Radio Stations
SiriusXM RadioHeadquarters
This business is NOT BBB Accredited.
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Important information
- Customer Complaint:Complaints filed with the BBB allege that this firm has overcharged consumer's accounts and incorrectly billed consumers for various services. Consumers report having difficulty resolving these problems with customer service. Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.
Complaints
This profile includes complaints for SiriusXM Radio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,252 total complaints in the last 3 years.
- 394 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/12/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sirius XM telemarketers and salespeople have used an automated system to continuously call. Upon answering the calls, as it is close to my renewal, the automated system either disconnects when answered or says that there is a 30 second wait period for a live agent. 30 seconds became 3 minutes on one call and even longer on another. Due to not being able to renew via this method, I called the numbers visible in caller ID. The same things occurred. a recording and no live person and the automated system was unable to assist. Following the calls on Monday, July 10, 2023, were texts on July 11, 2023. all of these actions are a nuisance with no resolve.Please look at the photos. The account covers two vehicles and are attached to the last four of the phone number that ends in **** and the last name "******".Business Response
Date: 07/14/2023
**** *** ****
****** ******** ****** ******* ************ ********
********
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*** *** ********* ** ****************************************
Hello Mediator,
Thank you for contacting SiriusXM on **** ******* behalf. We regret that her experience led to a complaint with your agency. After review, **** ******* complaint regarding being contacted resulted from ******** calls concerning the balance due on her account after the renewal of two monthly promotional rate subscriptions.
On July 1, 2023, the Music & Entertainment monthly promotional rate subscription, which was purchased for the 2015 ****** and the 2016 Hyundai,was automatically renewed; however, we could not charge the credit card on file, and when payment was not received, the automated reminder calls started. A member of our Corporate Solutions Team spoke with **************** and informed her that the two subscriptions on the account automatically renewed on July 1, 2023, but we could not charge the credit card on file. When payment was not received, she received our automated reminder calls. ***************** updated the credit card on file and made a payment for the owed balance. We advised ***************** that her subscription would renew on August 1,2023. Should she have any further questions or concerns, we ask that she contact us utilizing the contact information below.
We have taken appropriate measures to address **** ****************************** youd like to contact us regarding this matter, please use the information below.
SIRIUSXM Radio Inc.
*** ***************
******************************************
********** ******** ********
*************************************************
**** *****
********* ** *****
Sincerely,
*********************************
SiriusXM Corporate Solutions Team
************** ******* **Customer Answer
Date: 07/26/2023
Better Business Bureau:
I received an email saying that I did not respond to the BBB's email on 7/14 and now the complaint is closed. This is inaccurate. I responded on 7/15 to the email I received. Just as when I filed the initial complaint with the BBB and had to submit it multiple times, there must have been issues again. The site is providing an inaccurate submission message. I caled and shared such information over the phone.
Whereas I am truly appreciative in the mediation by the BBB on my behalf, I am not pleased with the technical issues of the website.
In addition, the assistance received from Sirius and the time it took to get the issue resolved lacked organization. The responder, *********************************, a person who I had absolutely no contact with, reported a resolution that was less than accurate. Never the less, the calls have stopped. We received no additional offers or renewals than those negotiated in October of 2022.
Thank you,
**************************************
Show me and I may forget. Teach me and I will learn. Involve me and I will understand.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
Date:07/09/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My (separated) husband had an account that I paid for. He canceled that account in April. ********************** shows that at their end as well. I have still been charged every month. Bank statement attached. I don't have another account that I am aware of. Sirius refused any help because that account showed closed. I asked if they could look up by card number and they refused to reply. I asked if they were going to continue to charge my card even though I revoked my permission and they refused to answer that too. Unless I could cough of details of this account that I have no idea about they are prepared to keep charging me until the end of time. I spent over an hour with various Sirius bots and live agents with no help.Business Response
Date: 07/13/2023
**** *** ****
****** ******** ****** ******* ************ ********
********
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*** *** ********* ** ***************************
Hello Mediator,
Thank you for contacting SiriusXM regarding the complaint of **************** We regret that her recent experience led to a complaint with your agency. After researching *** ***** issue and reviewing the banking statements she provided, it was found that her complaint regarding charges to her credit card resulted from the automatic renewal of a 90-day free trial from ****** for SiriusXM.
