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Business Profile

Retail Shoes

Easy Spirit

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Easy Spirit's headquarters and its corporate-owned locations. To view all corporate locations, see

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Easy Spirit has 14 locations, listed below.

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    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/29/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed on 2/11/2024. Rec'd email with tracking info that the package had shipped. Status has not changed for that tracking number- still says "Label Printed" and it is now 2/28/2024. **************** is useless - they can't check stock or communicate with any other part of the company they work for. Asked for cancellation - they refuse to cancel until 3/4/2024 and require me to call back yet again instead of someone just making a note to cancel it. TERRIBLE. I have been ordering online for 2 decades and Easy Spirit is the absolute worst I've dealt with. They don't know how to be an online company - they are out of their depth.

      Business Response

      Date: 09/12/2024

      Hi ******,

      Hope this message finds you well. I'd like to first apologize that your feedback was not responded to sooner. We value our customers, and it's disappointing to hear that you did not feel this way when reaching out to our customer support team. Again, I'm terribly sorry about that.

      I do see you were eventually refunded for your order. I'm reaching out to extend to you, should you choose to shop with us again, a $25 online store gift card! You can reach out to us at ************** to let one of our agents know if you accept. We're available Monday-Friday, 9am- 10pm EST, and Saturdays, 10am-6pm EST.

      Thank you!

    • Initial Complaint

      Date:12/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent an email stating 50% off. I clicked on that link. I picked out a pair of booties. When I clicked on the boots to select size and color, that page also indicated 50% off at checkout.I did NOT receive the discount and they are refusing to refund it.Shady business tactics!!

      Business Response

      Date: 12/27/2023

      12/27/2023 .   We are unable to issue a refund at this time, due to an open dispute that was filed with the financial institution of Pay Pal Express.  Once the disputed case is finalized by Pay Pal Express,  we are happy to assist our customer further. 

    • Initial Complaint

      Date:12/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased two pair of shoes for Mother. Neither fit, returned both pair is the same boxes as received. Used required return labels and returned within a few days of receipt. I have spent numerous hours on the phone and via email to collect refund for both pair of shoes. Easy Spirit refunded me for one pair only. My most recent emails have been ignored.Order # ******* Size 9.5 refunded ******** $84.58 Size 9.0 refund due $84.58

      Business Response

      Date: 12/20/2023

      12/20 Customer was refunded the additional ********/20/23.   An email notification was sent, ticket # is ******.

    • Initial Complaint

      Date:11/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Easy spirit online advertises free returns. They have charged me $**** restocking fee each on the two returns I made this week. There is no mention of a restocking fee on the main page and you only learn of it when you do the return and receive an itemization showing a $**** deduction.Their sizing is off, hence two orders trying to get a size that fit. These are not free returns. Here are copies of the return acknowledgments:What you're getting Refund Subtotal64.50 USD Discount Or Previous Refund-***** USD Processing Fee-**** USD Tax3.10 USD Total47.75 USD To Paypal47.75 USD What you're getting Refund Subtotal109.99 USD Discount Or Previous Refund-***** USD Processing Fee-**** USD Tax3.70 USD Total58.35 USD ******* ********* USD

      Business Response

      Date: 11/27/2023

      11/27 We have issued a refund for the $6.95 restocking fee for both orders ********** and ********** and have emailed the customer a notification of the refund on 11/27/2023 - Ticket # ******. 

      Customer Answer

      Date: 11/27/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *****



       

    • Initial Complaint

      Date:10/19/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 pairs if shoes. One came with the wrong shoes in the right box. I returned the item and they will not send me my refund.. I have already had to go out of my way to **** Print out a label. All for their mistake.

