Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ripped me off! The quality of my resume was horrendous, a child could have wrote the resume better. I had addressed my concerns to customer support through many emails, and they continued to disregard my complaints and refused to refund me. I feel that I was robbed. How a company can disregard their "customers" for such horrible service is appalling! I will continue to fight for my refund. BBB, shut them DOWN!

  Business Response

  Date: 11/30/2022

  Hello *******, A member of our support team will reach out to you today. Please be on the lookout for this message so we may assist you with resolving this issue. Thank you.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a resume writing package for $349 dollars on September 23, 2022. That amount included a phone call and several professional documents. The phone call was 10 minutes and not informative. The documents I received were full of grammatical errors and sentence fragments. I went through 3 rounds of editing and the resume writer did not at all make the changes I requested. This has impacted my professional work and job search negatively. I asked for a refund from Zip job as their website guarantees satisfaction. I haven't received a response and would like a full refund for this terrible experience.

  Business Response

  Date: 10/31/2022

  Hi, we see that you have been in touch with our ************* team regarding your order. If you have any further questions or concerns, please feel free to reach out to us at **********************************

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package with the company that came with a 60 day Interview guarantee. I got my resume and in 60 days did not have a single interview after many applications. They offered to rewrite it but basically changed the format/style. also, they sent the rewrite to topresume who did my previous resume that I thought was awful. They apparently are sister companies!! So here we are 90 days after the rewrite and not one single Interview. I started sharing my resume with 3 HR friends and they said it was awful and needed work. No wonder I dont have Interviews. I emailed the company 3 times in the past month and no one has responded to me.

  Business Response

  Date: 10/31/2022

  Hi *******, we deeply regret that this experience has not met your expectations. We will have one of our ************* representatives contact you directly to discuss your concerns.

  Customer Answer

  Date: 11/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi
  Zipjob did not resolve my issue!  I emailed them again last week for a response and still have nor heard back.
  
  - **************************************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 11/29/2022

  We appreciate your feedback and regret this experience did not align with your needs. We see that our support team has already reached out regarding your order. If you have any further questions or concerns, please please email us at ***********************************

  Customer Answer

  Date: 12/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a professional rewrite of both my resume, linkedin profile, and a cover letter. When I received the first draft, I was disappointed. The grammar was terrible and it looked as though it had been written by someone who was flipping through a thesaurus with little knowledge of how to actually write at all. It was stressed that the whole process would take place via email.Of course, you were welcome to talk to the writer on the phone.. for a fee. This write cost about $200 that I didn't have, to the point that I needed to use a payment plan. But I figured it was an investment in my future. I was so frustrated at the fact that every edit came back worse than the last. I would ask specific questions in the notes, for feedback on suggestions I was making.. because Zipjob claimed this person was an expert in my desired field. Not once did the writer answer those questions. They simply tacked on the suggestion to the tail end of whatever they had written to begin with, regardless of if the sentence made any sense. I wondered if this was a joke, if the person writing was actually just a poorly trained AI. They were so bad, I wanted to wait until my day off to sit down and pick them apart. I got an email from the writer letting me know that projects normally only run for a week, and then gave me a deadline, after which they said the project would be assumed "satisfactory and closed." I used my lunch break that day to try to salvage what I could. I was trusting that even though it sounded really strange, that maybe my resume would make it past the auto filter and I'd actually get an interview. I shared the resume with friends, and they flat out said that they hoped it didn't get to a recruiter, because it sounded like a child had written it.They offered another writer, and a phone consult for a "most discounted" fee. I feel like I just threw $200 into a fire. That would have been more satisying and beneficial to my career. This company is a scam.

  Business Response

  Date: 08/23/2022

  Hi *****, we see that you have been in contact with our customer care team regarding your concerns. If you have any further questions, please email us at **********************************

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business only offered a 30% refund after I mentioned legal action. While I did accept the 30% refund, it should be noted that they only did so after I repeatedly expressed frustration about the quality of the service and was tired of the back and forth with them. 

  Is this legal? Probably. Because their TOS states that anyone using the service is complying to their no refund policy. 

   Is it ethical? Not even a little bit. 

  This should have resulted in a 100% refund after I explained the situation and understandable lack of confidence in allowing them to find another writer to do the task. 

  Strong arming someone until they're so sick of arguing with you that they accept far less than what it rightfully owed is abysmal. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the service of a resume rewrite and a new cover letter. I sent in my most recent resume, minus my current position as I have not updated it, which is why I was purchasing this service. The writer sent back my same resume, minus my current and most recent/relevant job and role, and with worse formatting and errors. The grammatical and spelling errors, along with the terrible format meant the "updated" version was worse than what I started with. I completed the 30 minute questionnaire and sent links of a job description of my current position along with a detailed file outlining my most recent experience. Either the writer didn't read any of this, or was unprepared to include the information in my resume. The file was prepared quickly, within hours of my submission, and it shows. I literally got a worse version I what I sent them. I am beyond disappointed and feel like a fool for falling for such a scam.I want a refund. I reached out to customer service who agreed the resume provided was not correct but they've declined to offer a refund and are instead asking me to re-write the version they provided as a "revision". Don't ever use this service - terrible product and even more terrible customer service.

  Business Response

  Date: 08/16/2022

  Hi ******, we appreciate your feedback and deeply regret that this process has not been in line with your expectations We have not received a response to the email our support team sent on 8/4/22. Please contact us at ********************************** so we can best assist you.