Business Profile

Retail Shoes

Easy Spirit

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Easy Spirit's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for boots from Easy spirit on 1/20/23. My credit card was charged on 1/21/23, and I received the boots on 1/25/23. Order # is ES-*******. I have tried to return the boots, but the Easy Spirit website says that the boots have not been shipped. Clearly they have been shipped as I have them! I have also tried in vain to call the customer service number. No one answers. I would like a refund and am happy to return the boots if Easy spirit tells me how to do so.
Business Response
Date: 02/01/2023
Hi ******,
We're sorry you had an issue with your order. We appreciate your patience while we work to fix this issue on our website. Our team went ahead and sent you a return label on 2/1, ticket # ******.
We value you as a customer and look forward to providing you excellent service in the future.
Sincerely,
The Easy Spirit Team
Customer Answer
Date: 02/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[My refund was for $25.05 against a charge of 41.95

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 03/27/2023
Hi ******,
Our records show you were issued a full refund sent in 3 separate transactions. The first was issues on 2/3/23 for the amount of $25.05. The second was issued on 2/13/23 for the amount of $9.95. The last was issued on 2/28/23 for the amount of $6.95, all totaling $41.95 back to the **** ending in ****.
Thank you,
*******
Initial Complaint
Date:01/30/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased three pair of shoes ( order number ES- ******* 1/23/2023. I only received two pair. Was charged for all three. Tried to contact this company via email , phone etc. The customer service phone number must not be a real number as you will be on hold forever. The email will also fail to send . Im missing one pair of Traveltime clogs . I thought I was ordering from a legitimate company as the Easy Spirit name is well known. Feel like I have been taken . Buyer beware.
Business Response
Date: 01/31/2023
Hi ***,
We're sorry you had issues with your order. It looks like your order was being shipped in two packages so you only received the partial order first. We went ahead and issued a refund for the $29.60 back to your PayPal Express. You should see the credit in 5-7 business days, depending on your financial institution.
We value you as a customer and look forward to providing you excellent service in the future.
Sincerely,
The Easy Spirit Team
Customer Answer
Date: 01/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
Date:01/27/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of the AP1 Leather Walking Shoes from Easy Spirit on January 20, 2023 (Order Number ES-*******. The shoes arrived but were not as depicted on the website. When I tried to return them, I found that--just as another customer has complained--the shoes are listed as not yet shipped, so I can't arrange a return. I tried calling ***************** and as other customers have reported, no one ever comes on the line. I also tried the emailing **************** and filling out forms on the website. To date, I have had no response. I would like to return these shoes and receive the $65.73 as a refund.
Business Response
Date: 01/30/2023
Hi *****,
We're sorry you had an issue with your order. Can you please confirm the order number, email address used for the order, name, and delivery address used for the order? The order number you provided is tied to another customer name and different shoe order (not the AP1).
Sincerely,
The Easy Spirit Team
Customer Answer
Date: 01/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In the response, the company has not given any information about where I should send the information they requested, including my address. Can the company provide an email address or working phone number? Thank you.

In order for the BBB to appropriately process your response, you MUST answer the question above.

************************************************

Customer Answer
Date: 02/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. *********** was finally in touch with me and sent me a return label.

*************************************************

Customer Answer
Date: 03/23/2023
Better Business Bureau:

At this time, my complaint, ID ******** regarding Easy Spirit has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)

************************************************
Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of Evergren Clogs in brown leather size 7.5 M from ************** on 1/22/2023. I received the item on 1/26/2023. I never received an e-mail that these shoes had shipped. I need to return them for a refund as they do not fit well. I went to their website to do an "easy return" but found that they are saying the item never shipped. I have tried calling their customer service number but get put on hold for over 40 minutes and no answer. I also have sent an e-mail to them but have not received a reply. I just want to return these shoes for a refund of $53.81, which was already billed to my **** card. Their lack of customer service is unacceptable.My order number is **********. I appreciate your help in a quick resolution to this problem. I understand I have from a 21 to 30 day period to return these shoes. Thank you for your time and effort with this matter.
Customer Answer
Date: 01/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:01/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order status say processed but not shipped. I have in fact received the order ********** , but I need to return as the shoes do not fit. Since the order page does not show the correct status, I cannot begin to process/initiate a return. I waited on the customer service line for over 30 minutes and no one answered. I would like to return these shoes and potentially order a smaller pair, but after this I'm not sure I feel comfortable doing business with this company.
Business Response
Date: 01/25/2023
Hi ******,
We're so sorry you've had trouble with your order. We're currently experiencing a glitch on site that's not showing the correct order status, that we're working to correct. We went ahead and submitted your return for you and your return label has been emailed to your gmail.
We hope this solves your issue and we look forward to providing you excellent service in the future.
Sincerely,
The Easy Spirit Team
Initial Complaint
Date:01/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order for boots with Easy Spirit on 12/8/22. I received an email from them on 12/10/22 informing me that my order has shipped. It hasn't really shipped. A shipping label has been created, and that's where it ends. I haven't received my order. The shipping status since 12/10/22 has been "Label Created". I have called customer service 10 times, and nobody has ever answered. I have also sent messages through their website, and no response from them. My goal is to get a refund of $45.00, which they charged to my credit card. Some more information you may need:Order #**********,UPS Tracking # ******************.Let me know if you need more info. Thank you in advance for your assistance.
Business Response
Date: 01/12/2023
Hi *****,
We're so sorry you never received your order. We went ahead and refunded you the full $45.00 back to your Mastercard. You should see this reflected in your account within 3-5 business days, depending on your financial institution.
We value you as a customer and look forward to providing you excellent service in the future.
Sincerely,
The Easy Spirit Team
Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec. 17th I rodered Tess *****on sandals, order #*******. The sandals did not fit. I started a return online and received a ** code. I was informed there were several ways to ship it and all of them used the same ** code. Since I am a senior without a car, I asked for a mailing label instead, because ***** and *** come to my building each day. They would not do that. I tried giving both ***** and *** the ** code to make a label and ship the package. They both told me it was the wrong ** code. I have emailed the company and called and was put on hold for over an hour (at which time I gave up.) I haven't received a return e-mail either. I was also promised that they would not charge me the $6.95 restocking fee because of my difficulties, but I still haven't been able to return the sandals. Help! At this point I think they should refund me the ridiculously expensive $10 shipping fee too. I've spent at least 4 hours trying to resolve this!
Business Response
Date: 01/11/2023
Hi *******,
We're so sorry you had an issue with trying to return your item. It looks like this issue has since been resolved and you were able to return your item via **** As of 1/10/23 your return is in process. We value you as a customer and look forward to providing you excellent service in the future.