A member of our Corporate Solutions Team spoke with ************ and explained that we are not able to cancel this service as we cannot access ****** accounts, and she would have to reach out to ****** to do so. We provided ************ with the ****** phone number to reach out and cancel the service.
We have taken appropriate measures to address *** **************************** youd like to contact us regarding this matter, please use the information listed below.
SIRIUSXM Radio Inc.
*** ***************
******************************************
********** ******** ********
*************************************************
**** *****
********* ** *****
Sincerely,
*********************************
******** ********* ********* ****
************** ******* **Customer Answer
Date: 07/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I was not provided with a phone number for Google. I was provided the generic ************** webpage. Which has nothing to do with Sirius Radio, but is there very basic webpage. Our call was recorded, so SiriusXM can demonstrate they did not provide viable contact information. I understand this was apparently subscribed through another channel ******** but this is their service. They don't have real contact information for the company selling their subscriptions? They have a business relationship there. Why can't they help again? I can't be the first person who doesn't have the account information but is still being charged every month.[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************
Business Response
Date: 07/19/2023
**** *** ****
****** ******** ****** ******* ************ ********
********
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*** *** ********* ** ***************************
Hello Mediator,
We are in receipt of *** ***** rejection concerning her ****** account.
We want to take the time to apologize for the miscommunication regarding the information provided to ************* The phone number was not provided to her then;it was only the email address. SiriusXM representatives cannot cancel this service as this is a 3rd party offer, and she would have to reach out to ****** at ************ or by email at support.google.com.
We have taken appropriate measures to address *** **********;concerns. If youd like to contact us regarding this matter, please use the information listed below.
******** ***** ****
*** ***************
******************************************
********** ******** ********
*************************************************
**** *****
********* ** *****
**********
*********************************
******** ********* ********* ****
************** ******* **Customer Answer
Date: 07/19/2023
They did NOT provide an email address either. All they gave me was ******.com/help. That is ridiculously inadequate. They can listen to the call they recorded and hear that I am correct in what I am relaying.
I just had my bank block the charge as I don't know how to get ahold of the correct ****** people for an account I never established. So, this matter is resolved, but SiriusXM was no help.
Thank you BB for your assistance here.
***************
Initial Complaint
Date:06/28/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used Sirius XM satelite radio and when my promotional subscription ended on Dec 04, 2021 I called and spoke to a representative who told me I would be keeping my original promotional price and then today almost 2 years later I see that Sirius XM has been charging me $23.05 Monthly since then I have incured $414.21 for an 18 month period. I want my money back. ****Business Response
Date: 07/07/2023
July 7, 2023
Better Business Bureau Serving Metropolitan ********
Mediator
********************************************************************************
Re: BBB Complaint ID ********, ***********************
Hello Mediator,
Thank you for contacting SiriusXM regarding the complaint of ************************************ We regret that his recent experience led to a complaint with your agency. After review, it was found that *** ******** complaint regarding charges to his credit card resulted from the automatic renewal of his subscription at the rates in effect at the time of each renewal. Per our terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal until the subscriber calls us to cancel.
On December 4, 2020, ****************** contacted us requesting to cancel his subscription. In lieu of cancellation, he accepted a 12-month promotional rate subscription for $60.00 plus fees and taxes. Agents advise subscribers of the automatic renewal of their subscription at the point of sale, and an email was sent to confirm the transaction, including automatic renewal information. On December 4, 2021, at the end of the promotional rate term, his subscription automatically renewed to a full-priced package that bills on a monthly term, charging $21.84 to the credit card on file. His subscription subsequently renewed at the end of each renewal term, charging a $21.84 credit card on file through to April 4, 2023, when he was charged $23.05 due to a price increase on this date and upon the May and June renewals.
