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Business Profile

Radio Stations

SiriusXM Radio

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radio Stations.

Important information

  • Customer Complaint:
    Complaints filed with the BBB allege that this firm has overcharged consumer's accounts and incorrectly billed consumers for various services. Consumers report having difficulty resolving these problems with customer service. Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for SiriusXM Radio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SiriusXM Radio has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Customer Complaints Summary

    • 1,246 total complaints in the last 3 years.
    • 390 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SiriusXM is mailing service plan offers. I contacted SiriusXM numerous times over the past 6 months by phone and online chat to cease their postal mailings. None of the requests to be removed from their postal mailings have been honored to date.

      Business Response

      Date: 03/13/2024

      March 13, 2024

      Better Business Bureau Serving Metropolitan ********
      Mediator
      *******************************************************************************

      Re: *************************** Complaint ID: ********

      Hello Mediator,

      Thank you for contacting Sirius XM on *************************** behalf.  We regret that his recent experience led to a complaint with your agency.  After researching, it was found that *** **************** concerns being contacted by mail for solicitation purposes.  We were unable to locate any prior Do Not Mail requests.

      If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle that came with a complimentary trial period of SiriusXM services, we may contact customers with special offers, inviting them to remain with SiriusXM.  ****************** had a complimentary trial subscription that expired on October 17, 2023. 

      We have updated our records with *** ************** not to contact him with solicitations. We would like to advise him that while we make every effort to remove his address from our lists as soon as possible, it could take up to 30 days to completely update all our systems.  During that time, it is possible that he may receive a few more mailings due to campaigns already in progress.  Should ****************** have any additional questions or concerns, we ask that he contact us utilizing the information below.

      SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ********************** If youd like to contact us regarding this matter, please use the information listed below.


      SIRIUSXM Radio Inc.
      *** ***************
      ******************************************
      ********** ******** ********
      *************************************************
      **** *****
      ********* ** *****


      Sincerely,

      *********************************
      SiriusXM Corporate Solutions Team
      ************** ******* **
    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I chatted with SiriusXM on 2/10/24 with the sole purpose of totally cancelling all services. They tried to switch me to a cheaper plan but I confirmed that I want to cancel service. They then assured me that there would be no further charges. I went ahead and blocked any future charges on my credit card just in case. This morning I had an email from my credit card that they blocked charges from SiriusXM. It is so frustrating to simply cancel service with them as opposed to most companies now such as **************** etc. I just want to cancel services and not have any future charges or calls from collections or credit issues. I have attached the supporting chat log.

      Customer Answer

      Date: 03/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:02/26/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is like my 6th BBB complaint trying to get these scumbags to stop harassing me with postal mail! REMOVE MY NAME AND ALL PERSONAL INFORMATION FROM YOUR DATABASES AND NEVER CONTACT ME AGAIN! I WILL NEVER BE YOUR CUSTOMER, YOU COULDN'T PAY ME TO USE YOUR STUPID SERVICE, YOU ARE DEMONS AND I HATE YOU! I SHOULD NOT HAVE TO KEEP TELLING YOU TO LEAVE ME THE **** ALONE!!!!!!!!!! MY NEXT LETTER WILL BE TO THE DISTRICT ATTORNEY OF NY!

      Business Response

      Date: 03/05/2024

      ***** ** ****

      ****** ******** ****** ******* ************ ********
      ********
      *******************************************************************************

      *** ************************* ********* *** ********

      Hello Mediator,

      Thank you for contacting SiriusXM on ******************* behalf.  We regret that his experience led to a complaint with your agency.  After review, it was found that *** ******** complaint regarding receiving mailing communications, although she does not have a current active SiriusXM subscription, resulted from her address being associated with another SiriusXM subscriber.  We located the account associated with the address and have taken the appropriate steps to prevent further communications from being sent to ******************.

      We apologize to ****************** for any inconvenience she experienced.  We have taken the appropriate steps to make sure the information on the other subscribers account is correct.  Should ****************** have any further questions or concerns, we ask that she contact us utilizing the information below.

      SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve *** ******** concerns.  If youd like to contact us regarding this matter, please use the information listed below.


