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Business Profile

Book Publishers

Scholastic Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Scholastic Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Scholastic Inc. has 22 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a book order for my daughter in March thru her school's book program with Scholastic. The check (dated 3/28/22 for $16) was cashed on 4/13/22, but to date I haven't received the order or a refund. I initially inquired with the school who said that Scholastic had been having delivery/order delays due to Covid. I was patient and waited until June. At this point school was finished & summer started, so I contacted Scholastic directly. I was eventually connected to ****** in accounting and spoke to her on 6/9 at 12:35 pm. She advised that she would process the information and mail me a refund check. I followed up with ****** again 7/12 at 11:12 am. Again, the same story. She was going to send the check right away. As of today's date, 8/22/22 I still have no refund. I contacted their live chat agent today and was told I need to follow up with accounting again. At this point, I feel like they're intentionally being deceitful and just want to keep my money. I've attached a front and back copy of the check.

      Business Response

      Date: 08/30/2022

      Our accounting team has reached out directly to the customer to fully address their concerns.

      Customer Answer

      Date: 09/01/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I have received Scholastic's response and will need extra time to respond. They've contacted me via email. I will follow up once the issue has been resolved.


       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Customer Answer

      Date: 09/23/2022

      Thank you for your help BBB. Scholastic sent me a refund check and this issue has been resolved. 

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 6, 2022 I received a stmt that I was entitled to a refund of $45, from 2017. I have made 7 contacts to Scholastic & have been told several times a check will be sent, yet I have yet to receive one. The last time I called on July 13, 2022, I was told a check was sent July 12th. I have not received it. I told them, if I did not receive a check in 2 weeks, I was going to file a BBB complaint. They also supposedly added 100 credits to my acct. (totaling 123). I attempted to use these ************** don't show in my acct. I am throughly disappointed in Scholastic.

      Business Response

      Date: 07/28/2022

      Our accounting team has reached out directly to the customer to fully address their concerns.

    Scholastic Inc. is BBB Accredited.

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