A member of our Corporate Solutions Team reached out to ****************** to further discuss his complaint. We reviewed the terms and conditions in the Customer Agreement, including automatic renewal at current rates. We explained that we could not refund him for the time used after renewal, but as a one-time courtesy, we offered him a refund of $249.99, which he accepted. On June 30, 2023, a refund of $249.99 was issued to his credit card ending in ****. Should ****************** have any additional questions or concerns, we ask that he contact us utilizing the information below.
We have taken appropriate measures to address *** *************;concerns. If youd like to contact us regarding this matter, please use the information listed below.
******** ***** ****
*** ***************
******************************************
********** ******** ********
*************************************************
**** *****
********* ** *****
**********
*********************************
******** ********* ********* ****
************** ******* **Initial Complaint
Date:06/24/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
According to Siriusxm Radio, I signed up for a trial period, and then (as you can guess--what slimy businesses attempt relentlessly to do to any naive customer trying out their service which is hoping they forget to cancel the subscription -- in this case it must be 7 days prior -- so they can charge you they're monthly subscription amount). I'm completely aware of this tactic and refuse to sign up for trial periods all together. I've never downloaded their app, in fact (I'm writing this from my wife's iphone) but I own an Android which doesn't look as though they offer an app for Android users. I did not sign up for this trial, there's absolutely no reason I would I do not own any of their equipment or ever plan to, they charged my for the month of may and keep trying to charge me the month of June. I've gone on they're website and cancelled this subscription that I was unknowingly subscribed to, and they said they'll be sending me the bill of how much I owe them!! Other music streaming apps are able to tell whether the customer has ever actually used their service, I'm betting they're able to too. What I would like is a refund for the month of May, and whatever amount due be dropped immediately. Look into my account that is under ********************** and see how much of your service was actually used by me and please respond to this with a fair solution, the only one that seems appropriate for the mistake that was made on your end from the very beginning.Business Response
Date: 07/05/2023
**** ** ****
****** ******** ****** ******* ************ ********
********
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*** *** ********* ** ***********************************
Hello Mediator,
Thank you for contacting SiriusXM regarding the complaint of ********************** We regret that his recent experience led to a complaint with your agency. After researching **************** account, it was found that his complaint was regarding being billed after signing up for a free trial internet subscription.
On January 24, 2023, via our ********************** ************** activated a Platinum streaming 4-month trial and added his credit card ending in **** to the account for future renewals. During the purchase of a subscription, customers are presented with automatic renewal information. After the purchase is completed, subscribers are sent an email confirmation which includes automatic renewal information and upcoming renewal charges. On May 25, 2023, at the end of the 4-month trial, **************** subscription automatically renewed at our then-current rate. However, we were unable to charge the $11.96 balance to the credit card on file. On June 21, 2023, when payment was not received, the subscription was suspended for nonpayment, leaving a $10.36 balance for used time since renewal on June 24,2023. A $5.00 late fee was added, bringing the balance to $15.36, and his subscription was canceled as requested.
A member of our Corporate Solutions Team made several attempts via phone and email to contact ************** to further discuss his complaint; however,to date, we have yet to be successful in speaking with him. As we have been unable to speak with *************, we would like to advise him that we have credited his account to reflect a $0 balance. We remain available should ************** wish to discuss this matter further.
We have taken appropriate measures to address *** ***************************** youd like to contact us regarding this matter, please use the information listed below.
