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Business Profile

Retail Shoes

Easy Spirit

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Easy Spirit's headquarters and its corporate-owned locations. To view all corporate locations, see

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Easy Spirit has 14 locations, listed below.

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    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was cleaning out my closet and found a box of three pairs of Traveltime Clogs, size 8 ww, new and in the box they came in from your company. my invoice number is **-******* $126.74. I have lymphodema swelling of legs and feet since the purchase, and need to purchase size 9 ww, that is why I want to return these to purchase other ones. i have been a long standing customer with your company and even though this account does not show it i have been purchasing from your company for over 10 years

      Customer Answer

      Date: 11/19/2022

      Better Business Bureau:

      At this time, I have not been contacted by Easy Spirit regarding complaint ID ********.

      Sincerely,

      ***************************************

      Business Response

      Date: 01/30/2023

      Hi ********,

      We'd like to reach out to you directly to assist in placing a new order for you. Can you confirm this is the correct email address we should reach out to? 

      *************************** 

      We value you as a customer and look forward to providing you excellent service.

      Sincerely,

      The Easy Spirit Team

      Customer Answer

      Date: 03/06/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       SINCE THEY REFUSED TO TAKE BACK THE SHOES, I DONATED THEM TO GOODWILL, THEREFORE I LOST OVER $130 THAT I WILL NEVER GET BACK, THEREFORE I WILL NEVER EVER SPEND ANY MORE OF MY HARD EARNED MONEY AT EASY SPIRIT AGAIN, I WILL ALSO BE TELLING PEOPLE DO NOT BUY FROM YOUR COMPANY

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************************




       

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have about $34 Easy Spirit Giftcard and tried to online order from Easy Spirit recently. My card didnt go through. I called ************ asking why my card didnt go through. A representative took my information and promised they would get back to me in 5 business days., which never happened. A few weeks later, I called again and another representative said they no longer accept gift cards. I want my money back.

      Customer Answer

      Date: 10/09/2022

      Better Business Bureau:

      At this time, I have not been contacted by Easy Spirit regarding complaint ID ********.

      Sincerely,

      *******************

      Business Response

      Date: 01/24/2023

      Hi ******,

      We're sorry you're having an issue placing your order. To better assist you we need to know if your gift card starts with 7200 numbers?

      Please provide your order number or email used to purchase the gift card so we can review and look into this issue for you.

      We value you as a customer and look forward to providing you excellent service.

      Sincerely,

      The Easy Spirit Team

      Business Response

      Date: 02/27/2023

      Hi ******,

      Thank you for sending a picture of your gift card. Upon review, it looks like your gift card does start with **** numbers, which unfortunately is from the old company and stores that no longer exist. We're so sorry for the inconvenience. When the company was sold and the stores were closed, any gift cards associated are no longer valid since the new company has no record of the old gift cards being purchased.

      We do apologize.

      Sincerely,

      The Easy Spirit Team 

      Customer Answer

      Date: 03/07/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Hi,

      I reject the business response because they gave me the same answer as original even after many months  They bought the company and its not their responsibility.
      ******************* 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

    Easy Spirit is NOT a BBB Accredited Business.

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