Business Profile

Radio Stations

SiriusXM Radio

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radio Stations.

Important information

Customer Complaint:
Complaints filed with the BBB allege that this firm has overcharged consumer's accounts and incorrectly billed consumers for various services. Consumers report having difficulty resolving these problems with customer service. Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for SiriusXM Radio's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,246 total complaints in the last 3 years.
390 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business even tho we have canceled there service they keep charging my credit card I want this cancelled and my card refunded
Business Response
Date: 06/28/2024
**** *** ****

****** ******** ****** ******* *********************
********
******************************************************************************************************

*** ********************* ********* *** ********

Hello Mediator,

Thank you for contacting SiriusXM on *********************** behalf. We regret that his recent experience led to a complaint with your agency. After reviewing his account, it was found that ****************** complaint is in regard to charges related to the automatic renewal of his subscription after he claims to have requested cancellation. We were unable to locate any cancel request prior to June 22, 2024. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal until the subscriber calls to cancel. Audio subscriptions are non-refundable, and cancellation requests will become effective at the end of the current subscription period.

On June 15, 2023, **************** purchased a Platinum 3-month promotional rate subscription for $2.00 plus fees and taxes, to begin on August 20, 2023, at the end of his trial for his 2021 ****** Rogue Sport. A credit card ending in 2927 was added to the account for future renewals. Agents advise subscribers of the automatic renewal of their subscription at the point of sale, and an email was sent to confirm the transaction, which also included automatic renewal information. On November 20, 2023, at the end of the promotional rate term, his subscription was automatically renewed to a monthly term, at our then-current rate of $29.12. The automatic renewal of this subscription continued through June 20, 2024, charging the credit card $29.12 upon each renewal date. On June 22, 2024, **************** contacted us requesting to cancel the subscription. Audio subscriptions are non-refundable, and cancellation requests will become effective at the end of the current subscription period; however, *** ******* subscription was canceled on that date,and a refund of $27.17 for unused time was issued to the credit card on file.

A member of our Corporate Solutions Team reached out to **************** several times by phone and email to further discuss his concerns. However, we have yet to be successful in reaching him. Since we have not spoken with **************** we ask that he contact our Corporate Solutions Team should he wish to discuss this matter further.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ******* concerns. If you would like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.
*** ***************
******************************************
********** ******** ********
****************************************************************** *****
********************

Sincerely,

*********************************
******** ********* ********* ****
************** ******* **
Initial Complaint
Date:06/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint against Sirius XM Radio **** for multiple violations of the Telephone Consumer Protection Act (TCPA) and the National Do Not Call Registry. Despite my phone number being listed on the Do Not Call Registry, I have received several unsolicited calls from Sirius XM, which constitute clear violations of the law.In addition to my listing on the National Do Not Call Registry, I had previously contacted Sirius XM, requesting that they refrain from any further communication with me. Despite this, they have continued to contact me without my permission.To provide further detail, I received unsolicited calls from Sirius XM on the following dates and times:June 19 at 7:38 PM EDT from ************ June 11 at 7:09 PM EDT from ************ On Saturday, June 22 at 11:32 AM EDT, I answered a call during which the representative asked about my enjoyment of their service. Upon informing them that I do not use Sirius XM and prefer FM radio, the representative abruptly hung up. This unprofessional and invasive conduct has caused significant distress and inconvenience.I have attached a copy of the formal demand letter I sent to Sirius XM, which outlines my request for compensation as stipulated under the ***** I am seeking your assistance in ensuring that Sirius XM complies with the law and ceases all unsolicited communications with me.
Business Response
Date: 06/28/2024
**** *** ****

****** ******** ****** ******* *********************
********
******************************************************************************************************

*** ***************************** ********* *** ********

Hello Mediator,

Thank you for contacting SiriusXM on ********************** behalf. We regret that his recent experience led to a complaint with your agency. After researching, it was found that *** ********* complaint was regarding being contacted by SiriusXM for solicitation purposes when he is registered on the National Do Not Call Registry. Our records were updated with his Do Not Call request.