******** ***** ****
*** ***************
******************************************
********** ******** ********
*************************************************
**** *****
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**********
*********************************
******** ********* ********* ****
************** ******* **Initial Complaint
Date:06/21/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 2023 ****** Camry and it came with a trial subscription for SiriusXM Radio (Radio ID: *********. I never used this service as I already use other services for music. They called me while I was driving to attempt to convince me to purchase a subscription for additional service. I told the caller that I was driving and could not focus on a phone call and that he could send me an email about the promotion, and I would look at it later. Apparently, to him this meant I would like to make the purchase now. I received a bill for a price that he never even mentioned for a service that I never fully committed to. I would like them to clear this debt and refrain from ever contacting me again as I will NEVER use their service.Business Response
Date: 06/30/2023
**** *** ****
****** ******** ****** ******* ************ ********
********
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*** *** ********* ** ****************************
Hello Mediator,
Thank you for contacting SiriusXM regarding the complaint of ******************** We regret that his recent experience led to a complaint with your agency. After review, it was found that ************** complaint is regarding receiving a bill for service that was not authorized.
On February 3, 2023, a Platinum 3-month complimentary trial subscription was activated for ************** with the purchase of his vehicle. ******************** representatives may contact subscribers offering special service offers to invite them to remain with SiriusXM. On April 25, 2023, we contacted **************, who decided not to extend his service at that time as he was driving and unable to speak with us. He requested that an email be sent to him with the offers. However, at that time, the agent incorrectly processed and extension of the service by adding a 6-month plan totaling $38.76 to begin on May 3, 2023, at the end of his trial. The subscription began on May 3, 2023, and an eBill was sent for $38.76. On June 14,2023, when payment was not received, the subscription was suspended for non-pay, leaving a balance of $8.84 for used time. A $5.00 late fee was added, bringing the balance to $14.17.
We want to advise ************** that his account has been closed and credited to reflect a $0 balance. We have updated our records with ************** request not to contact him; however, while we make every effort to honor his request as soon as possible, it can take up to 5 business days for phone calls, 10 business days for an email and up to ************************************************* all our systems. We apologize for any inconvenience ************** experienced and ask that he contact us using the contact information below should he have further questions or concerns.
We have taken appropriate measures to address *******************;concerns. If youd like to contact us regarding this matter, please use the information listed below.
SIRIUSXM Radio Inc.
*** ***************
******************************************
********** ******** ********
*************************************************
**** *****
********* ** *****
**********
*********************************
******** ********* ********* ****
************** ******* **Initial Complaint
Date:06/19/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
thiefs money grabing thiefs my account was canceled in april and in april and may you stiled money from my accountthen when i said soething it was give back but then you stole it again in june so now i guess to get you to siop stealing my money i am going to have to hire a driver as i am legally blind to take me to the bank cancel my account and get a new one then i am going to file a complait with the bbb along with teelling everyone what kind of company this is Apr 5, 2023********************* ************ ** ***** *********************** ** ************************* ************ ** ***** *********************** ** ************************* ************ ** ***** ******************* ***** *** **** ******** *** ** ************************* ************ ** ***** ******************** taken out againBusiness Response
Date: 06/29/2023
**** *** ****
****** ******** ****** ******* ************ ********
********
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*** *** ********* ** ********* *********************
Hello Mediator,
Thank you for contacting SiriusXM regarding the complaint of ********************** We regret that her recent experience led to a complaint with your agency. After reviewing ***************** account, it was found that her complaint is regarding charges related to the automatic renewal of her subscription after she claims to have requested cancellation in April 2023. We were unable to locate her cancellation request. Per the term and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal until the subscriber contacts us to cancel.
On June 5, 2023, the Platinum monthly subscription associated with her **** GMC ****** automatically renewed, charging the credit card on file $29.12. On June 6, 2023, as requested, the subscription was canceled, leaving a credit balance of $28.16 for unused time. An additional credit of $30.08 was provided, and on June 8, 2023, a refund of $58.24 for the May and June charges was issued.
A member of our Corporate Solutions Team reached out to *************** to further discuss her complaint. She stated that she purchased a new vehicle with a trial subscription,and her husband purchased a subscription for that vehicle, and the ****** should have been canceled. We advised ************** that we will issue an additional refund of $29.12, as this amount,combined with the $52.24 already refunded, totals the charges from April to June 2023. Should *************** have any additional questions or concerns, we ask that she contact us utilizing the information below.