Sincerely,
The Easy Spirit Team

Customer Answer
Date: 01/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have explained several times that I cannot use a QR code. I am a senior who doesnt drive and I dont have any of your locations within walking distance. I NEED AN ACTUAL SHIPPING LABLE because ***** picks up at my building but cannot print a label from a QR code. Please Help

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 02/06/2023
Hi *******,
We emailed the return label to you. The ticket # for your return label is #****** should you need it. We also went ahead and mailed you a physical copy at the address you provided.
We hope this solves your issue.
Sincerely,
The Easy Spirit Team
Customer Answer
Date: 02/09/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
Date:12/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been on hold for customer service for over an hour. It must also be a fax machine cause I keep getting the beeping. How can I get help? I am trying to return shoes that must have been manufactured wrong. They are so small. Anyway, I went through online return and it said it was returning my money to a Discover Card. I originally paid with ****** Pay and I don't even have a Discover Card, so I don't want the refund to go into someone else's account. Your customer service is very difficult to use. **************** is really bad. No way to get through to company.
Business Response
Date: 01/05/2023
To whom it may concern,
As stated in our company return information, all returns will be to the original tender type.
*************************************************************************;
It appears that this order was processed using a Discover card ending in **** via ****** Pay, which therefore was the same payment method refunded. Please see attached screenshot for reference of payment and refund details.
We hope this clears up any confusion.
Sincerely,
The Easy Spirit Team
Initial Complaint
Date:12/05/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of Epic Cold Weather Booties in black suede size 8.5 W from Easyspirit.com on November 12,2022. The price was $79.99. The order number is: ES-*******. The shoes arrived on November 26,2022. I never received an email that the shoes had been shipped. My complaint is that the shoes arent what I was overall looking for once I saw them in person after they arrived to my home. So, I thought no problem Ill just return them. I went to the website address Easyspirit.com/returns to start the return process and when I put in my order number it came up with a grayed out picture of my item and said Not yet shipped. This was a bit confusing because I had the shoes in front of me. From there I decided to call their customer service number. That got me nowhere. I spent 45 minutes on hold before I was eventually disconnected from the call. This happened every time I attempted to reach customer service over several days. I also sent an email inquiry to try and reach someone about returning the shoes and I have never heard back. The company seems to no longer have any physical store locations for me to call and try to receive help retuning the shoes. I would just like to return the shoes for a refund of the $79.99 I paid for them. I do not understand the difficulty with try to reach Easy Spirit and I have read other complaints about their customer service. Everything from people never receiving the item they ordered to only being refunded less than half of what they spent onto a gift card. Its unacceptable for a company to treat their customers in this manner. I would appreciate some form of a resolution to this problem.
Business Response
Date: 01/04/2023
Hi *******,
We're so sorry you had an issue with trying to return your item. It looks like this issue has since been resolved by issuing a full refund on 12/9/22. We value you as a customer and look forward to providing you excellent service in the future.
Sincerely,
The Easy Spirit team
Customer Answer
Date: 01/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *****
Initial Complaint
Date:10/31/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of shoes from Easy Spirit on September 22, 2022.The price is $60.50. Easy spirit withdrew the money from my account. To date I have not received the shoes. I have made numerous attempts by email and phone to cancel my order for a full refund. Their response time is that I am not able to cancel the order as it was a preorder because the shoes were not in stock which I was not aware of at time of purchase. after many emails to their terrible customer service and many phone calls their response has been the same for over 6 weeks your order is getting ready to ship very soon. I believe this is a scam and I am requesting an investigation and want a full refund. My order number is ES-******* Thank you *******************
Business Response
Date: 01/09/2023
Hi *****,
We're so sorry you had an issue with your order. Our records show your item was delivered November 4, 2022 at 12:18 and was left at the front door. If you still have not received your item, we will need to file a lost package claim with **** If that is the case, please let us know and provide your phone number.
We value you as a customer and look forward to providing you excellent service in the future.
Sincerely,
The Easy Spirit Team

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Easy Spirit is NOT a BBB Accredited Business.