    • Initial Complaint

      Date:09/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/12/23, I placed an online order with Easy Spirit ("**") in the amount of $115.99 (order #ORDER **-******* ). On 9/13/23, I received confirmation from ** that my order shipped *** tracking number: ******************. On the same day, I received email confirmation my order was scheduled for deliver on 9/15/23 by 7/15/23. Later that day, I received notification from *** that my delivery was being rescheduled, and *** indicated, "We'll provide an updated delivery date when we receive your ********************* FOOTWEAR package." On 9/18/23, I contacted ** who indicated they would open an internal ticket. Having received no updates, I again contacted ** on 9/20. Unfortunately, the ** customer service agent was rude, told me I had to talk to ***, not ** (*** has not received any merchandise from ** - ** simply created a USP label). The ** agent refused to cancel and/or refund my money, and she hung up the phone on me! Any assistance or advice the BBB might be able to provide will be greatly appreciated. This was my first and last experience with **.

      Customer Answer

      Date: 10/16/2023

      Better Business Bureau:

      At this time, I have not been contacted by Easy Spirit regarding complaint ID ********. However, after a lengthy shipping delay and inaccurate shipping communications sent to me by Easy Spirit ("ES"), my order was finally received weeks later.  This was my first and last experience with ES.  The customer service agent was unprofessional, raised her voice, and told me to deal w/ ***, and proceeded to hang the phone up on me. That is, despite the fact that *** had never received my order from ES. ES merely created a shipping label.  ES was unwilling to be of any assistance whatsoever. I do not recommend doing business with ES.  

      Sincerely,

      *********************************

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased Easy Spirit shoes at ** ****** last year in June; womans Easy Spirit Hotrace. Order number; #******************* (Penneys). $46 Within a year bottom layer of material started to separate as well as seams. I contacted *************** and the directed me to manufacturer for warranty information. **************** of ********************** would not give me any information about warranty on their products and directed me back to ***************. I demand new pair of shoes or my money back and information about shoe(easy Spirit Hotrace womans) warranty.

    • Initial Complaint

      Date:07/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A pair of Easy Spirit Romy leather walking shoes I purchased are defective. I just started using these shoes and the whole bottom sole separated from the shoe body. I have not used these shoes very much. I spent $80 on these shoes and they are useless to walk in due to the separation of the bottom sole from the shoe's body.

      Customer Answer

      Date: 08/14/2023

      At this time, I have been contacted directly by Easy Spirit regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       They never contacted me about a resolution.  Just emailed me and said they had my complaint but I never heard a resolution from them.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *****************************

      Customer Answer

      Date: 09/05/2023

      Better Business Bureau:

      At this time, I have not been contacted by Easy Spirit regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered shoes on 5/21 for a weeding on 6/2. when the shoes arrived, they were stretched out by the paper that was stuffed inside them, so they did not fit properly. It was too late for a replacement set to I had to get them else where they stated I could send them back, but they are refusing to refund the shipping cost. and they want pictures of the damaged shoes. Neither of these were stated until after I had them shipped back.

    • Initial Complaint

      Date:06/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered boots @ March 25, 2023. I had not received any updated on my delivery since I was notified that Easy Spirit created a shipping label with **** I unsuccessfully tried to request an investigation in my undelivered product (order #ORDER **********). Mid April, I had the banking institution (Cash App) work on it. They temporary refunded my $, but reversed it because the stated that it was a merchant error. I called Easy Spirit **************** to request a refund at the beginning of May. I was told that **** App had not notified them of the claim being closed; so, they could not help me we are unable to issue any refunds while the chargeback is active, and the bank will need to conclude their investigation before we can assist with a refund. Call back a month later, no one would help. I advised Easy Spirit that the investigation was closed. I even email Easy Spirit the information regarding the closed investigation and the reversed chargeback from Cash App, to no avail. I respectfully ask for help recovering my $52.99 from Easy Spirit. Note the above has take so long because either company with confer with each other about my specific issue.

      Business Response

      Date: 12/06/2023

      Our customer was refunded in full on 9/9/23 in the amount of 52.99.  An email notification was sent to the customer.   Ticket # is ****** for the refund 

    Easy Spirit is NOT a BBB Accredited Business.

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