If you are a SiriusXM subscriber or have a business relationship with us created by the purchase or lease of an automotive vehicle that came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM even though you are on the state or the National DNC list. *** ********* complimentary trial subscription expired on June 21, 2024. We have processed an immediate stop live calling request and a Global Do Not Contact request. Should ******************* have any additional questions or concerns, we ask that he contact us utilizing the information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ********* concerns. If you would like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.
*** ***************
******************************************
********** ******** ********
*****************************
**** *****
********************

Sincerely,

*********************************
SiriusXM Corporate Solutions Team
************** ******* **
Customer Answer
Date: 06/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I previously instructed SiriusXM in writing not to contact me for advertising purposes. The purchase of a vehicle does not void or invalidate my explicit demand not to be contacted. As a result, the company has repeatedly violated federal law under the **** from my perspective, and I request restitution as outlined for repeated **** violations.

Despite filing a BBB complaint and sending letters to the CEO, the company continued to ignore my request and contacted me directly, calling my phone twice. I consider this harassment and further violations of the ****.

I unequivocally and vehemently reject their response.
Sincerely,

*****************************

Business Response
Date: 07/02/2024
**** ** ****

****** ******** ****** ******* *********************
********
*******************************
******************

*** ***************************** ********* *** ********

Hello Mediator,

We are in receipt of *** ********* rejection concerning his Do Not Call request. He is requesting restitution in the amount of $4,500.00.

As per the terms and conditions in our Customer Agreement, Your purchase or activation of a Subscription to any of our Services, whether directly or through a third party; your purchase or lease of a vehicle which includes a Subscription to our Services; or any other transaction with, or inquiry to, us or a third party relating to Subscriptions and/or our Service establishes a business relationship with us. You may be contacted by us (or on our behalf) via mail, email, phone, or other means. This decision is in strict adherence to our established rules and not arbitrary.

SiriusXM respects the customers choice and right to privacy. Upon further investigation, we were unable to locate where we received the letter dated June 22, 2024, that ******************** sent to the CEO. We have taken further steps by completely closing all accounts under his phone number and address. SiriusXM will not be providing any restitution. As there are no further actions to be taken, we consider this complaint closed.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ********* concerns. If you would like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.
*** ***************
******************************************
********** ******** ********
*****************************
**** *****
********************

Sincerely,

*********************************
******** ********* ********* ****
************** ******* **
Customer Answer
Date: 07/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
It is my opinion that SiriusXM has repeatedly violated my rights by continuing to contact me multiple times, including twice after I filed this complaint. Additionally, I sent a letter to their CEO (which they claim they cannot find, but it is attached to this complaint for their convenience) and filed a formal complaint with the **** Despite these requests to stop contacting me, they continued their attempts to reach me.

In light of these repeated violations and the distress they have caused me, I am requesting that SiriusXM provide the monetary compensation I have asked for in my original complaint. If SiriusXM is unwilling to honor my request, I will be forced to consider legal action.
In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************
Initial Complaint
Date:06/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have hit financial difficulties and needed to cancel my service. I have tried in vain to get the service canceled online because I lost access to my phone. They refuse to allow customers to cancel online so the can try to get them to remain in their service. Someone sent me money for food and before I could even access it, Sirius took the money from my account.While it is possible to start dervice easily online, canceling that service is blocked. It's bad enough that I lost my job, now dealing with this is even more of a problem.
Customer Answer
Date: 06/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************

On June 25 2024, after several hours of going back and forth, they finally issued me my refund. I doubt it would have been possible without the help of the BBB so thank you all.
Initial Complaint
Date:06/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company does not provide an easy and intuitive way to cancel their service. You have to jump through many hoops and attempts to get you to just change your subscription before they allow you to cancel the service. Something that could have taken 30 seconds took me over 10 minutes just to get to the final cancellation. This is predatory and obnoxious behavior to try and prevent people from cancelling.
Business Response
Date: 06/21/2024
**** *** ****

****** ******** ****** ******* *********************
********
******************************************************************************************************

*** ***************** ********* *** ********

Hello Mediator,

Thank you for contacting SiriusXM on ************* behalf. We regret that his recent experience led to a complaint with your agency. After researching *** ****** account, we found that his complaint concerns his overall cancellation experience.

On June 13, 2024, ************** called to cancel his subscription to Radio ID ending in ***** and the cancellation was processed at that time. He was provided with the cancellation number ***********, and an email confirming the cancellation was sent to the email address on file.