We have taken appropriate measures to address **** ***********;concerns. If youd like to contact us regarding this matter, please use the information listed below.
******** ***** ****
*** ***************
******************************************
********** ******** ********
*************************************************
**** *****
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************** ******* **Customer Answer
Date: 07/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
Date:06/11/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sirius xm has a partnership with walmart + I went to sign up It directed me to sirius xm after going through the prompts It states I am not eligible. I was offered 3 months by sirius xm... It does not state the code was invalid, when I inquired they claim walmart has to send them information. I asked why specifically and was not given a reason. It is complete bait and switch. I have the promo code which means I am eligible but hate how sirius xm did a complete bait and switchBusiness Response
Date: 06/20/2023
**** *** ****
****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****
Re: BBB Complaint ID ********* ******* *****
Hello
Mediator,
Thank you for contacting
SiriusXM regarding the complaint of ******* *****. We regret that her recent
experience led to a complaint with your agency.
After review, *** *****’ complaint is regarding ********* ******* **** ******** offer.
A member of our Corporate Solutions
Team reached out to *** ***** to further discuss her complaint. *** ***** stated that she went through all
the prompts and was not eligible. We
advised her that the offer is available online only and is valid only on inactive
radios that have not had service in the past 12 months. It was determined that her radio had been previously
active, which deemed it ineligible. As a
one-time courtesy, we provided her with six months of service at no cost. Should *** ***** have any additional
questions or concerns, we ask that she contact us utilizing the information below.
We have taken appropriate measures to address *** *****’ concerns. If you’d like to contact us regarding
this matter, please use the information listed below.
SIRIUSXM Radio Inc.
*** *** ****
****************************
********** ******** ********
**** ****** ** *** ********
**** *****
*** ***** ** *****
Sincerely,
********* *******
****** ** ********* ********* ****
************** ******* **Initial Complaint
Date:06/10/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 18th, 2023, I went on to SiriusXM website to chat with someone about activating my radio again. The rep that I was chatting with advised that I would get the same package as I had prior. I accepted an offer of $78. I was chatting with the rep wile home, So I was unable to verify if the radio was active until the next day. The radio was still not active. So, I called them since I was now driving, and advised that my radio was still not activated. They verified my account and stated they are showing active. They asked me to verify my Radio ID at which they said that they didn’t show that ID I gave them as an active radio. He then asked me to verify my name and I gave it to him. He then asked, “Who is Josh Velez?” I advised him that was my brother. I said he lives in FL. Why? He said that my number was associated with his account. So, I asked why? He stated that was how it was set up. Then I said so I was charged $78 on my credit card. Where is that payment? He then asked me for the last 4 digits of the credit card, at which I gave it to him. He stated that the credit card has been tied to my brother’s account. When I asked why is this happening? I gave the guy in chat my Radio ID and he read it back to me. No one could answer the question. He then advised that he could move the credit card info to my account and delete it from my brother’s. So, I asked him to get mine activated please. He got it activated while on the phone but then I noticed that the MLB channels were showing as not subscribed. The rep advised that it would be an additional $75 to add it. I did not agree with that since that was not what was offered to me when I signed up. I did not agree for that package. He stated that there were no other options. So I requested to cancel my account. I asked the rep to make sure that my number is also deleted from that other account as that was not my account. He advised it was done.
I find it to be unprofessional that SiriusXM does not stand by their word of being a company I would be able to trust. I gave them personal information (my credit card and contact number.) that was put on someone else’s account. WHY? No one could give me an answer. How can they be trusted? Especially mishandling personal information.Business Response
Date: 06/19/2023
**** *** ****
****** ******** ****** ******* ************ *** ****
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*** ***** ** *****
*** *** ********* ** ******** ******* *****
Hello Mediator,
Thank you for
contacting SiriusXM regarding the complaint of ******* *****. We regret that his
recent experience led to a complaint with your agency. After
researching *** ******s account, it was found that his complaint regarding a charge
to his credit card on his brother’s account was due to his phone number being
listed on his brother’s account, in addition to an agent error.
