Reviews

This profile includes reviews for The New York Times Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The New York Times Company has 17 locations, listed below.

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  The New York Times Company

  620 Eighth Avenue New York, NY 10018-1618

  
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  New York Times

  PO Box 371456 Pittsburgh, PA 15250

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  The New York Times

  PO Box 8040 Davenport, IA 52808

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  Hoose News Service

  PO Box 1932 Bakersfield, CA 93303

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  Hoose News Service

  4304 Armour Ave Bakersfield, CA 93308

Review Details

• Review fromJon B

  Date: 05/11/2025

  3 stars
  I don't have an issue with the NY Times content. My issue is with constant delivery problems. Being located in *********, **, delivery is typically not an issue with services. However, this problem centers on a long term carrier. If you report a missed paper, the carrier takes retribution by following up with numerous papers the following day or for days. That has happened countless times, yet the *** can't seem to get this carrier to cease this unwanted behavior. It often escalates to receiving unwanted newspapers that he also delivers. Other times, you don't get your paper because the carrier is aggravated by the complaints.The key takeaway is the *** is responsible for providing their service according to a reasonable standard. I understand they use a 3rd party service. It is up to them to get these matters under control. Home delivery exists because the *** receives advertising revenue from companies that depend on their ads being seen. It has been proven that print is superior in that regard. By allowing this nonsense to fester, everyone comes out a loser.

• Review fromAlexander D

  Date: 04/05/2025

  1 star
  A few months ago, I went to pause my New York Times subscription. However, today, it was unpaused without my consent. Support claimed that this was an automatic unpause, however, I was never sent any emails confirming the pause and its term, or warning emails that it would automatically unpause. The vender refuses to refund me for this and thus I have canceled and will never be using them again!

• Review fromDixie W

  Date: 02/06/2025

  1 star
  As I read through the 40+ reviews here, I see that the issue we have is similar to the others... not reflective of the product but of business practice toward customers.We cancelled the paper (Sunday only) in the summer, 2024, and got a digital confirmation. It took 3-4 weeks for the paper to halt, but we assumed it was a communication error from the company to the deliverer. At the end of January we received a bill for $197 from a collection agency hired by ***. We were shocked by this. We had never previously heard from NYT billing either digitally or by mail. No hint that there was any issue. Because we didn't print or even save the digital confirmation, we have no legs to stand on. So, after talking to a contentious employee in the *** billing office, we made the payment so as to avoid an impact to our credit. This is poor business practice, especially for such a long-standing, reputable company. They should have contacted us directly much earlier to address the issue.

• Review fromAddison E

  Date: 12/01/2024

  2 stars
  The product is, obviously, fine. However, their home delivery service is at best a broken service, and feels more like a way to give them money with no guarantee of receiving the product you paid for.I'm in a large city, and was easily able to set up Sunday paper home delivery for $20 a month. The first didn't arrive, I submitted a refund request/notice that my paper wasn't delivered. Second week, doesn't arrive, so I call roughly three times over the next week to figure out what's going on. They assure me they've contacted the local distributor and fixed the issue. The paper arrives week three! They figured it out! Then, of course it doesn't arrive week four. I cancel my *************** wife, who I live with, subscribes with her own account. It arrives week one without her having to call or anythin. Week two, it doesn't arrive, of course.The home delivery system does not work, and you will not fix it by calling and having them address the problem. *** customer service will say they fixed the problem, and it won't be fixed. Do not buy a home delivery subscription unless you're ready for having to call constantly for the hope they maybe deliver your ******** be clear, there is a refund system that works and a cancellation system that works. But it's absurd that they advertise a home delivery service that they have no way to guarantee will function at its most basic level. There seriously needs to be some evaluation of this service, because looking around online, I'm not alone with my issues. It's a real problem to advertise a service that does not function and NYT is unable or unwilling to make function.

• Review fromAditya S

  Date: 10/25/2024

  3 stars
  Be aware of the cancellation procedure for introductory rates (read my review), make sure you receive an email confirmation of cancellation, otherwise you may not have cancelled. The New York Times has nice content and a good introductory subscription offer, something like $1 a month for online. You need to remember to click cancel in your account before the renewal occurs if you don't want to be renewed at the full price. However, there is one important thing to know. Clicking on "cancel" is not enough to cancel your subscription. After you click cancel, some offers for reduced price will show up. You must decline those offers. If you do not, the cancellation will not go through. In my case, I did not click decline on those offers, so I did not realize my cancellation was not complete. I was charged a full price subscription renewal. I called customer service and asked for a refund. Initially they said it was not refundable. I explained the situation, that I had in fact clicked cancel and simply ignored those popups. They still said that it was not refundable. I acknowledged that I knew they were just doing their job, and asked if there was anybody else who could provide me the refund. They still said it was not refundable. I said okay, but that I was going to lodge a complaint with the BBB since I had clicked cancel. They finally agreed to "look closer at my account" which involved talking to a manager who finally approved the refund. I informed them that the New York Times should change the cancellation interface, because if they require someone to go through declining offers after clicking cancel before they accept the cancellation, that they might end up with a lawsuit. I finally got my refund, but I should not have had to go through more than clicking cancel. So I am giving three stars and warning by review.