      ******** ***** ****
      *** ***************
      ******************************************
      ********** ******** ********
      *************************************************
      **** *****
      ********, ** *****


      Sincerely,

      *********************************
      ******** ********* ********* ****
      ************** ******* **

      Customer Answer

      Date: 03/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I have contacted this company at least 6 times to stop harassing me with spam mail, CEASE AND DESIST ANY AND ALL COMMUNICATION NOW AND FOREVER!!!!!!!!!  Such a sleazy business model, how are they allowed to get away with this for the last decade??  Such Bullshit!  I don't ever want to have to open another BBB again!  Leave me the h*** alone!

      *************************




       


    • Initial Complaint

      Date:02/20/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried multiple phone calls and via text to cancel my account. they told me I have no account. A month later, I get charged again. I spent half an hour trying to cancel my account. they sent me text forms with no letterhead. Was very shady. Kept asking for my account number, which I was never given. Its a *********************************************, you can use the **** my phone, my address, etc to find the account info. They certainly can find my credit card! JUST CANCEL MY ACOUNT and make it easier for the next chump that signs up.

      Business Response

      Date: 03/01/2024

      ***** ** ****

      ****** ******** ****** ******* ************ ********
      ********
      *******************************************************************************

      *** ********************* ********* *** ********

      Hello Mediator,

      Thank you for contacting SiriusXM on *********************** behalf. We regret that his recent experience led to a complaint with your agency.  We have investigated his complaint but have been unable to continue a conversation with him to get further details.

      Using the information provided in the complaint, no active accounts were found for this customer.  **************** mentioned he contacted us multiple times to cancel his account, only to be told that he has no account, only to be charged a month later.

      A member of our Corporate Solutions Team reached out to **************** to discuss his concerns.  However, when we advised him that we were unable to find an account with the information provided in his complaint and asked if there was another phone number or email address that the account could be under, he declined to give any further information and disconnected the call.  We remain interested in working with **************** and ask that he contact our Corporate Solutions Team below so that we may further address his concerns.

      SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve ****************** concerns.  If youd like to contact us regarding this matter, please use the information listed below.


      SIRIUSXM Radio Inc.
      *** ***************
      ******************************************
      ********** ******** ********
      *************************************************
      **** *****
      ********* ** *****


      Sincerely,

      *********************************
      ******** ********* ********* ****
      ************** ******* **

      Customer Answer

      Date: 03/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

      I have been told a number of times I do not have an account. No name. No address. No VIN. No phone. But they continue to charge my credit card on a monthly basis. I call in to complain and they say they cannot find an account. They continue to charge me.

      the only thing they seem to know about me is my credit card information!

       

      then they try to sell me the services Ive already canceled.  

       

      ********************;

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 03/08/2024

      ***** ** ****

      ****** ******** ****** ******* ************ ********
      ********
      *******************************************************************************

      *** ********************* ********* *** ********

      Hello Mediator,

      We are in receipt of ****************** rejection concerning his billing complaint against SiriusXM.  We have been unable to locate an account under the name, address, phone number, or email included in the complaint.  We have been unsuccessful in continuing the conversation with ****************.

      SXM CVS provides the SiriusXM ******** Services, which are contracted and delivered to the consumer separately from the SiriusXM Radio satellite radio service through a different device on the vehicle.  SiriusXM ******** services are not offered with SiriusXM satellite radio services either during the trial period or upon renewal,and satellite radio is not presented as an included service in the latter regarding SiriusXM ******** services.  We are unable to access SiriusXM ******** accounts, so if the charges **************** is referring to are actually from ********, he would need to contact a SiriusXM ******** specialist at ************** and select Option 2.

      SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve ****************** concerns.  If youd like to contact us regarding this matter, please use the information listed below.


      ******** ***** ****
      *** ***************
      ******************************************
      ********** ******** ********
      *************************************************
      **** *****
      ********* ** *****


      Sincerely,

      *********************************
      ******** ********* ********* ****
      ************** ******* **
    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been on the phone with them for over 1/2 hour and they will not cancel my service!!!! They keep asking me silly question. Account: *************. They are horrible to deal with. Subscribers BEWARE

      Business Response

      Date: 02/23/2024

      ******** *** ****

      ****** ******** ****** ******* ************ ********
      ********
      *******************************************************************************

      *** *********************** ********* *** ********

      Hello Mediator,

      Thank you for contacting SiriusXM on ************* behalf. We regret that their recent experience led to a complaint with your agency.  After researching ************* account, it was found that their complaint is in regard to their overall cancellation experience.

