Reviews

This profile includes reviews for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clear

  65 E 55th St Fl 17 New York, NY 10022-3414

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  Clear

  85 10th Ave Fl 9 New York, NY 10011-4768

Review Details

• Review fromAdrian G

  Date: 07/08/2025

  1 star
  This company is the worst. They claim to provide "frictionless identity verification" but they don't. Their verification process doesn't work. On top of that, their customer service is an abomination. They don't respond to emails, online forms submitted through their own website and if you call, expect to wait on hold for at least 1 hour just to end up speaking to someone with a bad attitude.

• Review fromYasmin J

  Date: 06/30/2025

  1 star
  0 zero stars, I was on hold from 12:00pm until after 4pm today. I had a window open waiting for a live agent this whole time and at 8pm it said "chat ended". I have to change my phone number and I was almost unable to get into the app like Halo suggested. I got into the app and I could not change the number. I have been on hold long before but this was a new low.

• Review frombrandie s

  Date: 06/05/2025

  1 star
  This company's business practices are PREDATORY. The agent that came up to me at the airport, did not disclose at all there would be a charge and stated they needed my credit card for my profile only. He took the card out of my hand and put it in the machine when i was hesitant on perusing this avenue, I stated several times I did not want to sign up for anything, Yet was very pressured anyway. Businesses like this should not be partnered with airports. Many people will fall victim to this type of hustling and pressuring if they are not aware of how this company operates. It makes me very concerned about their data security practices since they are willing to mistreat people by pressuring them to sign up for their services. If they are mishandling people, are they even capable of handling the data of their customers in a ********************** way. We as customers have no way of telling that. As customers, we deserve better.

• Review fromMary H

  Date: 06/03/2025

  1 star
  CLEAR ( an airport travel aid) charged my credit card without my consent. They were not authorized and they did not provide a service. My information was given online with the understanding that I would have a 90 day free trial period. The membership would begin once I met a CLEAR agent in an airport, who would activate my account. This never happened. Yet the day I signed up online, my credit card was immediately charged. As a customer, my trust in this business has been violated.

• Review fromAgusta L

  Date: 05/28/2025

  1 star
  HORRIBLE DO NOT PURCHASE! If I could give a minus rating, I would. Attempted to charge card prior to the 30 day trial period. Could not cancel through online site, kept putting me in a loop. Had to get the telephone number to cancel through an outside source. Thought it was legitimate business because was at airport, I believed the airport would have vetted the company. NO! Not legitimate.

• Review fromLinda H

  Date: 05/23/2025

  1 star
  Like many others, I was approached by a representative while waiting in line. She offered a one-time "skip the line" trial. I made it very clear that I did not want to be charged for any memberships and would only proceed if it was a one-time offer of skipping the line. The representative assured me it was. Yet, less than three weeks later, I was charged a $199 annual membership fee. No one answers at the call center, so now Im left disputing the charge through my credit card company.

• Review fromDavid R

  Date: 05/20/2025

  1 star
  CLEAR is worst than a scam. They made me and my party of five lose our flight. They open a case, emailed me promising to review and respond within 72 hrs. That was over ten days ago. Just from the reviews here they should do humanity a favor and just go out of business.

• Review fromRoman M

  Date: 05/15/2025

  1 star
  I wasnt able to rent a truck from ********** because of issues with the CLEAR system. It kept rejecting my photo, claiming there was a glare even though that wasnt the case. CLEAR **************** was useless, and the entire process was completely automated and full of bugs. Its really disappointing to see a major company like ********** rely on a system as unreliable as CLEAR.

• Review fromManda T

  Date: 05/12/2025

  1 star
  Awful. I canceled my membership by phone over a year ago (it's not useful at all even for frequent travelers, especially if you fly anywhere other than the 3 or 4 big cities where they're located) and they continued to charge my card. When I noticed it and tried to get a refund, they refused. It took me 45 minutes to get through to a "person" on the website chat and when I asked to speak to a manager they said someone would call me. They never did. I then tried to reach someone by phone, and waited 20 minutes before leaving my number for a callback. No callback. Meanwhile, I received "escalation" emails from bots who simply quoted their cancelation policy over and over, without acknowledging my complaint that I had previously canceled or the fact that I haven't used the service since I originally canceled (which shows I am not trying to game the system or just having buyer's remorse). I fly at least once a month for work out of ATL and Clear just isn't worth it. Even if I was iffy about it, their horrible customer service is worse than waiting in a standard security line.

• Review fromTerry F

  Date: 04/10/2025

  1 star
  Ive been a member since 2017. This service is getting worse the longer its around. Very inconsistent directions between locations. Doesnt save time nowadays. I will not be renewing. Cant say enough bad about it at this point.