• Review fromJosh S

  Date: 10/16/2024

  1 star
  They are now trying to bait and switch. I canceled my sub and received a lower offer email. Four bucks per month for a one year. Then the renewal rate of seventeen. But when I went to the online site to resubscribe, the fine print said twenty-three instead of seventeen after the one year. I spoke to customer service who couldn't help me and told me to sign up again and cancel after a year.The problem is that people are going to assume the lower price and sign up not reading the fine print and in one year get billed a larger bill. The difference isn't a big deal to me but I hardly use the service except for maybe once a week or once a month article that looks interesting.

• Review fromJoyce L

  Date: 09/20/2024

  1 star
  As per a subscription order confirmation at the beginning of the month we were to receive a Fri., Sat. ***. paper, starting 2 weeks after the confirmation to us. They have not delivered any papers two weeks on. After speaking with '***' he stated that they processed the funds & that they would not send the papers, but he would gladly sign us up again starting at the end of the month on a new plan. I have the 3 emails stating that we were to start receiving papers 2 weeks ago and for a special price. I canceled our subscription today since he said we would not get the special cost and that I should be just fine with not receiving what we already paid for. This is a shame for we really wanted the paper, but I am not going to pay for items that do not come and to be told verbally that they are now not accepting the confirmed contract that they sent to me. And that they are only stating this verbally, not in writing in an email. What has happened to one of the best News Papers in *******. This is a disgrace.

• Review fromRebecca W

  Date: 09/16/2024

  1 star
  I should have came to BBB before getting a subscription. Don't do it.Sept. 9th started my home delivery subscription. The amount pulled from my account that day.Sept. 13th, I called my bank to make sure the account was accurate. It had more money than it should. They said all was correct. I contacted New York Times next because I hadnt recieved a single paper. They informed me that they moved my subscription start date to the 16th of Sept. Without my approval. I realized this was why my account had more money. They refunded the first charge without notifying me. I also found out my paper would be delayed 7 to 10 business days. I asked to switch to digital only for $*****. They said okay and canceled my home delivery and charged me $*****. I authorized only the $***** charge. It pulled that same day.Sept. 16th. I wake up to my account charged by ********************** again for an Aditional $30. I called New York Times they hung up on me. I called again, asked to be transfered to supervisor. I told them they illegally took money my from my account for a service I canceled on the 13th of Sept. They said they would refund it. But it will take 7-10 business days.Like many Americans I have limited leeway with my finances. New York Times was a luxury for me. I budgeted $***** into my bills. The additional unauthorized $30 charge took money from another bill that is due this week. I asked them to refund my account within 3 business days to avoid a late fee for my other bill and they said that it's 7 to 10 business days due to their processing AND it was up to my bank. So in other words, no.I asked them to credit my new york Times account the late fee amount so I can recoupe the lost money that way. They said no. I asked them to push through the refund, cancel my subscription and refund me the ***** as well. New York Times canceled my subscription, we will see about the $30, but they didn't refund me my $*****. In the end I called my bank and filed a claim.

• Review fromBonnie G

  Date: 07/31/2024

  1 star
  AWFUL. I tried a trial subscription for $4 a month and when it jumped up to $25, I called to cancel. The rep told me they'd hate to lose me as a customer, and would I stay at the promotional rate of $6 per month? I agreed. The next month, and the next, they charged me $25 again. I called to complain, and they said they would reverse the charge, but the $6 rate promotion was no longer available and would I be okay with $8. I said yes, like a fool. They just charged me $25 again. I am cancelling these guys today. It is ridiculous. How do you expect people to continue to trust your paper when you a blatantly lying and stealing money from your subscribers? I am a struggling single parent, and that money comes from my $50 "fun" budget. I could have taken my kids out for ice cream, gotten a few coffees, or gone to the movies for that money. But now I am stuck at home with empty pockets. I am so angry with this poorly run company.

• Review fromEmily B

  Date: 07/16/2024

  1 star
  This company is absolutely horrible. Even though you've canceled their subscription, they claim that that you didn't and they will take your money and not give it back