On May 17, 2023, *** ***** contacted
us via our chat option inquiring about a $6.00 per month offer he received. He was transferred to an agent to assist, and
a secure form was sent to verify his account.
*** ***** also provided the radio id to which he wanted the subscription
applied and asked if he could pay for the year upfront, which he was advised he
could. The agent set up the Music Showcase
12- month for a $60.00 promotional rate subscription; however, the subscription
was changed on a radio id ending in ****, which was also a Dodge Ram, and the
$78.49 was applied to *** ******s credit card.
On May 18, 2023, *** ***** contacted us as he was not getting service to
his radio. It was then determined that
the incorrect radio id was activated. The subscription was canceled on the
incorrect radio, the $78.49 was transferred to *** ******s account, and the
Music showcase subscription was activated on a radio id ending in ****. A
refresh signal was sent, and *** ***** stated that he was not getting all his
channels. The agent explained that his previous
subscription was a Platinum package, and the Music Showcase package has a reduced
channel lineup compared to our Platinum package. We advised him that we have a 12-month promotional
rate subscription for the Platinum package for $107.00 plus fees and
taxes. At this time, *** ***** requested
to have his service canceled and a refund issued.
A member of our Corporate Solutions
Team spoke with *** ***** and further discussed his complaint. We apologized for any frustrations he experienced. We confirmed that the $78.49 refund was
issued, and as a one-time courtesy, we provided him with a Platinum 12-month
subscription at no cost. Automatic
renewal information was disclosed, and a confirmation email containing the
details of the transaction, including the automatic renewal information, was
sent to him on June 16, 2023. Should *** ***** have any additional questions or concerns, we ask that he contact us
utilizing our information below.
We have taken appropriate measures to address *** ******* concerns. If you’d like to contact us regarding
this matter, please use the information listed below.
******** ***** ****
*** *** ****
****************************
********** ******** ********
**** ****** ** *** ********
**** *****
*** ***** ** *****Sincerely,
********* *******
****** ** ********* ********* ****
************** ******* **Customer Answer
Date: 06/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* *****
Initial Complaint
Date:06/08/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SiriusXM has a deal with auto dealerships in which cars come with a free trial of SiriusXM. Which is fine, but then they proceed to ******* you with unwanted junk mailings to get you to subscribe. This has been going on for a decade with ** -- ******** a new car every two to three years and get sucked into this paper equivalent of annoying telemarketing calls every time ********. It's a major hassle to get them to stop. We haven't even leased ************ yet and they've just sent ** another piece of junk mail about locking in two years of savings with a limited-time offer. As I've told them repeatedly over the years, we do not want to subscribe -- we use Spotify -- nor do we want a paper flood of unsolicited junk mail. Besides being annoying, it's environmentally irresponsible as it wastes trees plus water and energy used in the manufacturing process, among other things. SiriusXM needs to take ** permanently off their mailing list. All companies should be required to have a Do Not Mail opt-out page prominently displayed on their websites and on each mailing.Customer Answer
Date: 06/14/2023
Better Business Bureau:
Hello -- tried to forward this yesterday but not sure if it went through. Below are SiriusXM's response to me from the BBB complaint, and my response to them. I'm just sharing it with the BBB and not asking for further action at this time.
This is pretty similar to the responses I've gotten in the past when I've emailed them to try to stop the junk mail. It comes across as a "canned" response as SiriusXM refers to our "account" yet we've never set up and account with ********************** and we've never subscribed. Maybe SiriusXM creates an account themselves for every free trial that is automatically assigned to new car leases/purchases, but we've never subscribed or created an account ourselves. It also refers to them still sending "important service-related" mailings, which is not needed in our case as we are not subscribers so there's nothing to service.
