Reviews

This profile includes reviews for Foot Locker's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Foot Locker has 404 locations, listed below.

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  Foot Locker

  112 W 34th St New York, NY 10120-0101

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  Foot Locker

  44 River Oaks Center Dr # 32C Calumet City, IL 60409

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  Foot Locker

  139 Lincoln Mall Drive Matteson, IL 60443

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  Foot Locker

  5243 Normandy Blvd Jacksonville, FL 32205

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  Foot Locker, Inc.

  7 Backus Ave Suite 107 Danbury Fair Mall Danbury, CT 06810

Review Details

• Review fromSue L

  Date: 07/06/2025

  1 star
  Sold me fake jordans. I contacted footlocker when noticed and I was told it was outside of the 45 days. No resolution!

• Review fromLeigh P

  Date: 05/31/2025

  1 star
  Awful customer servicethe absolute most unknowledgeable sales associates Ive ever encountered! Every single person Ive spoken with tells me something different! It shouldnt require me being on the phone over 30 minutes several times and the issue still not resolved!

• Review fromDemis R

  Date: 05/19/2025

  1 star
  ***** website ! I updated my delivery information and then I order online on Saturday 05/17/25 at 3 am . After completing my order I noticed they had the wrong delivery address. I tried to cancel all update my order at the same moment and they do not allowed so I had to wait until the next day and called. Ask them to update my delivery address they tell me I have to call ****** I called ***** and ****** Tell me you have to call foot locker. They are the only one who can change the delivery address? I called them back and they tell me there is nothing they can do. I never had this problem. Sometimes you make mistakes, but you can cancel your order right away and then fix it and replace the order but foot locker Dont give you this option. Now my package will be delivered to the address. I no longer live in the last four years.

• Review fromAlexis N.

  Date: 04/25/2025

  1 star
  Product never delivered. Foot Locker refused refund and redirected responsibility. Still out over $300.Complaint Details:I placed an online order through Foot Locker and used a combination of a gift card (purchased through Afterpay) and my own funds. The order was placed under advertised delivery terms, which clearly stated the delivery window. On the very day the item was supposed to arrive, the delivery date was suddenly changed without prior notice, pushing it outside the expected timeframe.Despite my immediate objection and multiple follow-ups with both Foot Locker and their carrier ******** the item was never delivered. Foot Locker has since denied my claim, stating the package was marked "delivered," yet provided no proof of receipt, no signature, and no customer service resolution. I have also contacted Prezzee (the gift card provider) and Afterpay, and all parties are deflecting responsibility.I am now out over $300 and have not received the item I paid for. Foot Locker's customer service has been unhelpful and evasive, and their refusal to issue a refund or even escalate the matter properly is unacceptable.This is not only a violation of basic customer service expectations but also constitutes a failure to fulfill a paid contract. I am requesting a full refund for the undelivered product and that Foot Locker take full responsibility for the funds they accepted.

• Review fromJacob G

  Date: 04/09/2025

  1 star
  I contacted Foot Locker about an incorrect order made using my email address, but they refused to take any action, claiming it was a simple mistake. Their response was unhelpful, as they suggested I resolve the issue by contacting my financial institution instead of offering any support or solutions.

• Review fromAndrea M

  Date: 03/17/2025

  1 star
  Terrible customer service. Issued a refund. Clothes were not worn, original tag still attached. No signs of wear. Returned items within refund policy period. Items were sent back, saying they were used. I asked for evidence for clothes being worn, and they did not get back to me. Absolutely terrible business practice at attempt to retain sales. What a joke.

• Review fromCarlos B

  Date: 02/28/2025

  1 star
  The worst customer service to fix a problem I have won 3 raffles on different occasions and won in notifications only to not be able to log in sit on the phone for hrs customer service sees that I won but tell me I cant do nothing about it Ive been shopping at foot locker all my life never again will I spend another dollar there I hope no one does

• Review fromNikki C

  Date: 01/20/2025

  1 star
  I would give half star if I could. I will be boycotting Footlocker from now on, and have spread the word to family and friends as well. Bought a pair of shoes for my niece for Christmas, and bought it at the end of October (Oct 30th) because I was going out of the country for a month in November, and I wanted to be able to mail the shoes to her before I left on my trip.Canada Post then went on strike by the time I mailed it to her. Anyway, she finally gets the shoes and they are too small. She takes the brand new shoes in the box and the receipt to Footlocker to just EXCHANGE for a bigger pair. We didn't want a refund, so no money back. She was told no she couldn't do that, because it was past 45 ******* explanations would work with Footlocker, even with the postal strike which held up the delivery etc. I even phoned *********** and spoke to a representative there AND a supervisor and nothing could be done. The stupid thing is...we would have also been spending more money had they let us do the exchange, because the new shoes we were getting was a newer model and more expensive, so we were willing to pay the difference. And the original shoes cost us $210!!!!! NEVER NEVER again will I buy another pair of shoes from Footlocker.

• Review fromBrigette B

  Date: 01/19/2025

  1 star
  Horrible. They sent me some old used shoes that they have now had back for a week now and I have still yet to see my refund. When I called to find out the lady told me they were just sitting at the warehouse not being checked in or anything. This is absolutely ridiculous and enough to make me never shop again woth them bc their just holding my money at this point for some damaged shoes they already have back and have had back. They don't care about their mistakes it's obvious bc the shoes are just sitting there.

• Review fromCierra D

  Date: 01/03/2025

  1 star
  Horrible experience! Ordered shoes for Christmas. Paid extra for rush shipping! Never received the shoes, gave me a hard time about a refund. Offered me 25% off coupon that can only be used on like 5 pair of shoes because most of the shoes are excluded from any discounts ! Total joke and I hope they go out of business!