A member of our Corporate Solutions Team spoke with ************** and reviewed his concerns with him. We explained that our representatives are required to present various offers and discounts that *** be available to retain our customersbusiness before canceling any subscription. We apologize that he was left with a negative impression of our cancelation experience and certainly appreciate his feedback. Should ************** have any additional questions or concerns, we ask that he contact us utilizing the information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ****** concerns. If you would like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.
*** ***************
******************************************
********** ******** ********
*****************************
**** *****
********************

Sincerely,

*********************************
******** ********* ********* ****
************** ******* **
Customer Answer
Date: 06/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
It seems they agree that their cancellation process is obnoxious but are unwilling to change.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************

Business Response
Date: 06/25/2024
**** *** ****

****** ******** ****** ******* *********************
********
******************************************************************************************************

*** ***************** ********* *** ********

Hello Mediator,

We are in receipt of *** ****** rejection concerning his cancelation experience.

Speaking with our subscribers affords us an opportunity to address issues that can lead to cancellation decisions. During those conversations, agents may present special offers as part of the cancellation process; however, subscribers may cancel their subscriptions at any time by calling us. We have reviewed the chat transcript, which lasted three minutes and fifty-seven seconds, the agent only made one offer and then canceled the subscription as requested, providing cancellation confirmation number ***********. We strongly disagree with any implication that our process for canceling a subscription is onerous or that we have at any time created impediments to canceling a SiriusXM subscription. We thank ************** for his feedback, and as there is no further action to be taken at this time, we consider this complaint resolved.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ****** concerns. If you would like to contact us regarding this matter, please use the information listed below.

******** ***** ****
*** ***************
******************************************
********** ******** ********
*****************************
**** *****
********************

Sincerely,

*********************************
******** ********* ********* ****
************** ******* **
Initial Complaint
Date:06/11/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SiriusXM is mailing unsolicited **** mail to this address. I do not live here!
Business Response
Date: 06/20/2024
**** *** ****

****** ******** ****** ******* *********************
********
******************************************************************************************************

*** *********************************** ********* *** ********

Hello Mediator,

Thank you for contacting SiriusXM on *************************** behalf. We regret that his recent experience led to a complaint with your agency. After review, *** ********** complaint is a request to receive no further mailing to the River Dr. address where he no longer resides.

We have updated our records with *** ********** Do Not Mail request. While we make every effort to honor his request as soon as possible, we ask that he allow at least **************************************** all our systems. During that time, it is possible that a few more mailings may be received. Should ********************** have any additional questions or concerns, we ask that he contact us utilizing the information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ********** concerns. If you would like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.
*** ***************
******************************************
********** ******** ********
*****************************
**** *****
********************

Sincerely,

*********************************
******** ********* ********* ****
************** ******* **
Customer Answer
Date: 06/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************************
Initial Complaint
Date:06/06/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a email today, saying you tried to charge me and it was declined, which is very odd, since I do NOT have a account, nor have I ever had a account.You are to cease billing me and attempting to charge my card IMMEDIATELY.All responses MUST BE publicly readable on the BBB site, and you are NOT to contact me, in any way other than through the BBB.
Business Response
Date: 06/10/2024
**** *** ****

****** ******** ****** ******* *********************
********
*******************************
******************

*** ************************* ********* *** ********

Hello Mediator,

Thank you for contacting SiriusXM on *************************** behalf. We regret that his recent experience led to a complaint with your agency. After review, ****************** complaint was regarding being contacted by SiriusXM regarding an attempt to charge him when he does not even have an account.

*********************** investigation has determined that this is a phishing attempt. ******** attempts have been detected, and these emails are unauthorized usage of SiriusXM branding, logo, and link/button that attempts to gather personal information such as a credit card. **************** should avoid/delete the message (and optionally report the phishing attempt to his email provider). In addition, he can forward any emails directly to *****************************************. Should **************** have any additional questions or concerns, we ask that he contact us utilizing the information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ******* concerns. If you would like to contact us regarding this matter, please use the information listed below.

