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Business Profile

Skin Care

Korres USA Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

This profile includes complaints for Korres USA Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Korres USA Ltd. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Korres USA Ltd.

      350 5th Ave Ste 4400 New York, NY 10118-4400

    • Korres USA Ltd.

      232 Elizabeth St New York, NY 10012-3524

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I place an order for over $200 over the internet on7.9.24 and supposedly it was delivered to me on 7.17.24. It was delivered and signed for, but not to me. It was delivered to an address in ************ and I am in ******. I have been waiting and finally checked my email and realized this and tracked it via Fed Ex and it has been sent back to korres and they have made no attempt to rectify the problem, refund me, or send it to the proper address. This is atrocious.there is no telephone number that you can call that is functional and they must have so many issues that it will take a year b4 they get to my email. Their customer service and timely communication is non existent. It seems as if this is a common problem with this company.

    • Initial Complaint

      Date:12/26/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I ordered a skin care product from korres and they only send me 4 products I ordered 5 . I keep trying to reach out to them about my last product and no answer! I saw on instagram that they did that to a lot of costumers! There is no phone number I can call I keep emailing them and no one answers! I want my money back ! Thank you !

      Customer Answer

      Date: 01/19/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding korres USA Ltd. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *****************************

    • Initial Complaint

      Date:12/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company charged me for items and never sent the items. **************** has not responded to multiple emails sent over 2 weeks.

      Business Response

      Date: 01/11/2024

      The customer was contacted by customer service and refunded for the missing item in her order. 

    • Initial Complaint

      Date:12/21/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov. 27, 2023, I ordered an *** de ******** and a promotional skincare kit with the order#****** from Korres.com for the total amount of $66.29. The company took out the amount immediately from my account and I received an order confirmation. The order conformation states that it will take up to 3 days for processing and that they will notify me as soon as it ships. By Dec. 7, I still had not received a shipping confirmation and I contacted the company's customer service. After receiving the initial autogenerated email, I was finally emailed by a representative and was told that they're working hard on getting their orders out and that she will keep me updated. That never happened and so I emailed customer service multiple time to no avail. On Dec. 14, I finally received a response and was then told that the skin care kit is now out of stock, and if I would like they could still ship the remaining item and reimburse me for the rest. I agreed to that but ones again received no shipping conformation or refund as of yet. I finally emailed again on Dec. ************************************************** receiving any products from them and that I request a complete refund of my order asap and a confirmation. I also told them that I was going to file a complaint against them with the BBB if I didn't hear back from them in 24 hours. That has never happened. As of now, I have not received any more communication from this company, no products I ordered and did not receive a refund!

      Customer Answer

      Date: 12/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:05/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item on the Korres.com website for their Black Pine 3D Eye-Lift Super Serum for $42.00.I received the item broken. I have contacted the company many times with no reply along with photos. There are no phone numbers to call or information to return the broken item.

    Korres USA Ltd. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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