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Business Profile

Smart Home Security

Kangaroo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smart Home Security.

Reviews

This profile includes reviews for Kangaroo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kangaroo has 2 locations, listed below.

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    • Kangaroo

      PO Box 600 New York, NY 10163

    • Kangaroo

      6 W 18th St Fl 8 New York, NY 10011

    Customer Review Ratings

    3.18

    Average of 11 Customer Reviews

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    Review Details

    • Susanna W

      Date: 06/16/2025

      Susanna W

      Date: 06/16/2025

      I have nothing but positive things to say about their customer service and their devices I have used, which is the motion sensors. They are affordable and easy and the app is intuitive. A few years ago I had trouble with one I had for a couple years no longer connecting to WiFi. I emailed Kangaroo for advice, and they quickly replied, like that evening, and asked for my information so they could mail me a free replacement. When that arrived, they walked me through the steps to connect the new device to my profile. I always think about this when hearing about bad customer service, and how we generally only review things when we have negative experiences, so I decided to relay my positive Kangaroo experience. I found their help to be extra-ordinary! I have referred many people who need to protect something or be alerted to motion. I also like that their motion sensor is portable, as I use it in my medication lockbox. It has absolutely changed my life.

      Kangaroo

      Date: 06/17/2025

      Hi *******! Wowthank you so much for taking the time to share such a thoughtful and detailed review. Reading your experience genuinely made our day here at Kangaroo!Were thrilled to hear that our motion sensors and app have been working well for you, and even more so that our team was able to step in and support you quickly when things went sideways. Thats exactly the kind of experience we strive to deliver, and knowing it left a lasting impression means the world to us.We especially love hearing how youre using the sensor in your medication lockboxthats such a smart and meaningful application. And thank you for referring others our way. Theres no better compliment than that.If you ever need anything down the road, were always just an email away. Thanks again for being part of the Kangaroo family!

    • Derek D

      Date: 11/14/2024

      Derek D

      Date: 11/14/2024

      The worst customer service, left unanswered messages, Product is trash!

      Kangaroo

      Date: 11/16/2024

      Hi *****. Thank you for your feedback. Were sorry for the trouble youve experienced and want to make things right.Our team tried reaching out to the number you provided and followed up with emails, but we couldnt connect. Well schedule a call with you within the next 24 hours to help resolve this. If theres a better time or an updated contact number, please let us know at.We appreciate your patience and look forward to helping you.

    • Gil R

      Date: 03/01/2024

      Gil R

      Date: 03/01/2024

      Best budget-friendly home security out in the market. Very affordable plans and easy-to-install devices.

      Kangaroo

      Date: 03/04/2024

      We appreciate you!

      Kangaroo

      Date: 03/04/2024

      We appreciate you!

    • Cheryl S

      Date: 02/21/2024

      Cheryl S

      Date: 02/21/2024

      This adds more protection, security and privacy and is more affordable than other brands.

      Kangaroo

      Date: 02/26/2024

      Thanks ******! You can expect more from us as we continue to improve our services.

    • Jimmyr K

      Date: 02/19/2024

      Jimmyr K

      Date: 02/19/2024

      This is awesome! Now I can see what's going on even I'm not at home.

      Kangaroo

      Date: 02/21/2024

      We appreciate you, ******! Expect improvements as we continue to work on making home security more accessible to every home. 

    • Julie B

      Date: 02/13/2024

      Julie B

      Date: 02/13/2024

      I own multiple products from kangaroo and I really enjoy each of them. Setup was easy and clear. The prices are affordable and the team is helpful!

