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Business Profile

Retail Sportswear

Foot Locker

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Foot Locker's headquarters and its corporate-owned locations. To view all corporate locations, see

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Foot Locker has 404 locations, listed below.

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    Customer Complaints Summary

    • 367 total complaints in the last 3 years.
    • 140 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two pairs of womens sneakers from Foot Locker, on August 7, 2022. The sneakers in question are the pair of Fila Sandenal Orbit size 10. These sneakers were defective as the back strap was torn. I contacted the companys customer service number, informed the representative about the defect. I explained that I wanted to exchange them because I wanted the sneakers, I no longer had the gift card used to pay for them. I was sent, via electronic mail a return label on August 12, 2022. I sent back the sneakers via *** (tracking number ******************) and on August 22, 2022, checked the tracking number and seen that the company received the product. I called Foot Locker customer service number on August 23, 2022, around 9:41 pm EST, to informed them that the product was returned and to verify that I would be getting them exchanged, as that is what I wanted, and I no longer had the gift card used to purchase them. It was verified that an exchange would be shipped out once the product was inspected. I called the company again on August 26th several times, because I received an email stating they refunded $38 of the $44 paid for the sneakers, they deducted $6.99 with no rationale. I reiterated that I was supposed to get an exchange and not a refund because I no longer had the gift card. The company is refusing to exchange the defective sneakers. I feel scammed by Foot Locker because they are now refusing to ship out the sneakers and abide by the original agreement. All conversations were recorded and my statements can be verified.

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 30, 2022 I called the Foot Locker customer service number in regards to a problem with my order. I was placed on hold for 45 minutes and the called dropped so I called back again I was placed on hold again. Finally a representative picked up the phone. She was so rude to me and she didnt allow me to explain to her my problem. So I asked to speak to a manager and she interrupted me very rudely and said No need because the manager will agree with her. A manager finally came to the phone after another 30 minutes. He refused to adjust both of my orders due to an error. I explained to him that Im a military service member and we have always paid 20% less than the actual price on any item. He continued to refuse to refund me and the phone call dropped again. ???????

      Customer Answer

      Date: 08/26/2022

      Better Business Bureau:

      At this time, I have not been contacted by Foot Locker regarding complaint ID ********.

      Sincerely,

      *********************************

    Foot Locker is NOT a BBB Accredited Business.

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