We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Smart Home Security

Kangaroo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smart Home Security.

Reviews

This profile includes reviews for Kangaroo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kangaroo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Kangaroo

      PO Box 600 New York, NY 10163

    • Kangaroo

      6 W 18th St Fl 8 New York, NY 10011

    Customer Review Ratings

    3.18

    Average of 11 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Karla W.

      Date: 09/10/2022

      Karla W.

      Date: 09/10/2022

      I had purchased the 1st Kangaroo camera and loved it. Had no problems whatsoever. customer service was great too, always answered the phone and knew who I was and what unit I had. But then they developed a new and 2nd camera and it didnt work, the people did not answer the phone nor call you back despite their "Live Agents 24/7' which is UNTRUE. This is now a horrible company with horrible products and the worst customer service out there. I am sending mine back!

      Kangaroo

      Date: 07/08/2025

      Hi *****,Thank you for sharing your experienceand were sorry to hear that things didnt go as well with the newer camera and support. We truly appreciate your earlier support of Kangaroo and are glad to hear the first camera served you well.Your feedback has been taken to heart, and weve made changes since then to improve both our product line and customer service. We hope youve found a solution that works better for your needs, and we thank you again for your past ************ regards,The Kangaroo Team

    Kangaroo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.