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Business Profile

Security Consultant

Clear

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Consultant.

Reviews

This profile includes reviews for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clear has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Clear

      65 E 55th St Fl 17 New York, NY 10022-3414

    • Clear

      85 10th Ave Fl 9 New York, NY 10011-4768

    Customer Review Ratings

    1.06

    Average of 191 Customer Reviews

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    Review Details

    • Melissa V.

      Date: 08/08/2022

      I feel taken advantage of and as I read the reviews here, I see I am far from alone in feeling that way. I have TSA Precheck and as I was trying to go through the Precheck line, I was told I couldn't because it was being used for Clear?? I was pregnant and visibly sick, I needed to just get through the line and find somewhere to sit to let the nausea pass. I tried to explain this and was told I could do a free trial to use the Precheck line. I was swindled and was charged with no warning. I didn't realize it until a while later because I am a new mother and had more important priorities. I tried finding the information to call Clear online and was pretty much unable to find it with a name like Clear. I finally found a number on my card's statement to call. I spoke with an agent who assured me I would be refunded the full amount and that the auto-renew (!? auto-renew !?) would be canceled. Well I am sure it is to no surprise that neither of those things were done. And in fact I was charged again. And now I am being told I cannot get a refund for the original charge, even though I never used this service, was told I COULD get a refund, and I never agreed to this anyway! They told me I should have received an email informing me of this but I haven't and they can't even find in my file that an email was ever sent.I want my total refund! And I want this company to stop scamming people! Just be honest about the costs, I am sure there are plenty of people who will willing pay instead of being tricked into it. Now I would never use this service or recommend it to anyone I know.I have requested my case be escalated to management. And I await their response.

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