Reviews

Review Details

• Review fromMark M

  Date: 06/09/2023

  1 star
  Important Warning: Consider Alternatives Before Using Touchstone Research Group for DD-214 Requests.Dear Fellow Veterans,I strongly recommend using the free and efficient service provided directly through ********************* for your DD-214 retrieval needs. Their website is *****************************************************. Please proceed with caution if you're considering using the Touchstone Research Group's "DD-214 ****************** advertised for a fee of $119. In my recent experience, their promised expedited service fell short. Their websites - ************************************** and ********************************* May 30, 2023, I ordered Touchstone's express DD-214 retrieval service at 10:22 am, only to receive my DD-214 directly from ********************* 38 minutes later. When I promptly requested a refund from Touchstone, I received a denial after nine days. I found their express service fee excessive given the speedy, free services provided through official channels like *********************.The term "Stupid Tax," as my dad used to call it, refers to the unnecessary costs incurred due to a lack of information or ***** decision-making. My aim here is to prevent at least 100 of my fellow veterans from paying this tax, as I did in May 2023.I write this not to demean Touchstone Research Group but to share my experience so others can make informed decisions. They have their ducks in a row, cleverly written website, and all. ********************* provides a swift, free, and reliable method for obtaining your DD-214 document. If this post can save even a few of you from a similar experience, I'll consider it a success!

• Review fromKimberly S

  Date: 04/12/2023

  1 star
  Very poor communication, and bait and switch. We ordered the ******************* and were told that the sites were OPEN when we used their processing link. Two days later we are told we can expect our DD214 in 18 business days, not the same day service email and mailed in 2-3 days promised. We are trying to close a home loan and weren't informed that the form we gave them wasn't correct until the last minute. We are evidently out $129 for absolutely nothing. Now we will probably lose our house as well. They "guarantee" no one can get the forms faster, but thats an absolute lie. It would be faster if we took the day off and drove to the site and asked for it ourselves in person. Unacceptable. Their FAQs state that my husband's record are digitized, so I do not understand why it takes so long to just log on and get the **** forms and email them.

• Review fromChad C

  Date: 10/24/2022

  1 star
  Complete scam. Never received my docs and they completely stopped answering. There are other ways to get these.