      Kangaroo

      Date: 07/08/2025

      Hey! Thank you so much for the kind wordsand for being a loyal Kangaroo customer! Were thrilled to hear youre enjoying multiple products and that the setup and support experience has been smooth for you.Your feedback truly means a lot to our team. If you ever need anything down the road, were always here to help!Best,The Kangaroo Team

    • Jonathan S

      Date: 02/12/2024

      Jonathan S

      Date: 02/12/2024

      I have had the system since 2019. I bought it online and it has worked great. The photo doorbell battery does need to be changed within 6-7 months, i thought it would last longer. But the video camera and the leak puck is solid. Runs well and i like the activity feed. Called customer service once when i needed help with setup. They called me back within a day. They also ended up helping me get an insurance discount, which was surprising and awesome!

      Kangaroo

      Date: 07/08/2025

      Hi ********,Thanks so much for taking the time to share your experiencewe truly appreciate it! Its great to hear the system has been working well for you since 2019, and we're glad our team was able to support you during setup and even help secure that insurance discount!We appreciate the feedback about the doorbell battery too. We'll continue working to improve wherever we can.Thanks again for being part of the Kangaroo family!Best,The Kangaroo Team

    • Jean R

      Date: 11/13/2023

      Jean R

      Date: 11/13/2023

      I Ordered the Kangaroo doorbell camera, First they overcharged me twice for the security plan. After I called them they did issue me a refund. It will take a few days to show on my bank account. After set up, I could not receive any stitches, just a black box, then image could not be uploaded. I called again and the lady said she would upgrade firmware. And to reset it after 30 minutes. Still did not work. Called again and the man sent me receipts of the banking refunds, I will wait to see if this is actually refunded.He said there was no record of the firmware upgrade, so he would do this and told me to wait about an hour and check the firmware to see if it went from **** to ****, I waited 3 hours plus, no firmware update. Went to the Kangaroo site and it stated the firmware should be ****. They are selling outdated merchandise that does not work. They sell the doorbell and chime for $39.99 on the Kangaroo site which included the $23.88 plan for a year. What good does it do if it does not work. Then they push trying to get your home insurance company name to get a discount for having hone security.

      Kangaroo

      Date: 02/08/2024

      Dear ****, we apologize for the challenges you encountered with your Kangaroo doorbell camera. Your satisfaction is our priority, and we regret any inconvenience caused.Upon reviewing your complaint, it's clear there were issues with both the billing and functionality of your device. We appreciate your patience as ****** and ***** from our team promptly addressed your concerns, including canceling your subscription and attempting to resolve the device issues.Your feedback is invaluable as we strive to improve our processes and ensure our products meet our customers' expectations. We're committed to providing top-quality devices and exceptional customer service.Thank you for bringing this to our attention. If you have any further concerns or require additional assistance, please don't hesitate to reach out.

    • Lilly F

      Date: 04/21/2023

      Lilly F

      Date: 04/21/2023

      Not worth the installation...too many bugs will not work correctly most of the time...save your *********

      Kangaroo

      Date: 07/08/2025

      Hi *****,Thank you for your feedback, and were really sorry to hear about your experience. We understand how frustrating it can be when things dont work as expected.If youre still having any issues, wed love the chance to help make things right. Please dont hesitate to reach out to our support teamwere here to assist however we ********,The Kangaroo Team

    • Leah C

      Date: 01/10/2023

      Leah C

      Date: 01/10/2023

      I had a friend order the Kangaroo security system for her *********** husband did not want to change from the system they were using. She then gave me the system and I was going to set it up but now that I have read the reviews here on the BBB and elsewhere, I am concerned about the hassle that I might entail if I sign up for their service. I will continue to research other security systems out there. Thank you, BBB, for being there for ** customers looking for a good deal.

      Kangaroo

      Date: 07/08/2025

      Hi ****,Thank you for sharing your thoughts, and we completely understand your concerns. Choosing a security system is an important decision, and we appreciate you taking the time to do your research.While we're sorry to hear you're hesitant to move forward with Kangaroo, were always here to answer any questions and clear up any concerns you might have. Our goal is to make home security simple, reliable, and accessiblewith a dedicated support team ready to help every step of the way.If you ever decide to give us a try or need more information, dont hesitate to reach out. Wed be happy to *********** regards,The Kangaroo Team

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