I'm not holding my breath over the rep saying the mailings will stop in ***** days and that the stop-mail is effective for three years. Our last lease was fall 2021; I contacted them in October ********************************************************************** January 2022. And we just got another junk-mail piece yesterday -- that's less than three years. Plus we may be leasing another car before October which I assume will come with another automatic free trial of SiriusXM if they're still doing that marketing tactic. I'm hoping they will actually honor what the rep wrote yesterday about stopping mail to our current address for three years. If they don't, I will be back in touch with the BBB.
Thanks very much for your time!
***************************
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Business Response
Date: 08/01/2023
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********************************************************************************
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Hello Mediator,
Thank you for contacting SiriusXM regarding the complaint of **************************** We regret that his recent experience led to a complaint with your agency.
******************** filed this complaint on June 8, 2023, requesting no further mailings from us. At that time,we set a Global Do Not Contact request; however, upon receiving this complaint back today and reviewing his accounts, it was determined that a system glitch caused his mailing address to have opted back into our systems. With the purchase of his 2023 Buick Encore GX,a new account was created to provide him with a Platinum 3-month complimentary trial subscription. We have placed a Global Do Not Contact on his account ending in 4848. We apologize for any additional inconvenience ******************** experienced, as this is certainly not our intended outcome.
We have taken appropriate measures to address Mr. ******************************** youd like to contact us regarding this matter, please use the information below.
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Sincerely,
*********************************
******** ********* ********* ****
************** ******* **Customer Answer
Date: 09/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
Date:06/05/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SiriusXM offered a $70 rebates on their players. I puchased two of these. I completed all forms correctly and activated services all within the guidelines provided. I submitted on time. The form clearly says on the business line that the check will be made out in the business name. I received the check last week on 6/2/23. It was for half the amount of $70 not $140. They also put the check in my personal name instead of business so its useless. I contacted the customer service line and ended up in "india". It took half an hour to get through to them as customer service is SUPER hidden and not available when you call the number. I explained that I needed a check recut and she hung up on me. I called back 30 minutes later and this time the receiver was picked up on and hung up immediately. All original submits were mailed in. THere is no email to contact them.Business Response
Date: 06/14/2023
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Hello
Mediator,
Thank you for contacting SiriusXM regarding the complaint of ***** *******. We regret that his recent experience led to a complaint with your
agency. After review, it was found that *** *******’s complaint is regarding two rebate checks he was supposed to have received
on his SiriusXM Music for Business account.
SiriusXM Radio Inc. is not responsible for lost, late, incomplete, illegible,
postage-due, or transmission defaults or malfunctions.
A member of our Corporate
Solutions Team reached out to *** ******* to further discuss his complaint. We explained that we are unable to access his
business account and provided him with a phone number for Music for Business and
Dynamic Media and advised him to follow up with them.
We have taken appropriate measures to address *** ********s concerns. If you’d like to contact us regarding
this matter, please use the information listed below.
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************** ******* **Customer Answer
Date: 06/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I sent all account information to them. They ignored and made up an excuse thats false. I never received my second rebate and the first one is in a personal name and not the business as requested in THEIR form. There is no information or way to contact anyone to get this corrected. I tried their customer service number and was transferred to India twice and hung on twice for no reason. Sirius **** indicated that they would not be able to help anyways. So who can. I have contacted Dynamic Media several times now. No response back yet after reqpeated requests. Customer service these days is totally horrible. Sirius digging their own grave. I'll spread the word.
The original players when ordered show account number…#
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*************************In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** *******
Business Response
Date: 06/26/2023
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Hello
Mediator,
We
are in receipt of *** ********s rejection concerning the two rebate checks he
was supposed to have received after purchasing equipment for his SiriusXM Music
for Business Account.
We
have made several attempts by phone and email to contact *** ******* to further
discuss his complaint. To date, we have yet
to be successful in reaching him. As we
are unable to access his account
with the number provided to him by Dynamic Media, we apologize, but we are
unable to assist him further.
We have taken appropriate measures to address *** ********s concerns. If you’d like to contact us regarding
this matter, please use the information listed below.
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