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Business Profile

Publishers

RELX Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers.

Complaints

This profile includes complaints for RELX Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

RELX Inc. has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • RELX Inc.

      230 Park Avenue, 7th Floor New York, NY 10169-0935

    • RELX Inc.

      125 Park Avenue 23rd Floor New York, NY 10017

    • RELX Inc.

      555 Middle Creek Pkwy #1 Colorado Springs, CO 80921-3784

    • Vitalchek.com

      . Birmingham, AL 35205

    • RELX Inc.

      905 King Street W, 4th Floor, Toronto, ON M6K 3G9

    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my name is *************************. I was reaching out because I have been getting several calls on my personal phone from this company clients. They are complaining about the company over charging them for subscriptions the client didn't sign up for. One customer stated she called her bank and they provided my personal phone ************ to them. This is an urgent matter for myself and their clients. I believe the customers should be able to get in contact with the company who is taking their money. I also will like to get my personal phone number back to my day to day calls.

      Business Response

      Date: 09/28/2023

      This correspondence is in response to the complaint LexisNexis Risk ************** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time

    • Initial Complaint

      Date:09/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for a subscription that was cancelled several times. In addition, this website does not allow you to delete your credit card information prior to charging you, making it impossible to prevent the inappropriate charging. I sent no less than 5 emails canceling the free trial in addition to following their instructions for cancellation,

      Business Response

      Date: 09/21/2023

      This correspondence is in response to the complaint LexisNexis Risk ************** ("LexisNexis") received from your office on 09/21/2023. Please be advised that LexisNexis has carefully reviewed ****************************** concerns and provided a response directly to her via mail to the address provided in this complaint. If ************************** has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:08/21/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a birth certificate a year ago for my daughter. I have inquired three times about where it was or to get my money back. No one will answer my emails appropriately. They said they will not give me a refund, but they will not tell me where the birth certificate is. I already went to the Register of Deeds to get one because this has taken so long. Their email is **************************************************

      Business Response

      Date: 09/20/2023

      Hello,

      Thank you for your feedback, we sincerely apologize for any inconvenience you may have experienced. After reviewing your order, we see your order has been shipped as of September 8, 2023. We hope you have received your order. Unfortunately, there are several agencies that have experienced delays in processing. **************************** is one of those agencies that has experienced delays. Again we do apologize for the inconvenience and appreciate your business. 

      Best Regards,

      Vitalchek Customer Support

      Customer Answer

      Date: 10/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I have yet to receive this. I emailed again on 10/01 to inquire about where it was, and they said they couldnt find it in the system. I sent the information, and a follow up, with no response. I have already went downtown and paid for another. I want a refund. 14 months and ignoring emails is unacceptable.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

    • Initial Complaint

      Date:08/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a birth certificate in February so I would have it in time to renew my license in July They have not sent anything and are impossible to reach by phone or on their website I had to get one from another company and would like my certificate or a refund

      Customer Answer

      Date: 08/27/2023

      Better Business Bureau:

      At this time, I have not been contacted by RELX Inc. regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* engages in deceitful business practices by not informing customers of the requirements to obtain their legal documents before purchasing. Nowhere on their website does it state that a notary's signature is required to receive your documents UNTIL you pay for *********'s services. ********* does not offer notarization services, and as such YOU RECEIVE NO PRODUCT FROM ********* WITHOUT THE USE OF AN ADDITIONAL 3RD PARTY SERVICE. *********'s "Why *********" website page states the following: "Unlike other advertised online services, we wont hide any part of our process or fees from you. We work closely with our agencies to submit your information directly to them, and they in turn prepare and ship your certificate to you." (supporting documentation attached, "********* 3.png"). Additionally, their website states "No unexplained fees, ever," though you can not obtain your documents unless you pay a fee to a third party. I am requesting a full refund immediately for order *********.

    • Initial Complaint

      Date:02/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Making unauthorized charges on my credit card. Have no business dealings with this company whatsoever!

      Business Response

      Date: 02/16/2023

      This correspondence is in response to the complaint LexisNexis Risk ************** ("LexisNexis") received from your office on 02/02/2023 & 02/16/2023. Please be advised that LexisNexis has carefully reviewed ******************************* concerns and will provide a response directly to *************************** via mail to the address provided in this complaint. If *************************** has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased the ***** PN examination book almost one year ago when I started nursing school. Recently went to scratch off the acces code to get the online practice tests. The code would not properly scrape off. I could only read 9 digits. Called customer support, even with the 9 digits and isbn code from the book they refused to help. Saying a receipt of purchase was the only way to get a code. I was put on hold for nearly an hour with them trying to find someone higher up who could help. They never ***** off hold.

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I simply cannot get a good thorough explanation on why I cannot be refunded for my books Im not able to access on their website. I did not receive step-by-step instructions, nor did I receive any callbacks from voicemails and emails through their website.

      Customer Answer

      Date: 01/29/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding RELX Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *************************

    • Initial Complaint

      Date:08/25/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalchek is the ONLY 3rd party authorized in providing a Death Certificate's due to backlogs & the Covid crisis. ****** Employee's Retirement system, refused to accept the Offical Death Certificate from VitalChek due to missing SSN# ("xxxxx"). If a standard is mandated on what should be filled out on an Official Death Certificate, then why isn't VitalChek complying? I've been more than patient in my attempts to get the Death Certificate amended by VitalChek. E-mails after e-mails sent and problem is still unresolved. I originally attached the letter from *****'s to VitalChek as proof to correct. But apparently something is going on behind closed doors that's not resolving the problem. ****** advised that I get ahold of the attending physician or funeral director. First off, there was no funeral and therefore no funeral director was required.

      Customer Answer

      Date: 09/18/2022

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding RELX Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/04/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased many books through Elsevier claiming both print an online access.Recently Elsevier has changed online platforms and are holding online access to 40% of my textbooks hostage until I can provide proof of purchase ISBNs and codes proving that these books are mine. I have sent many photos of these items requested and attempted to contact customer service by phone and every time I have been disconnected due to unavailable personnel to accept calls. Additionally I have sent many emails back-and-forth trying to get my textbook access back online to no avail. I have asked for a phone number to call somebody in customer service during these email conversations and have not been provided a phone number to speak to somebody. I am a medical resident working over ********************************************************************************************************************** harming my education for a product that I have paid in full for.

      Customer Answer

      Date: 08/12/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** **********



       

    RELX Inc. is NOT a BBB Accredited Business.

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