Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  At this time, I have not been contacted by Steady Technologies, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ****** ******
  payment is not only unethical but also potentially fraudulent.We are requesting the following:Approval and processing of all pending claims that were reported for damages incurred before the policy termination.Immediate reactivation of our account upon receipt of payment, as Steady Rent was responsible for delaying our ability to address this sooner.If this matter is not resolved promptly, we will be left with no choice but to pursue legal action to protect our rights. We seek a fair resolution to this issue and expect Steady Rent to honor the terms of our agreement.Desired Outcome:Process all pending claims for damages incurred while the policy was active.Reactivate our account upon submission of payment.Thank you for your attention to this matter.Complainant Contact Information:Name: ******* ****** ********* ******** ********* ********************** Phone: ************ Email: ****************************

  Business Response

  Date: 02/26/2025

  The client has made multiple false accusations. We attempted to process the payment information they provided more than five times over an extended 21-day grace ******* During this time, two of their payments were returned by their bank (***), resulting in additional costs for us, while the remaining attempts were simply declined. Despite this, the client repeatedly assured us that the payment would go through, even though they were clearly aware that it would not.
  
  Unfortunately, per our policy, we cannot keep an account active when it remains significantly delinquent. As a result, we sent the client a termination notice on January 14th, 2025, due to nonpayment of their invoices. They did not respond to this notice. It was only two weeks later, on January 28thwhen they realized they wanted to use our services to submit a claim with our insurance partnerthat they contacted us, claiming to be unaware of the nonpayment and termination. This timing struck us as highly suspicious.
  
  Additionally, the client falsely accused our insurance partners of refusing to pay claims, when in reality, all of their qualifying claims were processed and paid in record time.
  
  This is the first time we have encountered such an adversarial and extremely disrespectful client.

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

   But we need to come to an agreement based on losses that occurred in the time that we paid on time for your services and we were covered on that time and the date on loss was covered

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  ****** ******
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 04/07/2025

  The client has shared an incomplete email thread, which misrepresents the facts. As outlined in the attached email chain, we made several attempts to contact the client regarding their unpaid invoices, but regrettably, we received no response. Despite our repeated efforts to collect the outstanding balance and the additional costs incurred from returned funds and declined payments, we followed our standard business procedures and proceeded with terminating their account.