******** ***** ****
*** ***************
******************************************
********** ******** ********
*****************************
**** *****
********************

Sincerely,

*********************************
SiriusXM Corporate Solutions Team
************** ******* **
Customer Answer
Date: 06/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

the email CLEARLY states who it is from, I will ask one last time nicely, STOP EMAILING ME, I DO NOT HAVE A ACCOUNT, NOR DO I OWE YOU ANY MONEY

Sincerely,

*************************

Business Response
Date: 06/11/2024
**** *** ****

****** ******** ****** ******* *********************
********
******************************************************************************************************

*** ************************* ********* *** ********

Hello Mediator,

We are in receipt of ****************** rejection of receiving phishing emails about a SiriusXM account when he is not a subscriber.

Phishing attempts have been detected, and these emails are unauthorized usage of SiriusXM branding, logo, and link/button that attempts to gather personal information such as a credit card. If the *** begins with HTTPS instead of HTTP,that means that the site has an SSL certificate that authenticates the sites identity and enables an encrypted connection. Make sure you only enter your information on a site with HTTPS. Our primary domains are **************** (U.S. only) and *************** (****** only). We added his email address to our non-subscriber Do Not Contact list;however, this will not stop any phishing emails as they are not sent from SiriusXM. Since there is no further action to be taken, we consider this complaint to be closed; however, should *************** receive any further emails he can forward them directly to *****************************************.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ******* concerns. If you would like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.
*** ***************
******************************************
********** ******** ********
*****************************
**** *****
********************

Sincerely,

*********************************
******** ********* ********* ****
************** ******* **
Customer Answer
Date: 06/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I do NOT need a lecture in secure internet connection information, what I need is for your company to CEASE sending these emails to me IMMEDIATELY.

Sincerely,

*************************
Initial Complaint
Date:06/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called and spoken with SiriusXM employees and have had my complaints escalated multiple times. No matter how many times I tell Sirius XM to leave me alone, to put me on their do not contact list, do not mail, do not call, do not email list, they still do. Any time I move, I get new mail from them. This is harassment at this point.After talking to a representative today, they told me there is no way to stop the system from doing that, and they cant delete my account to ensure they leave me alone. Unacceptable. I dont expect that SiriusXM will be willing to do anything about this or change their policies, but this is a warning to anyone who gets a new car or anyone who is considering getting SiriusXM: If you value being left alone, dont get into any kind of business with SiriusXM. Ask questions at the dealership, opt out of any free trials. Because once they got you in their system, theres nothing you can do to get out of it. They wont even let you delete your profile.
Business Response
Date: 06/14/2024
**** *** ****

****** ******** ****** ******* *********************
********
******************************************************************************************************

*** ******************* ********* *** ********

Hello Mediator,

Thank you for contacting SiriusXM on ************** behalf. We regret that his recent experience led to a complaint with your agency. After review,it was found that *** ******* complaint is regarding being contacted by SiriusXM after requesting several times to delete his information from our records.

If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle that came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM. Due to our internal business record-keeping practices, we cannot delete the information. However, we can quarantine and place it on a permanent Do Not Contact Status. This ensures that he will not receive future communications from SiriusXM should another car be purchased or his information come to us from another source. The quarantined information will be subject to internal use only, as described, and will not be shared, disclosed, or sold to any third parties.

We were unable to locate any accounts in his name using the information he provided in the complaint. We reached out to **************** by telephone and email to further discuss his concerns. We received an email response from **************** stating that we can discuss the complaint through the Better Business Bureau. He advised that we can reply to his complaint publicly saying that the agent was incorrect and that SiriusXM will stop contacting him if he requests, at which point he will return our call to initiate the process or we can publicly confirm that the agent was correct and SiriusXM cannot truly and permanently opt-out from all communications. We respect the Customers choice and right to privacy. We are working on ensuring we have the correct solution in place to address *** ******* concern. We requested an immediate stop live calling request and added his email address to our Do Not Email list. While we make every effort to honor ********** request as soon as possible, it can take up to 10 business days for emails and up to ****************************************** all our systems. We ask that *** ************ contact our Customer ******************** to provide us with his address so we can ensure that no further communications are sent.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ******* concerns. If you would like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.
To: ***************
******************************************
********** ******** ********
*****************************
**** *****
********************

Sincerely,

*********************************
SiriusXM Corporate Solutions Team
************** ******* **
Customer Answer
Date: 06/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Hello!
I hope your statements are true. I will reach out to SiriusXM soon to reconfirm my status on the do not contact/quarantine list.
Thank you so much for your time, and I hope you have a great day!

