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Business Profile

Retail Stores

Marquee Brands LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Marquee Brands LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Marquee Brands LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sur La Table sold me a bowl that was advertised/labeled as dishwasher safe. Upon first use, a subsequent dishwasher run revealed that it had been previously broken and repaired, with a large crack exposed along the radius of the bowl. This must have happened during production, as the product was sold as new.I engaged the support team for a replacement, but they informed me it was outside of the return window. The damage to the dish has since only worsened, even as Ive taken to using it sparingly and hand washing only.Ive since engaged Sur La Table support once more to which they responded: We apologize for this situation, the management team reviewed the situation, and we can no longer offer a replacement or a refund, if you need further assistance please do not hesitate to contact us,

      Customer Answer

      Date: 04/27/2025

      Better Business Bureau:

      At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.

      Sincerely,

      ***** *

    • Initial Complaint

      Date:01/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent the wrong product. I reached out to the company and originally asked for a refund because I thought it would be easier. The wrong item I received is worth less than what I paid for the item I should have received. My package was completely ripped upon delivery to me. I reached out again to the company because they said they would give me a credit once they receive back the wrong product. I don't want to pay for a new package. I asked to just send the dress I originally purchased and I received no response over several days I had contacted. I can send back the wrong item after they send me my dress. I don't trust this company the emails are automated and they have a number to contact but it just says to email them. Please contact me and send out the original item I purchased. I feel scammed.

    • Initial Complaint

      Date:09/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a pair of shoes online from the Bruno Magli store (**************************** (***********************************)). Unfortunately, when the shoes arrived, I discovered that the size didn't fit properly and I needed a larger size. When I contacted the store to exchange or return the item, I was informed that the site's functionality for exchanges or returns was not working, leaving me unable to make any changes. The shoes cost me $160, are brand new and have never been worn. I contacted the store within 30 days of my order, but I am still unable to return or exchange the item.According to the store's return policy, items can be returned or exchanged unless they are marked as a final sale or the price ends in .99 cents. This particular item was not marked as a final sale and did not have a price ending in .99 cents. Despite this, the store is not allowing me to return or exchange the shoes, leaving me with a $160 purchase that I am unable to wear. I would greatly appreciate any assistance in resolving this issue.

      Business Response

      Date: 09/30/2024

      *********, the customer service representative, said that the customer should contact the local store where she bought the shoes to request a refund or send email to ****************************************************************. 

      Customer Answer

      Date: 10/25/2024

      Better Business Bureau:

      At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.

      Sincerely,

      **** **********

    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I notified Bruno Magli that the shoes received a day earlier appeared to have been used. When I requested a replacement pair, I was told that the "sale was final."

      Business Response

      Date: 08/13/2024

      This complaint has not been sent to the correct entity. Our company used to manage ************** and operate under a DBA through 2022, but we are no longer affiliated with Bruno Magli. I have attached a screenshot of the Terms of Use from *************** showing the correct entity (based out of ********). That URL is *******************************************************. As we were not the merchant of record for this customer's order, we are unable to assist.

    • Initial Complaint

      Date:05/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 29,2024 I reach out to customer service about Kali ********* I asked were the website sizes listed in Men or Women. They replied back that these were MEN sizes. So I placed an order for size 11 men. I needed these for my son's prom so I next day aired shipping. On Tuesday 4/30/24 I inquired about my delivery. I was told 7-10 days. I advised I paid for next day shipping. They were then shipped out.We received these sneakers on Thursday 5/2/24. Once they were received they DID NOT FIT. I ordered an 11 in Men and he wears a 10.5 so I looked at the receipt and it's listed as WMN **** SNEAKERS. So I Googled the sneakers and all across the internet it says THESE ARE WOMEN SNEAKERS. I immediately contacted customer service as the prom was Saturday in a different state. I tried to return and no option only exchanges. **************** advised these are Final sale and per their return policy I could only exchange. Now if this was my error I would understand but I was lied to and given misinformation. Had I known these were women sneakers UPFRONT I would not have purchased!! They lied to get my money and now are refusing to refund me. Why not tell me these are women sneakers up front? Why would I buy my son WOMEN SNEAKERS? A woman 11 and mens 11 is TOTALLY DIFFERENT!! AND THEY KNEW THAT. I HAVE TEXT MESSAGES TO PROVE THEY LIED!

      Customer Answer

      Date: 06/07/2024

      Better Business Bureau:

      At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Enclosed is the receipt for and pictures of the champagne stopper I ordered, which fell apart out of the blue. This is not acceptable and at a minimum something should be offered for this falling apart like this. It has worked fine for a number of months and now has to be trashed. Your customer service was unprofessional as well when notified of this. I expect a refund of this order.

      Customer Answer

      Date: 04/01/2024

      Better Business Bureau:

      At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AGAIN! I sent a report in because of this glass in a set of 6 broke in my hand ....I sent this report to MARTHA STEWART dot com 0n - 8/7/23....it's now 8/22/23.The whole bottom of the glass separated from top of glass....See pictures...I BOUGHT THESE AT ****** *** *** - These glasses are being sold ALL OVER the internet - etsy, ***** amazon - more for around $50. This is my FIRST ever purchase of ANY type of Martha Stewart product - and will probably be my last...She's supposed to be such a KITCHEN GODDESS...Why would she be ok with this type of inferior product - and dangerous! A glass breaking in my hand? SEE UPLOADED PHOTOS cc: BBB

      Customer Answer

      Date: 09/18/2023

      Better Business Bureau:

      At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to cancel my order on Website of Martha Stewart/******************

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a BLACK kitchen aid stand mixer and received an AQUA one. I reached out to customer service and they refuse to send me the correct item. I responded again asking for my order to be corrected and have not heard back, I have followed up and it has been over ten days since they have responded. I just want to receive the correct item and return the wrong one.

    • Initial Complaint

      Date:04/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 3/27/23, order number ************. I had many problems getting them to ship the order and spent hours contacting customer service. They promised me a $25 gift certificate for all of the trouble. I did finally receive my order, but they will not send the gift certificate. They say they cant because their system is down, which is the same excuse theyve been giving customers since mid March. What company can possibly operate without a computer system for a month? Miraculously, theyre able to take orders. I wanted to try the BBB to resolve my problem before I file a complaint with the ********** AG. Just email me my gift certificate already. ***************************** *****************

    Marquee Brands LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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