      On February 14, 2024, *********************** called to cancel their subscription to Radio ID ending in ****; the cancellation was processed at that time, and they were provided with cancellation number ***********, and a refund of $4.04 was issued.

      A member of our Corporate Solutions Team reached out to *********************** by phone and email to further discuss their complaint.  We received an email response advising us that the matter was resolved, but it should not have taken almost an hour to do so with so many questions asked.  During the cancellation process, our representatives are required to present various offers and discounts that *** be available in order to retain our customers business before canceling any subscription.  We apologize if *********************** was left with a negative impression of our cancellation experience, as this is not our intended outcome.  Should Andie have any additional questions or concerns, we ask that they contact us utilizing the information below.

      SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve ************* concerns.  If youd like to contact us regarding this matter, please use the information listed below.


      SIRIUSXM Radio Inc.
      *** ***************
      ******************************************
      ********** ******** ********
      *************************************************
      **** *****
      ********* ** *****


      Sincerely,

      *********************************
      ******** ********* ********* ****
      ************** ******* **
    • Initial Complaint

      Date:02/13/2024

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to cancel my subscription to Sirius XM for several weeks and thought I had succeeded in cancelling it but was then billed for the service on 10 February. I have been unable to reach a representative to cancel/refund the subscription. I would like all Sirius XM services associated with me cancelled. These services should all be aligned with ************************ with username ********* and/or **********. I have tried to cancel this subscription(s) multiple times to no avail.

      Customer Answer

      Date: 02/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I discontinued service on 5/23/23 this was on a 2018 **** fusion..iwas never charged for service starting in may...I got charged ***** on February 9th **** when I called to report they told me it was on a **************************************************** 2018.i have never been billed before now on the 2009...It should be noted that an offer was made to credit my account for ********* rejected based simply on principle I intend to call my bank and dispute but this is not the first time it has happened

      Business Response

      Date: 02/23/2024

      ******** *** ****

      ****** ******** ****** ******* ************ ********
      ******** *******************************************************************************
      *** ******************* ********* *** ********

      Hello Mediator,

      Thank you for contacting SiriusXM on ******************* behalf. We regret that his recent experience led to a complaint with your agency.  After researching **************** account, it was found that his complaint regarding charges to his credit card resulted from the automatic renewal of a subscription to a *************************************************************** 2018.  Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal until the subscriber calls us to cancel.

      On June 13, 2018, a 2-month trial subscription was activated on account ******* for ****************, which came with the purchase of his 2009 **** Fusion.  On August 13, 2018, the trial expired. On January 9, 2021, via our ********************** a Music &Entertainment subscription for 12 months for $4.99 per month plus fees and taxes was activated on the 2009 Fusion.  A credit card ending in **** was added to the account for future renewals.  During the purchase of a subscription,customers are presented with automatic renewal information.  After the purchase is completed, subscribers are sent an email confirmation, which includes automatic renewal and upcoming charges.  On January 1, 2021, a confirmation email was sent to *********************.  Upon the May 9, 2021, renewal, we were unable to charge the credit card on file.  On May 13, 2021, the credit card information on **************** account was updated to a card ending in **** through our ********************** and an email was sent confirming the update, which also contained information indicating that future subscription charges would be charged to the credit card left on file.  On January 9, 2022, at the end of the promotional rate term, the subscription automatically renewed to a full-price package,charging $23.26 to the credit card on file.  Subsequent automatic subscription renewals of $23.26 were charged to the card on file through to April 2023, when due to a price increase, he was charged $24.56 through to February ****, when, as requested, the subscription was canceled, and a refund of $22.01 was issued for unused time.

      A member of our Corporate Solutions team spoke with **************** and explained that per the terms of the Customer Agreement with our subscribers, the subscription continues on the plan selected for the length of the initial billing period. At the end of that period, it will automatically renew for additional prepaid periods at the rates in effect at the time of each renewal.  The subscriber must call us to cancel their subscription, which they may do at any time.  We informed **************** that since he did not contact us prior to cancel this subscription, we will be unable to refund him back to 2021 for the time used. However, as a gesture of goodwill, we offered a refund of $249.00, which he accepted.  We requested that this amount be refunded to the credit card on file, but the bank declined it.  We want to advise **************** that the $249.00 refund will be issued by check and may take **** business days to process.  Should **************** have any additional questions or concerns, we ask that he contact us utilizing the information below.

      SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve **************** concerns.  If youd like to contact us regarding this matter, please use the information listed below.

       

      SIRIUSXM Radio Inc.

      *** ***************
      ******************************************
      ********** ******** ********
      ********************************************************* *****
      ********* ** *****


      Sincerely,

      *********************************
      SiriusXM Corporate Solutions Team
      ************** ******* **

      Customer Answer

      Date: 02/23/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

    • Initial Complaint

      Date:02/10/2024

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ever since Sirius XM updated the App on my phone I've had nothing but problems, such as the following: Music not playing, music shutting off during a song, app totally shutting down. This has been an ongoing problem for the past six plus months. I do not have such problems listening in the car, and, truck, as I have the Sirius XM set up. I pay for two accounts!

      Business Response

      Date: 02/21/2024

      ******** *** ****

      ****** ******** ****** ******* ************ ********
      ********
      *******************************************************************************

      *** ***************** ********* *** ********

      Hello Mediator,

      Thank you for contacting SiriusXM on ************** behalf.  We regret that his recent experience led to a complaint with your agency. After researching, *** ***** complaint is in regard to the SiriusXM app not working correctly. 

      We reached out to ************ to discuss his complaint further but have yet to be successful to date.  We remain interested in working with ************ and ask that he contact our Customer ******************** so that we may troubleshoot further.

      SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve *** ***** concerns.  If youd like to contact us regarding this matter, please use the information listed below.


      ******** ***** ****
      *** ***************
      ******************************************
      ********** ******** ********
      *************************************************
      **** *****
      ********* ** *****


      Sincerely,

      *********************************
      ******** ********* ********* ****
      ************** ******* **
    • Initial Complaint

      Date:02/09/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did the free trial. They somehow had severl accounts and they withdrew and ******** my bank account with out my knowledge. I never agreed to this. When i try to talk to them they say i have to wait becuz i have a complaint in process. I feel they are stalling

      Business Response

      Date: 02/21/2024

      ******** *** ****

      ****** ******** ****** ******* ************ ********
      ********
      *******************************************************************************

      *** ******************* ********* *** ********

      Hello Mediator,

      Thank you for contacting SiriusXM on ******* ***** behalf.  We regret that his recent experience led to a complaint with your agency. We have investigated *** ***** complaint regarding being billed the incorrect account, and after reviewing his account ending in ***** we have been unable to see where he was overcharged.

      On August 19, 2023, via our ********************** ******* activated a Platinum Streaming 4-month trial that created the account ending in ****.  On this same date, he purchased a Platinum monthly subscription for his 2023 Chevrolet Traverse, Radio ID ending in M20C.  Automatic renewal information is disclosed prior to the completion of any purchase of a subscription and must be agreed to in order to complete the transaction.  Confirmation emails containing the details of *** ***** purchases, including the automatic renewal information, were sent to him on August 19, 2023.  On August 21,2023, the monthly subscription to the Traverse was transferred to a 2014 **** F-150, Radio ID ending in ****, and then the subscription was transferred back to the Traverse.  Later that same day,via our ********************** a Platinum monthly plan was purchased for his 2012 Buick Lacrosse, Radio ID ending in ****.  A confirmation email containing the details of this purchase was sent to him on August 1, 2023.  The two subscriptions on his vehicles automatically renewed, charging $52.17 to the credit card on file from September 2023 to November 2023.  On December 19, 2023, at the end of the 4-month trial, *** ***** streaming subscription automatically renewed at our then-current rate of $9.79, along with his two other subscriptions, charging the credit card $61.96.  Upon the January 19, 2024 renewal, we were unable to charge the credit card, and on January 25, 2024, at *** ***** request, the three subscriptions were canceled, leaving a balance of $11.97 for used time from the last renewal date. On February 18, 2024, a $5.00 late fee was added,bringing the balance to $16.97, which was applied to the credit card on file.

      A member of our Corporate Solutions Team made several attempts to reach *** ******** we have yet to be successful.  As we were unable to continue a conversation with *** ***** we asked that he contact us using the information below.

      SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve *** ***** concerns.  If youd like to contact us regarding this matter, please use the information listed below.


      ******** ***** ****
      *** ***************
      ******************************************
      ********** ******** ********
      *************************************************
      **** *****
      ********* ** *****

       

      Sincerely,

      *********************************
      ******** ********* ********* ****
      ************** ******* **

      Customer Answer

      Date: 02/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I only contacted them one time because it wasnt working. Did the u coerce me into a platinum plan. I do not know what that is. I dont have a 2023 traverse it is a 2013. I never have had a f150 pickup. Thr only vehicle that was correct was the 2012 lacrosse. It never worked in there. Dont really understand this at all. I would like a refund. My number is **********. Thank ypu *****************

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

      Business Response

      Date: 02/26/2024

      ******** *** ****

      ****** ******** ****** ******* ************ ********
      ********
      *******************************************************************************

      *** ******************* ********* *** ********

      Hello Mediator,

      We are in receipt of *** ***** rejection, where he has indicated in his response that the complaint remains unresolved as he does not own a 2023 Traverse; it is a 2013. He stated the service never worked in the 2012 Lacrosse.

      A member of our Corporate Solutions Team spoke with *** **** and further discussed his concerns.  We apologize for the error with the date of his vehicle, as it is a 2013 Traverse and not 2023 as written.  We reviewed the charges that occurred to the 2012 Lacrosse and requested a refund of $136.30 for the monthly charges that occurred between August 2023 and January 2024.  We advised him that it can take 3-5 business days for the refund to be issued back to the credit card on file.  Should ******* have any additional questions or concerns, we ask that he contact us utilizing the information below.

      SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve *** ***** concerns.  If youd like to contact us regarding this matter, please use the information listed below.


      ******** ***** ****
      *** ***************
      ******************************************
      ********** ******** ********
      *************************************************
      **** *****
      ********* ** *****


      Sincerely,

      *********************************
      ******** ********* ********* ****
      ************** ******* **
    • Initial Complaint

      Date:02/06/2024

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can't get siriusXM to cancel my subscription. The web site forced me to a "chat" before they would cancel. On the chat the "agent" identified himself as ****, and he would not accept my desire to cancel. He kept trying to force me to try some other "deal". After a long time, I asked to speak to his supervisor. After more time another person came on. They finally said my subscription was cancelled, but it would take 3-5 days! to get an email confirmation.This is all very disheartening and suspicious. I had been a customer for years, why treat me like this. I don't know if my credit card will be charged again or not! I can't trust them.

      Business Response

      Date: 02/16/2024

      ******** *** ****

      ****** ******** ****** ******* ************ ********
      ********
      *******************************************************************************

      *** *************************** ********* *** ********

      Hello Mediator,

      Thank you for contacting SiriusXM on ********************* behalf.  We regret that his recent experience led to a complaint with your agency.  After researching *** ******** account, it was found that his complaint is in regards to his overall cancellation experience.

      On February 6, ****, ****************** contacted us and requested that his subscription be canceled.  Our representatives are required to present various offers and discounts that *** be available in order to retain our customers business before canceling any subscription.  His subscription was cancelled at this time, and he was provided with the cancellation number ***********.  An email was sent confirming this transaction.

      A member of our Corporate Solutions Team reached out to ****************** to further discuss his complaint.  ****************** advised us that the issue was resolved and he does not want to discuss it any further.  We apologize that he was left with a negative impression of our cancellation process and appreciate his feedback.  Should ****************** have any additional questions or concerns, we ask that he contact us utilizing the information below.

      SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ******** concerns.  If youd like to contact us regarding this matter, please use the information listed below.


      ******** ***** ****
      *** ***************
      ******************************************
      ********** ******** ********
      *************************************************
      **** *****
      ********* ** *****


      Sincerely,

      *********************************
      ******** ********* ********* ****
      ************** ******* **

      Customer Answer

      Date: 02/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that although the experience was ridiculous and almost traumatic when all I desired was to terminate my subscription this resolution has been resolved. However, I feel this business needs to stop their stalling tactics and allow customers to end subscriptions without the hassle I was subjected to.

      Sincerely,

      ***************************



       

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