Sincerely,

*******************
Initial Complaint
Date:06/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to go to the seriusxm website to cancel my subscription. Everything works on the website except when you try to cancel the subscription. Their 24/7 chat does not work as described. I have been trying for days and I feel like this is a ruse to just to try and have you call in and spend time on the phone so they can try to sway you to another contract. This is a very bad way to do business. I can modify everything else on my subscription but can't cancel it.
Business Response
Date: 06/13/2024
**** *** **** ****** ******** ****** ******* ********************* ******** ******************************************************************************************************
*** *************************** ********* *** ********

Hello Mediator,

Thank you for contacting SiriusXM on ***** ********* behalf. We regret that his recent experience led to a complaint with your agency. After researching *** ********* account, we found that his complaint concerns his overall cancellation experience. Per the terms and conditions in our Customer Agreement, customers can cancel subscriptions by contacting us via telephone, online via chat, or text messaging. The ability to cancel a subscription is not available in our Online Account Center. Speaking with our subscribers affords us the opportunity to address any issues that *** have led up to their cancellation decision.

A member of our Corporate Solutions Team reached out to ******************* to discuss his complaint further. ******************** stated that he made several attempts to cancel his subscription;however, each time he tried, the Chat button was greyed out. He states he feels that SiriusXM will keep customers from canceling online as we want them to call so we can get customers to take another promotion to continue service. Our representatives are required to present various offers and discounts that *** be available before canceling any subscription in order to retain our customers business. We explained that in order to chat with SiriusXM on our website, any pop-*** and/or ad blockers have to be disabled for the chat function to work. We reviewed the billing transactions that occurred on his account and explained that per the terms in our Customer Agreement, effective March 15, 2024, audio subscriptions are non-refundable, and cancellation requests will become effective at the end of the current subscription period. An end date was set for June 24, 2024, to prevent the automatic renewal of his subscription. We apologize if ******************** was left with a negative impression of our cancellation experience and certainly appreciate his feedback. Should he have any further questions or concerns and wish to speak with us, we ask that he contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ********* concerns. If you would like to contact us regarding this matter, please use the information listed below.

******** ***** ****
*** ***************
******************************************
********** ******** ********
*****************************
**** *****
********************

Sincerely,

*********************************
SiriusXM Corporate Solutions Team
************** ******* **
Initial Complaint
Date:06/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I signed up for a promotional offer for a certain plan (platinum) and a gift card for $25. I was suppose to sign up on or before 3/22 and be on the plan for at least two billing cycles. Billing shows i did start paying on 3/22; however, they are saying that i switched plans on 4/2. This never happened, there is no record of this, and they can't show me proof of this; its just written in their system. So attaching the transcript i had with them, my billing record, and the email promotion. The request is that they either give me a $25 refund or the promised gift card.
Customer Answer
Date: 06/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
Date:05/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
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I am trying to cancel my subscription to the Sirius XM service. The online chat functionality and IVR utilized by the organization has prevented my from completing the transaction. They are purposefully using tactics to prevent subscribers from being able to actively manage their accounts and it seems like others have had this problem too.
Business Response
Date: 06/06/2024
**** ** ****

****** ******** ****** ******* *********************
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*** ***************************** ********* *** ********

Hello Mediator,

Thank you for contacting SiriusXM on ********************** behalf. We regret that her recent experience led to a complaint with your agency. After researching *** ********* account, we found that her complaint concerns her overall cancellation experience.

Per our Terms and Conditions in the Customer Agreement, to cancel a subscription, the customer has the option of contacting us via telephone,online via chat, or text messaging. To chat with SiriusXM on our website, any pop-*** and/or ad blockers have to be disabled for the chat function to work.

A member of our Corporate Solutions Team made several attempts to reach ******************** by telephone and email to discuss her complaint further. To date, we have yet to be successful in speaking with her. On May 30,2024, her subscription was canceled, and an email was sent confirming the transaction and providing cancellation confirmation number 275-EKA-019. On June 3, 2024, a refund of $20.82 for unused time was issued to the credit card on file ending in ***** Should ******************** wish to discuss this issue further, we ask that she contact us utilizing the information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ********* concerns. If you would like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.
*** ***************
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********** ******** ********
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**** *****
********************

Sincerely,

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******** ********* ********* ****
************** ******* **

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