolved please reply if it hasnt been. I keep sending that the accountant said was has not been cleared and I am being sent bills. Nobody answers. They kept saying it was behind because of the holidays. Well, the holidays have been gone and the check cleared before the holidays. I want my account set to 0 and no more bills being sent to me.

  Business Response

  Date: 01/14/2025

  Weve reached out directly to the customer so we can fully address their concerns.

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** **********
  
  
  
   
  
  

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to add $15 to my son's e wallet for his book fair. Twice I received an error message saying the payment was not processed. On the third time I received a confirmation that the transaction was complete. Once the wallet loaded it showed $30 instead of $15. I called customer service and spoke with someone who said they did see the system error. This morning I receivec and email saying that it was no error on their part and I wouldn't be receiving a refund.

  Business Response

  Date: 11/06/2024

  Weve reached out directly to the customer so we can fully address their concerns.

  Customer Answer

  Date: 11/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. A refund has been issued. 
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I awoke to Scholastic, **** having attempted to charge me $23.26 to a virtual credit card on my Qube banking account. This particular card wasn't even being used for anything and had never been given out to anyone. The bank I use has virtual accounts you can use to segregate money for bill payments and I had recently created this one specifically to pay a credit card payment via ACH. Thankfully, when no money is assigned to the virtual account, **** doesn't let the transaction go through, so I didn't lose any money. But I have no idea how or why they were even attempting to charge this account.

  Business Response

  Date: 05/06/2024

  Weve reached out directly to the customer so we can fully address their concerns.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have used the eWallet option for my daughter's Scholastic Book Fair for a few years in a row now and for the past 2 years they said "whatever isn't used will be refunded" and I just checked those balances and they were transferred to the Gift Card. Now this year, I did not know that it was a policy that they would transfer unused funds to a Gift Card instead of creditting back what wasn't used. They haven't followed their policy to credit back my account and now this year they said "you checked a box to say you agree to this policy" and stated "Good Afternoon,Thank you for reaching out to Scholastic Book Fairs concerning your eWallet.Your ewallet has been converted to an eGift card that you can use at the Scholastic Store online. I am so sorry but eWallets are non-refundable per the below statement. Customers have to check the box acknowledging that they are non-refundable when the ewallet is created. We apologize for the inconvenience!*****"This account will no longer be usable now that my daughter is moving up to middle school and I just want my money back! Please help with this issue. I see that I'm not the only one that has experienced this confusing problem.Thank you in advance.*************************

  Business Response

  Date: 04/15/2024

  Weve reached out directly to the customer so we can fully address their concerns.

  Customer Answer

  Date: 04/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************